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Reviews and expert opinion DotServant

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

DotServant is a website hosting provider established in 2000. The vendor specializes in the provisioning of shared web hosting and WordPress hosting solutions to small and medium sized businesses in the U.S. and other parts of the world.

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Overview

DotServant-overview1DotServant is a hosting vendor offering shared and WordPress hosting solutions. The firm was founded in 2000. It boasts of thousands of customers including small and medium-sized businesses in the U.S. and other countries around the world. Its data center is located in the U.S.

Features and Ease of Use

DotServant hosting solutions are comprised of the following standard features:

  • FTP/SFTP access
  • SSH access
  • SSL certificates
  • Apache servers
  • PHP support
  • Unlimited bandwidth
  • Unlimited storage
  • cPanel control panel
  • Unlimited subdomains
  • Unlimited MySQL databases
  • Unlimited Parked domains
  • Unlimited POP3 emails

DotServant’s hosting solutions are powered by modern servers in a data center in Jacksonville, Florida in the United States. The websites it hosts run on a redundant network infrastructure which ensures excellent performance and utmost reliability.

The company’s servers use the Linux OS platform. DotServant offers regular automatic backups. The hosting provider offers WordPress hosting which comes with a one-click WordPress install, a free SSL certificate, and free SSH access among other features.

This vendor’s hosting solutions use cPanel, Plesk, and DirectAdmin control panels. DotServant’s shared hosting solution comes in three packages: Starter, Basic, and Standard with the only difference between them being the number of domains.

Pricing and Support

Considering the resources and features included, DotServant’s hosting plans can be said to be reasonably priced. The prices are listed in U.S. dollars. The vendor offers flexible monthly billing cycles. DotServant hosting solutions include a 99.9% network uptime guarantee and a 30-day money-back guarantee.

DotServant-overview2

If you need technical assistance, you can contact DotServant via its ticketing system. The vendor has not availed a support phone number, email, or live chat. Its technical support team is said to be available 24/7, however, I opened a ticket with a query about their WordPress hosting to test out their support and received no response.

DotServant-overview3

The DotServant website has a link to a knowledge base section, but it is empty.

Pricing

4.1

Comparison

How does DotServant match up to the competition?

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InterServerCompare4.8Compare
DotServantCompare4.1Compare
BluehostCompare2.5Compare

User reviews

Based on 1 reviews in 1 languages
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anonymus
USA
January 16, 2021
Was once good, now not so much

I had several web business sites hosted at DotServent for almost 13 years. One day everything went down and stayed down. After a few days, I presumed they had gone out of business with no notice so I moved things to another provider. More than a week later, I received a notice that they had been hit with an encryption ransomware attack and it had taken them that long to get basic control of their systems again. It appears the servers were not protected, and not properly backed up. Not a good way to run a business, let alone an enterprise hosting service.

DotServant REVIEW: BOTTOM LINE

Though DotServant has been in the web hosting business for more than two decades, it has yet to streamline its service offerings to reflect the growing needs of today’s business enterprises. From infrastructure to expertise, the vendor does not seem to leverage its experience in the industry to offer hosting solutions that few other vendors can match.

Pros

  • Uses cPanel, Plesk, and DirectAdmin control panels
  • Regular automatic backups
  • Plans come with 99.9% network uptime availability
  • Offers a 30-day money-back guarantee

Cons

  • Unresponsive support team
  • Knowledge base section on the website is empty

Get WordPress hosting from DotServant

Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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