Features and Ease of Use
HostATree features four shared hosting plans, each named after a plant: Walnut, Dandelion, Hemlock, and Spruce. All plans come with instant activation and are backed by a 99.9% uptime guarantee. The plans also come with these features as standard:
cPanel with Fantastico app installer
- Free setup
- Free website transfer
- Real-time backups and archives
- Custom cron jobs
- Password protected directories
- Hotlink and leech protection
One thing I liked about HostATree is that the company includes RVsitebuilder Pro free with its shared hosting packages. This includes more than 400 templates and an advanced WYSIWYG editor, which will help beginners to get their websites up and running within minutes. If you’d rather not go with a website builder and instead prefer the use of a CMS like WordPress, you can install this easily using the Fantastico app installer.
One glaring flaw I noticed with HostATree, however, is that it only supports up to PHP 5. Since the latest versions of PHP are up to 400% faster than this outdated version, it leaves me wondering how else HostATree has failed to keep its hosting technologies up to date.
Also, you won’t get SSL certificates for free with this company. The option is available to you, but only if you purchase a dedicated IP address first — and neither the cert nor the IP address are cheap.
On the upside, the company hosts all its customers on Quad Core 2 Duo Processors with 4GB RAM (at the minimum) and RAID 1 disk arrays. Thanks to its RAID setup, the company can exchange a bad hard drive in the rare event of any hardware failure, thus ensuring no downtime for your website.
Pricing and Support
HostATree’s plans are priced competitively, but there is a caveat here. Firstly, as previously mentioned, SSL certificates come at an additional (and rather steep) cost. Secondly, even though you get a free domain with a one-year contract of the Walnut plan, this does not extend to any of the company’s other shared hosting plans.
You can pay for your plan in USD via PayPal or credit card on a monthly, quarterly, semi-annual, or annual basis.
The company offers a 30-day money-back guarantee on its web hosting plans (but not on dedicated server plans). You’ll get a full refund (minus the setup fees and usage-based charges) of the contract amount if you request for the cancellation in writing within the first 30 days of your contract.
You can reach HostATree’s customer support 24/7 via phone, support ticket, and live support. I tried their live support and got a lightning fast reply.
HostATree provides an extensive knowledge base with answers to several common questions, along with useful tutorials and articles. They also have a download library that offers limited assistance. Customers can check HostATree’s Network Issues page to stay informed about any scheduled network outages. Additionally, the company maintains a Server Status page with real-time updates on their servers.