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Reviews and expert opinionDeluxe Hosting

Mark HoldenMark HoldenWeb Hosting Expert

Deluxe Hosting is a U.S. based provider with a 99.99% uptime guarantee and 24/7 customer service. You will pay a premium for the plans, but this company is owned by a large, well established American corporation.

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Overview

deluxe main

Deluxe Hosting is a U.S. hosting provider with more than 800,000 customers. It’s fair to say, this is a large provider, albeit nowhere near the size of some American giants. Nevertheless, the English language website (the support pages can be translated into multiple languages via a plugin), support, and services are targeted towards business owners who want premium hosting.

Features and Ease of Use

Deluxe Hosting

Deluxe Hosting sells a few simple, yet effective packages of shared hosting plans, which come with the following core features:

  • 99.99% network uptime guarantee
  • Manual backup via FTP and phpMyAdmin
  • Unlimited domains
  • Domain registration available
  • SSL certificates available for purchase
  • Up to 40GB SSD disk space
  • Up to 700GB monthly data transfer

All of the Deluxe Hosting plans use SSD storage for disk read / write speeds up to ten times faster and an above industry average 99.99% network uptime guarantee (although I can’t see specific details in the terms and conditions).

There’s a Softaculous one-click installer for more than 300 programs, which is a premium offering and the control panel is cPanel, which is an easy to use and beginner-friendly control panel.

For experts, unusually for shared hosting, the plans come with SSH access, plus all of the usual features e.g., FTP accounts, phpMyAdmin, and SQL databases. It’s less clear whether there’s Cron jobs or support for advanced programming languages, as I wasn’t able to get customer service to confirm either way.

Pricing and Support

Deluxe Hosting

The prices are quite high, however, so are the resource allocations, which range from 300GB to 700GB of data transfer and up to 40GB SSD storage. Furthermore, you need to purchase a domain name, SSL certificate, and dedicated IP (if required) separately, so the additional costs are fairly substantial.

Plans can be purchased in one month or one year terms with a tiny discount for purchasing the latter. Also, there isn’t a money-back guarantee or free trial, so your best bet to get started is the pricey month-to-month plan.

Customer service is 24/7/365 by phone to a U.S. or international number, email, or there’s an average knowledge base on the website you can refer to. There may be more resources in the client only area, however, it requires an existing customer to login, so I can’t confirm. In terms of my experience, I did email the team on a weekday morning and did not get a reply, despite having waited a couple of business days.

How much does Deluxe Hosting cost?
Deluxe Hosting offers plans from $15 to $25. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Deluxe Hosting plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Deluxe Hosting can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Deluxe Hosting here.
How good is Deluxe Hosting’s customer support?
Deluxe Hosting is not ranked as one of our top web hosts. But that can also be a result of Deluxe Hosting being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.0
A Free Domain is included when purchasing any hosting service from Deluxe Hosting

Comparison

How does Deluxe Hosting match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
Deluxe HostingCompare4.1Compare
BluehostCompare2.5Compare

User reviews

Based on 3 reviews in 1 languages
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John M Coolidge
USA
April 13, 2021
Unimpressive Customer Service

They can build an attractive site, but as a client of theirs, I must say that they offer next to nothing, in terms of professional customer service. It takes dozens of calls and emails to get a response. In my case, I was able to find mutual contacts on LinkedIn, and work my way back to a manager over there, just to get my assigned web expert to call me back. The pricing will be the least of your worries. Your website will look great, but be prepared to take the reigns and rewrite everything, because the interviews with the assigned web expert are no guarantee that the ideas you want conveying will show up on your site. As far as looks, the site is very competitive in the space. Checking in with them on billing, (or anything, honestly), is a waste of time, and frustrating. Especially considering you are likely only dealing with them because you are trying to run a profitable business. Who has the time, or the energy, or feels obligated to have to track down a company you are paying for services? I wanted to love them, but there are too many unnecessary headaches. Look elsewhere, and weigh it all out. Good luck!

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2
Jeff
USA
January 18, 2021
DeluxeHosting Needs Improvement, But Don't Ask Support

I have been a DeluxeHosting customer for many years (since they acquired LiquidWeb). I use them as my email server (with many accounts), Linux and ssh access, as remote storage, and as a webserver; the services are very reliable (uptime). Over the years, the interface to their services have declined. The "client area" and control panel are limited, confusing, and difficult to use. The customer support is now frustrating. As a customer, there is no way to review or track current or past support requests, so one is left wondering if a request has been received. Most recently, I submitted a request, never received a response (after weeks), and through a support chat session, learned there was no history of the request. I don't think they are even tracking support requests. Good support is half of providing a good service; it is high time I move on (ugg!).

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1
anonymus
USA
September 17, 2020
Deluxe offers zero support

No live support, no chat all email. Your website goes down, 24 - 48 hours before you get a canned response and no fix. The main corporation Deluxe does not even have any contacts for their host company. A client has been paying for 700GB bandwidth and they capped at 300GB and shut site down at a critical time. AVOID like COVID!

Deluxe Hosting REVIEW: BOTTOM LINE

Deluxe Hosting has a simple website, which is not at all indicative of its parent company, Deluxe, which is large and well established with more than 4.5 million customers. The plans are expensive, but you get a 99.99% uptime guarantee and 24/7 customer service.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Pros

  • 99.99% uptime guarantee on all plans
  • 24/7 customer service is available
  • SSD storage in use
  • Premium Softaculous installer with 300 programs

Cons

  • Plans are overly expensive
  • Domain names and SSL certificates are extra costs
Mark HoldenMark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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