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Crucial Review 2024 – Is It Underrated?

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

Since their launch in 2003, Crucial has been providing web hosting services to individuals and businesses of all sizes in Australia. This award-winning vendor has an interesting mix of web hosting solutions supported by over 7,000 virtual servers.

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Crucial is a web hosting company based in Australia. Since their inception in 2003, this award-winning vendor has amassed over 7,000 virtual servers and developed a system that can handle over 8.8 terabytes of data with ease in any given day. Crucial hosts over 50,000 websites for over 6,000 English-speaking customers worldwide.


Features and Ease of Use

Crucial has an interesting mix of web hosting solutions that include regular shared hosting, reseller hosting, and a variety of virtual server packages. They’ve only got one regular all-inclusive shared hosting package, which has the following features:

  • Unlimited data transfer
  • Unlimited emails
  • Unlimited subdomains
  • Automated backups
  • CloudLinux OS with Cloudflare plugin
  • cPanel
  • Up to ten add-on domains
  • Softaculous with 50+ pre-installed applications
  • 99.9% uptime guarantee

All of this looks like an excellent mix of features and resources, particularly if you need an Australian-based server. However, because they only offer one shared hosting package, you really don’t have much of a choice in the type of features you’re getting if you go with Crucial. What if you don’t really need that much space and data transfer, and you can do without unlimited emails and subdomains for now? What if you only need to host a single, basic website? With this shared hosting package, you still have to pay for all the extra features and resources you’re not using, unfortunately.

Also, their beginner-friendly tools are rather lacking: I’d have liked to see a good drag-and-drop website builder thrown in. You can still get a decent website set up pretty quickly with the help of Softaculous, but note that they only include the basic version with 50+ pre-installed applications – as opposed to the 400+ typically offered with the full version.

Pricing and Support

I liked that they only offer a single shared hosting package: it keeps things straightforward for the end-user. But as mentioned previously, it could also mean that you’re paying far more for stuff you don’t really need. For instance, their 50GB data storage, unlimited emails, unlimited subdomains, and ten add-on domains is far more than a beginner really requires for his or her first website. Sure, you’re getting a ton of added value as a standard, but you’re also paying far more for that added value.

On top of that, while Crucial advertises a website migration service, in most cases this process will cost you a substantial sum of money. Crucial also charges extra for email migration and data restores, so while on one hand the vendor would be ideal for businesses who want convenience and reliability, their service can present extreme financial constraints to a growing business with budget limitations. That said, Crucial doesn’t tie you down with any long contracts, and they offer a 30-day money back guarantee.

Crucial has an expert support team that customers can contact for help. You can contact their sales team using the phone number provided on their website or their technical support team via email and tickets. You can reach their support over the phone only during business hours from Monday to Friday, but their ticketing system is available 24/7 throughout the year. Whenever I submit a ticket, I usually receive a response from them within 15 minutes. They also have a comprehensive and well-written knowledge base.

One thing to note is that Crucial’s customers have suffered a great deal ever since the vendor sold the business to a company called Digital Pacific. The new owner reduced the services available dramatically, including removing live chat functionality on the website and 24-hour email support. What’s more, network downtimes have increased significantly.




How does Crucial match up to the competition?

KamateraCompareOur Score4.8Compare
Liquid WebCompareOur Score4.8Compare
CrucialCompareOur Score4.4Compare
Tailor Made ServersCompareOur Score2.9Compare


While Crucial’s web hosting plans and customer support are noteworthy, their expensive price tag keeps many businesses from trying out their solutions. Unless you’re a stable business willing to pay more for reliable and secure hosting solutions, Crucial’s packages may prove to be a costly investment.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.


  • Simple, all-inclusive shared hosting package
  • Cloudflare plugin provides greater security
  • Automatic backups with seven daily recovery points
  • 30-day money back guarantee


  • Expensive and limited variety
  • No live chat support
Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.
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Crucial paradigm is a Bad hosting company ever…crooks

Crucial paradigm is a Bad hosting company ever...crooks never buy hosting from this company otherwise you will be regretful hosting on their servers, my websites were down for almost ten days and they never took a action and they said their database is down. finally i switched from them to another hosting company.

Sunny, USA
November 30, 2022
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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