Itpays is a Norwegian web hosting provider established in 2001. It is a financially stable, debt-free company with AAA rating by DUN & BRADSTREET. It is also a certified NORID registrar. It specializes in providing a wide range of web hosting solutions, including VPS, VDS servers, dedicated servers, web hosting, and domain name registration services. The Itpays website is available in Norwegian.
Features and Ease of Use
Some of the features you can expect to find in Itpays hosting packages include:
- FTP accounts
- PHP, Perl, CGI, SSI support
- MySQL databases
- ASP, Python support
- Antivirus, antispam
- Email addresses
- POP3, IMAP
- Web statistics
- DNS management
- IP address
- SSL certificate
Itpays shared web hosting packages include five plans. Its basic plan comes with 3GB disk space, 10GB monthly bandwidth, one FTP account, one MySQL database, and five email accounts. Its advanced plan includes 80GB storage disk, 250GB monthly bandwidth, 50 FTP accounts, 50 MySQL databases, and unlimited email accounts.
It offers unmanaged dedicated servers that are RAID protected and run on powerful Intel Xeon processors. Moreover, its dedicated servers are powered by GNU/Linux Debian OS. In addition, each server comes with its own database server – MySQL five databases, Apache2, and Postfix – mail, and web.
For users who require guaranteed memory capacity, CPU, and software installation, the firm offers VPS servers. It also provides pre-configured VPS that include Linux, CentOS cPanel control panel, and Linux, Debian DirectAdmin.
The company uses Xen Source virtualization technology which ensures improved performance of its clients websites compared to others in the industry. Each VPS servers’ clients have access to their own hosting environment although the server infrastructure is shared among virtual servers. Dedicated servers customers have access to complete hardware utilization.
The firm has included Python, one of the top programming languages, in its web hosting packages. It does not offer backup services to its customers. However, users who need backup services can obtain them by paying an extra fee. What’s more, it doesn’t offer an SSL certificate in its hosting package. For clients who need the certificate, the vendor provides a purchase option.
Pricing and Support
Itpays hosting packages are quite cheap considering the features provided in its hosting packages. Its clients commit to an annual payment plan as the vendor offers an inflexible billing cycle. Its prices are all listed Norwegian krone and are VAT inclusive.
It offers a 14-day money-back guarantee but does not provide a network uptime guarantee.
You can contact the Itpays customer support team via email, contact form, and telephone support. It has no ticketing system or live chat. The firm does not offer round the clock support to its customers.
You can reach its technical service team during working days from 7:00 AM – 6:00 PM and on weekends from 9:00 AM – 4:00 PM (CET). You can get telephone support on weekdays from 11:00 AM – 3:00 PM (CET). For email and contact form support, the vendor promises a response time of up to 2 hours as long as you’ve sent the query during working hours.
I sent my query via the contact form but received no response.
If you are an Itpays client and you need to contact the technical support team outside of normal working hours, you need not worry as the vendor has made it possible for you to send your inquiry directly to the officer on duty.
It has included an FAQ section, but it lacks a knowledge base.