Features and Ease of Use
NISA sells website design and development, SEO services, and hosting packages. The latter come with the following core features:
- 300MB to 750MB disk space
- 2GB to 5GB bandwidth
- Unlimited POP3 emails
- Unlimited FTP access and accounts
- Support for CGI-Bin/Perl
NISA owns its own data center, which according to the website, has “leading edge technology, high-quality servers, high-level security, and 24/7 NOC monitoring.” There’s limited information about the hardware brands or even an uptime guarantee, but I can tell you the web servers are Apache powered, which should mean fast speeds.
There are three shared hosting plans; Basic, Business, and Professional, with no add-on domains and disk space ranging from 300MB to 750MB, which is very low for even everyday website owners.
According to the website (I contacted support to learn more, but did not hear back), there’s limited beginner-friendly tools such as a website building tool or a one-click installer. However, for experts, there’s all of the standard features such as unlimited FTP accounts, MySQL databases, Cron jobs, and phpMyAdmin, as well as CGI-BIN and Perl.
Pricing and Support
The prices are very expensive, to be honest, it’s hard to justify them given the low level of resources and value added features. All I can assume, is that you’re paying a premium to have a Canada-based data center that’s owned by NISA.
You can purchase the plans in one month or one year terms. There is a discount for annual plans, but it’ still doesn’t make the plans affordable. Additional expenses include an SSL certificate and a domain name.
You can email or call NISA, and while there are various emails for different departments, the customer service is limited. There isn’t a help desk, FAQ section, or any other way to get in touch. What’s worse, I sent an email on a weekday and did not get any response – even after waiting for three business days.