Features and Ease of Use
Pace Infonet Web Solutions Private Limited offers one of the fastest website hosting services in India. Their Tier IV data centers with multiple bandwidth providers reduce the average server response time to 30 milliseconds. They also employ SSD caching. For the end customer, this translates to faster data transfer, faster page load speeds, and hence better search engine rankings. On top of that, their 99.9% uptime guarantee means the service isn’t just fast but also reliable.
Sadly, none of their packages come with SSL certificates: these need to be purchased separately. There are three different packages for SSL certificates available. You can choose from PositiveSSL, InstantSSL, and Comodo SSL certificates. They offer 128/256 encryption levels and free additional server licenses. Moreover, their shared servers are protected by ClamAV antivirus protection and modern spam detection systems that include Spam Buster and Apache SpamAssassin. The CSF Firewall adds further security to the servers.
Pricing and Support
Pace Infonet has both Windows and Linux-based hosting with unlimited hosting plans available. In the Linux version, you have the additional option of basic hosting packages with limited resources. The price difference between the limited and unlimited hosting packages isn’t big, but it might save you a tidy sum if you already know how much storage and bandwidth you’ll likely need for your website. Also, while they offer free upgrades, they charge a fee to downgrade your plan. They do provide a 30-day money back guarantee, however.
The unlimited hosting packages come in four plans named Personal, Business, Pro Super and Pro Ultimate. They allow you to host one, two, five, and ten websites respectively. You have at your disposal unlimited storage, bandwidth, email accounts, subdomains, FTP accounts, and databases. These packages are almost unbelievable and offer great value for money; note, however, that only the Pro Super and Pro Ultimate plans give you a free domain registration, so you should take that into account when calculating your total costs.
While I love most aspects of Pace Infonet, I have to admit that I was a little disappointed with their customer service. Their website claims they offer award-winning customer service 24/7/365 with an average response time of 1.09 hours. However, my experience with their support system wasn’t consistent with this claim. I reached out to them multiple times through live chat, both in the morning and the evening, but I never received a response. During my third attempt, the live chat operator finally responded but instructed me to send an email instead. Following their instructions, I emailed them at the provided email address, but even after a few days, I still hadn’t received a response.