GigsGigs is a Malaysian hosting company with ten years of experience. Its servers are colocated in multiple Asian Tier III data centers, and its website is provided in English, with the support pages in English, Indonesian, and Chinese.
Features and Ease of Use
GigsGigs offers a decent range of hosting services. As standard, its shared hosting plans come with the following key features:
- 99.9% uptime guarantee, not backed by SLA
- Domain registration available
- Unlimited add-on domains on selected plans
- Free SSL certificate on higher-tier plans
- 100 GB or unlimited storage
- Unlimited bandwidth
GigsGigs’ servers are colocated in data centers in Hong Kong, Singapore, and Malaysia. The company commits to using only Tier III data centers, which should mean less than 1.6 hours of downtime per year.
The ONEPlan-branded shared hosting comes in three flavors: ONEPlan (easy, affordable), ONEPlan Enhanced (best value), and ONEPlan Enterprise (for enterprise customers). All plans include unlimited bandwidth (subject to fair usage), and the top two plans include unlimited storage, domains, subdomains, parked domains, and email accounts. These are substantial quotas all round.
All plans also come with beginner-friendly website building tools and a one-click installer with hundreds of installation scripts for WordPress, Joomla, and other popular programs.
The SAS/SSD hardware seems solid enough, but, unfortunately, the 99.9% uptime guarantee isn’t backed by an SLA.
Pricing and Support
GigsGigs’ plans are not the cheapest on the market, but they are good value for money (particularly the middle ONEPlan Enhanced package). Only the highest ONEPlan Enterprise comes with a free SSL certificate, and domains cost extra on all plans.
Personally, I’d recommend the OnePlan Enhanced package because (at the low end) the base ONEPlan only includes one domain, and (at the high end) the price of the ONEPlan Enterprise doesn’t include enough additional value to warrant the extra cost.
Plans can only be purchased on monthly terms, which is okay since it means less commitment for the customer. You’re also protected in the first month by the 30-day money-back guarantee, so there’s not much to stop you signing up.
Support can be obtained by telephone, email, ticket, and live chat (although this was offline when I visited). Unfortunately, when I emailed the company, I received no reply. In terms of self-help documentation, there is an unpopulated knowledge base and a list of just five FAQs, both of which are not much help at all.