Features and Ease of Use
Host Depot offers a range of services for small, medium and large businesses. The core features of its shared hosting plans are:
- 9% uptime guarantee
- Daily disk backup
- One free domain registration/transfer (not .com)
- Five to twenty domain pointers
- SSL secure server and shared SSL certificate
- 10 GB to 100 GB disk space
- Unlimited monthly data transfer
Let’s start by digging into the details of the data center that has redundant OC-12 internet connections, redundant UPS power backup, redundant generator power backup, and a redundant Liebert controlled environment. The robust Dell servers have dual quad-core processors, RAID-5 Ultra SCSI disk arrays, and redundant power supplies. These characteristics allow Host Depot to offer 99.9% uptime guarantee that is backed by a solid service-level agreement.
Now onto the shared hosting plans themselves, and the thing that strikes me most is the long list of included features. Whether you choose the Starter (10 GB disk space), Business (25 GB disk space), Corporate (50 GB disk space), or Enterprise (100 GB disk space) plan, you’ll get a lot of value-added features right out of the box.
For experts, all plans come with support for the .NET framework (ASP.NET), Perl, and PHP, as well as multiple MySQL databases and one Microsoft SQL database. Beginners have access to the SiteBuilder website creator, but not in the base package. Given the level of resources, I am surprised not to see a one-click installer too.
What’s really good about Host Depot is the flexibility. As well as giving customers the choice of Windows or Linux operating systems, you can select add-ons to configure your base package as needed (at additional cost, of course). The add-ons I’m talking about are increased disk space, domain pointers, email accounts, server space, DVD backups, and SSL certificates of various types. I like this flexibility, but it’s a pity you have to pay for it.
Pricing and Support
As we’ve mentioned before, Host Depot offers flexible features at a premium price point. It’s worth noting that this price includes a free domain registration (excluding .com domains), a shared SSL certificate, and no setup fee.
Plans can be bought on one-month to three-year terms; the longer the term, the bigger the discount of between 5% and 15%. You also get a 30-day money-back guarantee which means you don’t need to worry quite so much about committing to a long term.
Existing customers can access 24/7 support by email and ticketing system. According to the Host Depot website, you can expect a response in less than 24 hours. Note that questions not directly related to Host Depot services will be billed. Prospective customers can contact the company during weekday business hours by phone, fax, email, or snail mail (letter).