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BigDomain Review 2024 – Fast Speeds, Terrible Uptime

Mark Holden Mark Holden Web Hosting Expert

BigDomain offers affordable web hosting as well as domain registration services. Its packages are nothing to rave about, but the included website builder, Cloudflare, and SSL certificate make BigDomain a decent option for beginners to consider.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
Click here to see our results >>

Overview

BigDomain-overview1

Founded in 2017 and based in Malaysia, BigDomain offers web hosting, domain registration, web design, and SEO services. Through affiliated companies, trademarking, personal assistant, and accounting services can also be attained via the website. BigDomain uses multiple data centers located in Johor and Kuala Lumpur in Malaysia. Its website and services are available in English.

Features and Ease of Use

BigDomain offers both free and paid shared hosting. The caveat is that to get free hosting from the company, you’ll have to purchase a supported domain extension. It’s also only for websites created by BigDomain’s free website builder.

The features of BigDomain’s free hosting package include a Malaysian IP address, business email hosting, Cloudflare and DDoS protection, and a free SSL certificate. That’s pretty good and far more than I was expecting of a free hosting plan.

The paid hosting options start with the BigCloud Basic 5GB plan. This includes 5GB of web space (no surprise there), 5GB of monthly bandwidth, ten email accounts, five MySQL databases, and five add-on domains.

The shared hosting plans also feature:

  • Free .my or .asia domain with purchase of hosting plan
  • Free BigSSL certificate
  • Cloudflare
  • Website builder
  • 99.5% server uptime guarantee

Frankly, I found the bandwidth allotment for all of BigDomain’s shared hosting plans rather limited. With any of its plans, you get bandwidth equal to the amount of disk space. This means that if you max out your disk space allotment with your website, only a single visitor can peruse your entire website one time before you hit your bandwidth limit.

Also, BigDomain’s uptime guarantee is only 99.5%, which is lower than the industry average of 99.9%. All in all, it means that not only will you face limitations with your traffic, but you may see much more downtime than usual with this company.

The good thing about BigDomain is that they provide their own BigWeb Builder software with both the paid and free hosting plans. This website builder comes with 200 free templates to help you kickstart your website. It’s a user-friendly drag-and-drop builder that is fully responsive, making it perfect for creating business websites that cater to mobile users.

Pricing and Support

BigDomain’s hosting options start with the free plan, though it comes with the condition that you purchase a qualifying domain.

As for the company’s paid plans, the entry-level hosting option is inexpensive and comes with a minimum term of six months. This price is comparable to that of many international providers. After looking at other Malaysian web hosts, BigDomain’s prices are right around average.

Hosting can be paid for in different contract lengths ranging from 3, 6, 12, 24, and 36 months. You get bigger discounts if you purchase a longer term. There are no monthly contracts available.

BigDomain-overview2

Customer support is available via FB Messenger as well as phone and a ticketing system. I reached out to support via Messenger and received helpful information within the hour. Unfortunately, that’s it when it comes to support – Big Domain’s knowledge base is rather lacking, since it mainly contains articles on the company’s promotional offers and domain registration services.

How much does BigDomain cost?

BigDomain offers plans from $0.83 to $7.08. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.

Which BigDomain plan should I get?

My recommendation is to start with a cheaper plan. You can always upgrade later on. BigDomain can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from BigDomain here1.

How good is BigDomain’s customer support?

BigDomain is not ranked as one of our top web hosts. But that can also be a result of BigDomain being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

4.1

Pricing

BigDomain Web Hosting

Comparison

How does BigDomain match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1BigDomainCompareOur Score4.1Compare
1Go4HostingCompareOur Score2.4Compare

BigDomain REVIEW: BOTTOM LINE

BigDomain offers competitively-priced hosting plans and other online business-related services for the Malaysian and Singaporean markets. Paid hosting plans come with a free .my or .asia domain and there’s also a free hosting option with the purchase of a qualifying domain.

BigDomain might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Free website builder included
  • Cloudflare included with hosting
  • Free domain with paid hosting
  • 30-day money-back guarantee

Cons

  • No monthly billing options
  • No .com extensions included with free domain registration
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
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