DotServant Review 2024 – Is It Past Its Prime?

Item: DotServant
Rating: 4.1
Author: Solomon Ndung'u

DotServant is a website hosting provider established in 2000. The vendor specializes in the provisioning of shared web hosting and WordPress hosting solutions to small and medium sized businesses in the U.S. and other parts of the world.

Our Score

4.1

Ranked 3113 from 3859 Web Hosting

Pricing

Web Hosting $3.95

Server locations

Jacksonville

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Overview

DotServant is a hosting vendor offering shared and WordPress hosting solutions. The firm was founded in 2000. It boasts of thousands of customers including small and medium-sized businesses in the U.S. and other countries around the world. Its data center is located in the U.S.

Features and Ease of Use

DotServant hosting solutions are comprised of the following standard features:

FTP/SFTP access
SSH access
SSL certificates
Apache servers
PHP support
Unlimited bandwidth
Unlimited storage
cPanel control panel
Unlimited subdomains
Unlimited MySQL databases
Unlimited Parked domains
Unlimited POP3 emails

DotServant’s hosting solutions are powered by modern servers in a data center in Jacksonville, Florida in the United States. The websites it hosts run on a redundant network infrastructure which ensures excellent performance and utmost reliability.

The company’s servers use the Linux OS platform. DotServant offers regular automatic backups. The hosting provider offers WordPress hosting which comes with a one-click WordPress install, a free SSL certificate, and free SSH access among other features.

This vendor offers hosting solutions with cPanel, Plesk, and DirectAdmin control panels. DotServant provides shared hosting with three packages: Starter, Basic, and Standard, where the only distinction is the number of domains allowed.

Pricing and Support

Considering the resources and features included, DotServant’s hosting plans can be said to be reasonably priced. The prices are listed in U.S. dollars. The vendor offers flexible monthly billing cycles. DotServant hosting solutions include a 99.9% network uptime guarantee and a 30-day money-back guarantee.

DotServant-overview2

If you need technical assistance, you can contact DotServant via its ticketing system. The vendor has not availed a support phone number, email, or live chat. Its technical support team is said to be available 24/7, however, I opened a ticket with a query about their WordPress hosting to test out their support and received no response.

DotServant-overview3

The DotServant website has a link to a knowledge base section, but it is empty.

4.1

Pricing

DotServant Web Hosting

Plan NameStorageBandwidthFree SSLNumber of SitesPricePlan NameStorageBandwidthFree SSLNumber of SitesPriceStarterunlimitedunlimited+1$3.95More details

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Comparison

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DotServant REVIEW: BOTTOM LINE

Though DotServant has been in the web hosting business for more than two decades, it has yet to streamline its service offerings to reflect the growing needs of today’s business enterprises. From infrastructure to expertise, the vendor does not seem to leverage its experience in the industry to offer hosting solutions that few other vendors can match.

Pros

Uses cPanel, Plesk, and DirectAdmin control panels
Regular automatic backups
Plans come with 99.9% network uptime availability
Offers a 30-day money-back guarantee

Cons

Unresponsive support team
Knowledge base section on the website is empty

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Solomon Ndung'u

Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

1.0

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Was once good, now not so much

I had several web business sites hosted at DotServent for almost 13 years. One day everything went down and stayed down. After a few days, I presumed they had gone out of business with no notice so I moved things to another provider. More than a week later, I received a notice that they had been hit with an encryption ransomware attack and it had taken them that long to get basic control of their systems again. It appears the servers were not protected, and not properly backed up. Not a good way to run a business, let alone an enterprise hosting service.