Features and Ease of Use
Although there is nothing groundbreaking to expect from Netfirms’ selection of services, they do cover the basics:
- Shared SSL certificates (upgraded to Dedicated certificates in Business Plan)
- Email management
- MySQL databases
- FTP access
- Multi-domain hosting
Note that while they do offer domain registration services, it isn’t free — you’ll have to pay up an additional fee for it. From time to time, they do have promotional coupons which entitle you to a free one-year domain registration with the purchase of an annual shared hosting or VPS plan, but the notice of these promotions are usually tucked all the way at the bottom of the website, so you’ll have to look out for them.
Their best features are the software they provide to help you create your website:
- Shopsite: E-commerce customers get to use the excellent Shopsite platform to create and manage their online store.
- WordPress 1-Click Install: Web hosting plans come with one-click installs of a range of software, including WordPress, Joomla, Drupal, and phpBB.
- Ready-to-go Websites™: This tool is provided with their web hosting plans and allows you to choose from a set of templates to use as your website if you don’t have time for another solution.
It’s obvious that Netfirms tries to make their hosting products as simple and easy to use as possible by providing the necessary builder software. Shopsite, WordPress, Ready-to-go Websites™, and the rest will greatly increase the speed and convenience with which you can set up your website. The purchasing process is also very straightforward and quick.
Netfirms employs clustered hosting technology to distribute resources to their customer’s solutions efficiently, which basically means that you’ll get better performance, scalability, and security with your servers. Note, however, that they don’t have an uptime guarantee.
Pricing and Support
Netfirms focuses their business on providing simple shared hosting for individuals or small businesses. For VPS hosting, they’ll refer you to their partner, SPRY. They provide a few web hosting plans as well as a single e-commerce plan. All products come with a 30-day money back guarantee, 24/7 support, and the option of yearly, biennial, or triennial billing. So, unfortunately, there is no short-term billing. The plans are as follows:
- Web Hosting: All plans provide unlimited disk storage, scalable bandwidth, $100 Bing Ads, $100 Google AdWords credit, unlimited email accounts, and their Ready-to-go Websites™ tool.
- Advantage: five MySQL databases and 50 FTP accounts.
- Plus: 200 MySQL databases and 100 FTP accounts.
- Business: Unlimited MySQL databases and FTP accounts.
- E-commerce Hosting: This solution includes pre-installed Shopsite, unlimited disk space, support for unlimited domains, unlimited email accounts, and scalable data transfer.
While there is no trickery to their pricing and it’s cheap considering the features and resources you get, you should be aware of their fair usage policy considering bandwidth as you’ll be asked to upgrade or pay extra when you exceed a reasonable allotment.
Netfirms’ 24/7 support is provided via ticket, toll-free numbers, or live chat for all their customers. On top of their free technical support, you can enlist their professional services to help with other aspects of hosting your website, such as database creation, WordPress, website creation, or website management. In my opinion, their support is not the fastest or the best, but still decent. However, their press releases and social media are not regularly updated.