Features and Ease of Use
NeuWeb started out providing website development and design, however, later expanded into domain registration and website hosting. Here are some of the core features included in the shared hosting plans:
- Availability exceeds 99.9%
- Domain registration available
- Unlimited domains available
- From 100 MB to 5 GB disk space
- Unlimited bandwidth
The servers are redundant, located in a Hungarian server room, and use a Linux operating system. The website advertises availability of more than 99.9%, however, there isn’t a service level agreement or anything in the terms and conditions about compensation for excessive downtime, which is a frustration of mine.
This website primarily focuses on domain registration (in fact all domains come with hosting), however, there are also several straight hosting plans available. There is “Dynamic” hosting plans, “Static” hosting plans, FTP hosting plans. The static plans are for HTML only websites and as such do not support PHP scripts. If you’d like to run PHP, select one of the dynamic plans with MySQL databases.
Let’s start with the Dynamic plans, of which there are six tiers of plans ranging from 100 MB to 5 GB of disk space. All plans come with unlimited bandwidth and except for the two cheapest plans, come with unlimited domains. These plans support PHP version 5 (not far faster version 7) and MySQL.
There are five static hosting plans, ranging from 100 MB to 1 GB storage and, like the dynamic plans, unlimited bandwidth. These are basic plans designed for simple, static HTML website and / email hosting. As such, there is no support PHP, cron jobs, or MySQL databases.
Pricing and Support
All of the plans are cheap. However, you’d hope so given the level of resources. There isn’t a huge amount of value added features. These are simple, no-frills hosting packages at an affordable price.
Getting signed up is not that straightforward. First, you enter your details to place the order for the hosting plan, and, second, you need to sign and return the order form by email, post, or fax. Then you wait…less than three hours if you ordered just storage space, an unknown amount of time, if you ordered other services.
The first year of hosting must be paid for upfront. Upon renewal, it is possible to pay on a monthly, quarterly, or monthly basis, and the price is adjusted accordingly. The prices are deeply reduced if you purchase a longer upfront. Just be sure to note that VAT, domain registration, and SSL certificates are all extra costs.
Customer service is limited. You can call or email the company. There is a FAQs page however it is tiny and not likely to be any help if you need technical support. However, again, this is a budget brand and you can’t expect 24/7 support for this price.