Local IT has six data centers located in several countries across the globe including the United States, the United Kingdom, the Netherlands, Singapore, and Germany. The data centers provide the backbone on which the vendor offers its hosting solutions targeting both local and international businesses.
Features and Ease of Use
Local IT hosting solutions include the following standard features:
- zPanel/cPanel control panels
- Unlimited parked domains
- Unlimited subdomains
- Unlimited FTP accounts
- Unlimited email accounts
- Unlimited MySQL databases
- Root access
Local IT servers are housed in highly secured data centers located in several countries across the globe. The data centers are in the U.S, the U.K., the Netherlands, Singapore, and Germany. Its servers use the Linux distributions of OpenVZ, KVM, and Xen technologies. This combination of virtual server platforms allows a wide range of operating systems including Linux, BSD, Solaris, Windows, Haiku, ReactOS, Plan 9, and AROS Research.
One of the notable hosting packages that Local IT offers is the Green web hosting. This package uses wind power, thus helping keep the world green and beautiful. Additionally, as part of its efforts in keeping the environment green, the vendor plants a tree for every new client it signs up.
Local IT does not provide any backup solutions for its clients’ websites. Therefore, customers in need of data backups would have to outsource these services.
All of Local IT’s hosting packages use free zPanel control panel. However, the vendor also offers cPanel control panel at a monthly fee. This can be quite off-putting to potential clients, considering that other hosting providers typically offer cPanel for free.
For businesses in need of extra email services, you can subscribe to Local IT’s email server hosting package. The email hosting server offers high reliability, privacy, and security since it is hosted in an outsourced email system.
Pricing and Support
Local IT shared hosting packages are quite cheap. That said, it is important to note that the vendor does not list the prices of all its solutions. For some like VPS and dedicated servers, users have to submit a pricing request to the sales team. The prices of the shared hosting plans are listed in Bangladeshi taka and U.S. dollars. What’s more, the hosting packages come in flexible monthly and annual billing cycles.
Although this vendor’s sharedweb hosting solutions come with a 30-day money-back guarantee, its VPS and dedicated plans include no refund policy. That said, the vendor offers its shared hosting solutions with an uptime guarantee of 95% and its VPS and dedicated servers with an uptime network availability of 99.99%.
You can contact Local IT’s technical support team via telephone, email, ticketing system, or by sending them a message through the contact form on the website. The hosting provider does not have live chat support. The customer support team is available 24/7 but are quite slow in responding to customer queries; it took them five days to respond to a query I had submitted about WordPress hosting solutions and data center locations.
While the vendor has included links to its tutorials or knowledge base section, clicking on these links leads to a largely blank page with an image of what appears to be a credit card.