Features and Ease of Use
HideMyHost hosting solutions incorporate the following standard features:
- Unlimited bandwidth
- Softaculous one-click installer
- Daily backups
- Unlimited databases
- PHP 5.6 & PHP 7.2 support
- 99.9% uptime guarantee
HideMyHost houses its servers in a secure data center located in the Netherlands. The data center is equipped with SSD powered hardware nodes to offer fully managed services and more CPU computing resources to provide fast and reliable services.
HideMyHost shared hosting uses apache 2.4 servers. The shared web hosting solution is split into three plans: Basic, Medium, and Advanced. The Basic plan offers 10GB SSD disk space and allows 10 domains, while the most advanced package comes with 30GB SSD disk space and allows up to 50 domains. All packages include daily backup services, unlimited FTP, and unlimited email accounts.
For resource intensive businesses, the firm has its dedicated servers solution. The starter dedicated servers package includes Intel E3-1240 v3, 16GB RAM, and 25TB upgradable bandwidth. The advanced package comes with Intel E5-1650 v3, 32GB RAM, four 1TB disk drives, and 25TB upgradable bandwidth.
HideMyHost does not offer any additional solutions such as SSL certificates or WordPress hosting and its hosting solutions are only run on Linux OS.
Pricing and Support
All basic HideMyHost hosting plans are quite cheap and come with a considerably good number of features. The vendor offers monthly plans but that does not mean clients can’t commit to longer periods. The prices are listed on its website in euros. The hosting provider supports online payment platforms such as Payza, PayPal, Webmoney, Bitcoin, and PerfectMoney.
Although there’s a section on this vendor’s website where it indicates that it offers a 30-day money-back guarantee, its policy page says that its money-back guarantee lasts for only seven days. Nevertheless, the vendor has an uptime network guarantee of 99.9%.
HideMyHost’s customer desk offers support only through the ticketing system, excluding telephone, email, or live chat. Despite claiming to provide unlimited 24/7 quality support, the support team is quite frustrating.
I opened several support tickets and none of them were addressed. Indeed, many customers have expressed their frustrations with this vendor’s support team, some saying that it took weeks and for others, months before they ever got any response from them.
All the same, the vendor has included a knowledge base on its website. While it is not comprehensive, it does include some video tutorials as well.