Features and Ease of Use
Elastic Web’s usual uptime is 99%, which is a bit lower than the industry average. It provides three hosting plans – Start! (classic tariff), Elastic Web (unlimited tariff), and Strong (KVM or Kernel-based Virtual Machine). These plans vary in terms of CPU speed (10% and 1 x 2000 MHz to unlimited), RAM (256 MB and 2 GB to unlimited), storage (1 GB, and 20 GB to unlimited), bandwidth (1 TB to unlimited) and users (1 to unlimited).
To use any of these plans, you have to create a hosting account (Elastic Web calls it creating a node) by selecting the PHP version (PHP 5.6 to 7.2), and set web-server configuration. In case you have domain, it will get automatically added to your account.
Some unique functions and features of Elastic Web’s hosting plans are:
- Real-time server resources usage statistics
- Ability to set limits for your node(s)
- SSL support (with SNI)
- Access to Control Panel API
- Developers software (Git/Composer/WP-CLI/Drush)
- Data backup
- DDoS protection
- Easy migration from one tariff to another
Elastic Web also redirects all your clients to your website’s cache server in case your web server is down.
Pricing and Support
Elastic Web’s USP lies in letting you build, deploy, and scale your website or web application easily, flexibly, and efficiently. Its entry-level plan is cheaper than the industry average. While its Elastic Web and Strong plans are payable on a daily basis, Start! is a monthly plan. You can pay for these plans via USD, deposit (applicable for legal persons), Bitcoins, Visa/Mastercard, QIWI Wallet, Alfa-Bank, Yandex.Money, WebMoney, or PayPal.
Though Elastic Web doesn’t offer any money-back guarantee, you can always claim a return for unused funds in your account (in case you decide to discontinue using its services).
You can reach the company’s support staff via email or a ticket system. Their standard time of response via the ticket system is 2-5 minutes. I found Elastic Web’s support staff to be extremely efficient as I got a response within 5 minutes of creating a ticket.
If you believe in self-help, you’ll surely find Elastic Web’s FAQ section (with documentation and articles) and blog helpful. However, the blog section needs to provide more information as it currently has only two posts, which is quite limited.