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Managed.com Review 2024 – Does It Meet Our Standards?

Gwen Rodgers Gwen Rodgers Web Hosting Expert
I signed up for an account at Managed.com, reviewed their templates and unique features, tested how simple it is to use the platform, and checked with support on several issues.  When done, I tried to cancel my account and receive a refund. This is my experience with Managed.com - I hope you can learn from it.
We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
Click here to see our results >>

Overview

Managed.com-overview1Managed.com is based in Nebraska, U.S., in an area nicknamed the Silicon Prairies due to the high number of tech companies in the area. It owns multiple data centers around the world and has customers in more than 110 countries. The website is provided in English.

Features and Ease of Use

Managed.com offers shared hosting plans, which come with the following core features:

  • 99.999% available data center uptime
  • Backups included
  • Up to four domains
  • SSL certificates available
  • Between 10GB and 30GB disk space
  • Unlimited bandwidth

Managed.com has a network of data centers around the world: three in North America, one in the U.K., one in Europe, and on in Australia. The company commits to 99.999% available data center uptime, however, there’s no guarantee or SLA.

There are three Linux and three Windows shared hosting plans. I’d like to tell you about both but the link to the Linux plan does not work and I couldn’t get any confirmation from customer service about the inclusions.

So, I’ll dive in to the Windows plans. The plans are all managed, which means backup protection is included and its team will work with you to build a Disaster Recovery Strategy and custom solutions such as off-site duplication of your data.

The plans include support engineers on-staff to help with problems with your CMS, for example, WordPress, Drupal, Joomla!, or e-commerce options like nopCommerce and Kentico. It’s not clear exactly how the engineers will help you, other than “offering solutions”.

While the link to the “Inclusions” was also broken, I can tell you that available features and optional upgrades include module and theme installs, migrations, SSL installations, website monitoring, and so on.

Pricing and Support

The plans come with a higher price tag, but that’s to be expected for a managed hosting service. You should also consider a few add-ons, such as site migrations, CMS upgrades, website restore, and SSL assist, which have additional one-off costs.

The plans come with unlimited FTP accounts and unlimited bandwidth, however, you can only host one, two, or four domains, dependent upon the plan. Aside from the resource allocations, which aren’t bad, It’s hard to tell if the plans are good value for money as the information on the website is quite limited and there’s a lot of broken links.

You can email or call (a North American, European, or Australian number) the sales department or create a ticket for technical support. There are also a few social media channels which are active, however, frustratingly I did not receive a reply to my Facebook messages, despite waiting several days seeing that they were read by the company.

Managed.com-overview2

I also sent an email and did not receive a reply. Unfortunately, my experience is far from the statistics on the website: 15 seconds to answer a call and 30 minutes to respond to a ticket. In the event you have the same customer service experience I did, you can refer to the large knowledge base on the website.

4.0

Pricing

Comparison

How does Managed.com match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1Managed.comCompareOur Score4.1Compare
1Go4HostingCompareOur Score2.4Compare

Managed.com REVIEW: BOTTOM LINE

Managed.com is a family of internet brands including PowerDNN, a hosting provider, and AppZone, a bare metal hosting provider specifically for apps. While there are gaps in the information on its website and I’ve had a less than optimum experience with customer service, if you’re looking for a global managed host with a long track record, the plans include a good level of resources and expert assistance.

Pros

  • Specialists in managed hosting
  • Global data center infrastructure
  • 999% data center uptime
  • Long standing family of internet providers

Cons

  • Customer support experience was not ideal
  • Website does not clearly explain what’s included

Buy managed hosting now at Managed.com1
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
5.0
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Managed.com has excellent DNN customer support….

I have had multiple sites hosted by Managed.com for years and must say their ticket based help system is superior to anything I have encountered in 34 years of IT development. They always immediately respond and resolve my concerns within minutes even on Christmas day! I don't "Facebook" or send blind emails to Managed for support questions when their help desk ticket system is always manned 24/7; so I have not experienced your negative comment. If you need DNN hosting services and excellent “dumb user” support like me…these guys are the experts with patience above and beyond any newbies wildest dreams. I wouldn’t spend my money anywhere else.

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anonymus, USA
March 08, 2024
5
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