It’s All About Completely Custom Logos
Action. Excitement. Logos. The Logo Company can provide one, maybe two of those things. If you’re looking for action, just tell a Mexican grandma that you’re not hungry. I dare you.
The Logo Company offers an interesting service: You fill out a logo design brief, and within three days, you get five different designs from five different designers. Then, it’s up to you to choose your favorite. You can request as many changes as you like, until you’re completely happy with the final result.
The Logo Company has been around for a while, and the website is available in any language you care to speak, as long as it’s English. You can get your logo in just about any language the designers have a font for, though. If you’re thrilled with your logo, there are printing and web design services as well.
All pricing packages are one-time payments. Put money in, get logo out. Guaranteed.
While I try to keep all of my reviews as objective as I can, given the limits of (my) human cognitive ability, I can’t help but compare design services to each other a little bit. The ratings generally reflect this. The Logo Company, however, is the first service of its kind that I have reviewed for Website Planet, and so I can only compare the service to its own promises.
Does the company deliver what it says it will? And will what it delivers work for you? Are you better off with a do-it-yourself logo maker like Wix Logo Maker, or a freelance platform like Fiverr ? Let’s find out.
It’s Really More of a Design Agency
The Logo Company is not like other guys, okay? It’ll treat you right, take you on dates, get you presents, and never, ever side with your parents or coworkers in any disagreement. It also doesn’t let you pick your designers.
Typically, this would be a problem, but The Logo Company isn’t a community-based design service, like DesignCrowd or 99designs. It’s got that classic agency model where it hires a bunch of designers. You essentially hire The Logo Company for a project, and they pick the designers that will work on it. You know, it’s how we did things in the old days when the Earth was young, like five years ago… and how many people still do it now.
In addition to logos, The Logo Company also makes websites, and offers printing services for business cards and stationery sets.
The logo styles you see are going to depend entirely on what you write in your brief. The initial logo concepts I received were all somewhat different, but stuck closely to the theme as I outlined it.
Since I didn’t ask for a bunch of redraws and just had the designer iterate on one of the first concepts presented, I got the final logo files in about a week. Those logo files came in JPG, PNG, PSD (Photoshop), TIFF (a format popular with printers), and EPS (an infinitely scalable format). Other formats are available upon request, and I got the SVG version of the final logo by asking for it.
You do not communicate directly with the designers, as far as I know. You communicate with the support team via Basecamp, which is software for project management. They, in turn, will communicate with the designers. For those who’ve never worked with a traditional agency, this sort of separation of communications with clients and actual design work is standard, especially when designers are handling more than one project at a time.
While you cannot see the history or portfolio of individual designers, The Logo Company does feature some of their past work on their home/landing page. That’s the best preview you’re going to get until you cough up some cash and start your project.
You Get Five Designers and Five Choices
As I mentioned before, The Logo Company picks the designers, but it apparently has a lot of designers to choose from. After you fill out your brief, they’ll assign five different designers to make initial concepts for your logo. This way, you get five different perspectives at once, and I think that’s a pretty decent amount.
Sure, you could get more choices from a design contest on 99designs, but these are five professionals who are given a few days to work on these concepts. In a contest, you often get a lot of amateurs and people who are motivated to submit as many generic logos as they can, as fast as they can. You generally only get four to ten good logos to choose from anyway.
I prefer this business model where every designer gets paid. It’s better for the industry as a whole for a lot of reasons, but especially because it means designers get to feed their families, and it teaches the rest of us the true value of good design.
The designers will redraw initial concepts as many times as they need to and make as many revisions as you ask for. This is a bold claim, and though I didn’t put it to the test, I have no doubt The Logo Company will follow through on this promise. They’re most likely using an insurance model: that is, they’re expecting that most customers will be easily satisfied, giving them time to devote to the more demanding clients.
Just a note, they mostly don’t do strict deadlines as far as I can tell. The more you ask to change, the longer it will take to get your logo.
Permanent File Storage
Most good design agencies keep backups of their work, and The Logo Company is no exception. If you lost your logo files because the cat spilled coffee on your laptop right before your house got hit by a hurricane, after which there was a small zombie apocalypse, no worries! Your logo files will be right there on the Basecamp servers.
Initial Three-Day Turnaround
The company guarantees that your initial logo concepts will be delivered within three days, which is more than reasonable. They have to herd cats coordinate five designers, give them time to work, then ship the results back to you. For professional work, three days is typically the minimum turnaround time.
My Experience with The Logo Company
Okay, here’s the spiel: I am not only reviewing all of these companies for the sake of reviewing them, but the best logo we get from all of them will become the new Website Planet logo. Yeah, for the whole website and company. With that information in mind, let’s move on.
So the first thing I had to do was pay, then fill out the order form you saw in the screenshot above. Well, it’s a lot longer than what you see in the screenshot, but not that long. I thought it asked for just enough details to get started, and I didn’t find myself asking “Oh God, when will the typing end?” at any point in the process.
In about a day, I was invited to join the project that was set up on the company’s Basecamp server, and then the reading began. That’s right, The Logo Company gives you a fair bit of information about what it does, and especially about what it needs from you, the client. It does this to manage your expectations and lay the groundwork for effective communication.
And in my experience, that worked. Oh, and to make sure you’ve read everything, you’ll have to click some buttons. It’s not a foolproof process, as there are some very talented fools in the world, but if you click those buttons without doing the reading, and things go wrong, you only have yourself to blame.
Once all that was done, my initial concepts showed up within the specified three days. This is what they looked like:
Note that they have an interesting practice of naming their concepts instead of numbering them. They say it helps prevent confusion when communicating. In my experience, I am fully capable of mixing up words even when they sound nothing alike, but I guess this works for The Logo Company.
As you can see, all of the concepts were quite minimalist, but that works well enough for my purposes. Now, the only concept I was feeling a connection with was “Design Concepts Madison,” so I asked to see some iterations on the design. Here’s what I got back:
Now the first one doesn’t appear to have any changes, so that’s probably a reference point, or it’s there so you can say, “Yeah… the original was better.” Well, in this case, it wasn’t. The third, while intriguing, feels unbalanced, and not in an intentional way. Besides, the layout of the text didn’t fit the brief.
The changes made to the second option are rather subtle. The designer added a couple of extra lines to the “ring,” and that little bit of shine on the logo icon makes it stand out, without going full-on early 2000s super shiny. It looks great at small sizes, has the layout we need, and the type reminded me a bit of Star Trek, so I decided it was perfect (and now you know more about what kind of nerd I am).
Here it is in a larger size:
Ease of use
The Logo Company, like many agencies, uses third-party services to help run its projects. This isn’t necessarily a bad thing, as the services are mostly intuitive and easy to learn.
They Use Basecamp
So I’ve mentioned this a few times now. Even so, Basecamp gets its own section because it makes up a large portion of the client experience. (See the screenshot above to get an idea of how it looks.) This works out because as project management software goes, Basecamp is one of the more straightforward and intuitive options.
Basecamp includes tasks, messages, and a calendar; tools that most people should be familiar with, even if you’ve never hired a design agency before.
They Make Ordering a Logo Easy
That order form I showed above in the “Features” section? That’s one of The Logo Company’s best bits of design. There’s a bit of typing to be done, sure, but overall it’s simple and efficient. They use multiple-choice questions where they generally try to take the guesswork out of answering questions about what kind of design work you want.
Even for veteran designers, effectively communicating what you want can be difficult, so I appreciate the thought put into this.
It Takes Great Pains to Explain Everything Clearly
You’ll see this everywhere: on the website, the order forms, and the project management. The Logo Company takes the time to spell out every step of the process and doesn’t make any assumptions about what you do or don’t already know. This keeps miscommunication to a minimum and should help you get your logo faster.
Support Is Reasonably Fast and Always Helpful
Dealing with customer support in general can make you question why you’d ever talk to a person again, especially when dealing with larger companies. The Logo Company, thankfully, reminded me why I still support the continuation of the human species… in theory if not in practice.
Kids are sticky, messy, and loud. Sue me.
There are plenty of ways to get in touch with The Logo Company for any support questions you may have, including email, asking questions right in Basecamp, and live chat. There’s also an FAQ on both the “Home” and “Contact” pages, which can be pretty helpful.
This is the most straightforward option if you’ve already started a project. Just go to Messages and type your question as a comment on a message that’s already in progress. Do not start a new message as customer service won’t see/answer those. Stick to the text input field at the bottom of an existing message.
In my case, I asked them to provide the final logo file as an SVG. The next day, they did.
I wanted to know how they pay their designers. As in, is it a contest model where there’s only one “winner?” Or does everyone get paid? As a designer myself, this sort of question is very important to me, so I tested out The Logo Company’s email support by posing the question there.
In this case, customer support responded within a few hours. Unfortunately, because I sent the original message via the website’s contact form and forgot to note the time, I can’t be more precise than that.
Live Chat/Facebook Messenger
That’s right, Facebook Messenger. I’m a little disappointed about this because it restricts the use of the live chat to Facebook users, and not everyone’s as willing to just hand over their personal data as I have been. Besides, aren’t the kids all using Tik Tok these days? GET OFF MY LAWNNNIIII’m so sorry. That just happens now, sometimes.
Now, the reason they’re using Facebook messenger is probably because of the bot connected to their Messenger account. It’s a simple bot that asks you a few questions to help direct your question to the right department.
I asked whether I could see my invoice online, in case I lost the email. It sent me duplicate copies both via messenger and to my email. Oh, and it did it in about three minutes.
While the service is pretty great, the price of the service is going to be a big part of the decision for a lot of people. If you compare this service to an agency that charges thousands upon thousands for a new logo, The Logo Company’s prices are amazing. If you’re going in with a cheap-designer-on-Fiverr sort of budget, these prices will look ridiculous.
The pricing plans are called “Logo Only,” “Logo + Matched Stationery,” and “Logo + Matched Stationery + 500 Business cards,” which tells you everything you need to know about each of those plans. The extra money for printing may or may not be worth it to you. Here in Mexico, for example, I’m pretty sure I could get comparable printing done a lot cheaper. Some parts of Europe, on the other hand, may be a different story.
In my opinion, for the quality of work offered, the unlimited revisions, and the general smooth running of the project I experienced, these plans and prices are indeed worth it. If you’ve got a few hundred dollars to invest in your logo, you could do a lot worse than to start here.
You can pay those worth-it prices with Visa, Mastercard, Discover, American Express, and PayPal.
If you want more revisions after agreeing to a “final” logo, I’m almost sure that you’d have to pay more. But that’s sort of what the unlimited revisions policy is for: so you get all of that out of the way before you agree on a final design. Make darned sure you’ve got the logo you want, ‘cause it’s not going to cost you any extra until you say “We’re done!”
Speaking of cost, if you’re not happy with your logo, and you haven’t agreed on a final design, you can get a full, no-questions-asked refund within 90 days of your purchase. And if you hit 90 days without agreeing on a final design, you get a refund then, too.
You get all the rights and the logo is completely yours forever. With the price you’re paying for even the basic plan, this makes sense, and it would be strange if it wasn’t the case.
- Number of logo concepts: 5
- Number of revisions: Unlimited
Logo + Matched Stationery
- Number of logo concepts: 5
- Number of revisions: Unlimited
Logo + Matched Stationery + 500 Business Cards
- Number of logo concepts: 5
- Number of revisions: Unlimited