POS Pros Review [2024]: Custom Point-of-Sale Solutions

Customized Payment Processing Solutions and Plans

POS Pros is a payment processor with an innovative approach to point-of-sale (POS) solutions. Rather than pushing a one-size-fits-all terminal, POS Pros helps you choose the right POS system and plan for your business type, size, and processing needs.

The POS Pros business model recognizes that different types of businesses have different point-of-sale needs. Once you sign up, you’ll receive a free consultation with a POS Pros specialist who will recommend industry-specific point-of-sale equipment options.

A standout feature is free virtual system demos, which allow you to test the interface and features of these POS systems before you buy. If you’re a new business, this can help you avoid purchasing expensive POS equipment that doesn’t suit your needs.

While this needs-based approach to choosing the right POS system is at the heart of the POS Pros business model, it also offers card-not-present and e-commerce payment solutions through the Authorize.net virtual terminal and payment gateway.

POS Pros provides several pricing models: interchange-plus, tiered pricing, and cash discount. Monthly plan fees are affordable, and transaction fees for the interchange-plus and tiered pricing plans are competitive. All plans are also month-to-month with no cancellation fees.

While the POS Pros approach is ideal for new businesses, its promise to save you money on your current processing rates or pay you $500 makes it equally suitable for businesses looking to switch services. Established businesses with long-term contracts will also appreciate POS Pros’ promise to cover the cancellation fee.

After contacting support and researching merchant complaints, I can confirm POS Pros deserves a closer look. Keep reading to find out If it’s right for your business needs.

Versatile In-person and Online Payment Solutions

While many payment processors offer singular solutions for in-person and online transactions, POS Pros takes the opposite approach. It offers an impressive selection of hardware solutions from 25+ brands, including popular brands like Clover, SmartSwipe, Revel, and TouchBistro.

While point-of-sale hardware is the primary focus of this processor, it also offers robust e-commerce features. Some of these include integrations with popular shopping carts, accounting and marketing apps, and other useful business software.

Industry-Specific POS Hardware and Software

POS Pros doesn’t just sell equipment. After an initial consultation, you’ll be invited to try out recommended POS solutions tailored to your business type. These user-friendly POS terminals come with features you’ll need to manage different aspects of your business.

Here’s a small sample: if you’re looking for credit card processing for your restaurant, your sales rep will likely recommend Linga POS or TouchBistro software. For wineries and similar businesses with multiple shops, it’s Revel, Order Port, and Clover POS systems. For retailers, POS Pros prefers SmartSwipe and Clover POS terminals and mobile readers.

I appreciate Pos Pros’ personalized approach because it reduces the chances of business owners buying the wrong equipment.

While POS Pros will offer a free Dejavoo Z11, Clover Mini LTE or Clover Flex terminal, not all POS equipment is free. Any POS equipment you purchase is yours, but free equipment should be returned upon cancellation to avoid extra charges.

E-Commerce Functionality

Authorize.net is POS Pros’ virtual terminal and secure payment gateway for all online or keyed-in payments. Your customers can pay by credit card, debit card, e-check, digital wallet, and PayPal. You may be charged a monthly fee of $7.95 or $14.95 to use the gateway and virtual terminal, though the actual fee will depend on your specific plan. If you process $250,000 or more, POS Pros may waive the fee.

Authorize.net is easy to set up and use, and it integrates with many e-commerce, and accounting software, including WooCommerce, Shopify, QuickBooks, and FreshBooks. You can also use Authorize.net’s virtual terminal to create and send digital invoices and set up recurring or installment payments.

Convenient Next-Day Deposits

POS Pros processes payments made in-person and online by all major credit/debit cards, check, or digital wallet. While the accepted payment types aren’t special, the fast payout time is.

Whichever plan you choose and however your customers prefer to pay, POS Pros will deposit funds to your linked bank account within 24 hours.

Reduce Processing Fees With Cash Discounting

If you’re looking to save on hefty credit card processing fees, the popular Cash Discount plan may be the answer. Cash discounting allows you to offer customers who pay with cash a discount upon purchase.

If a customer declines the discount and pays with a credit or debit card, they’ll pay the full price, which includes a 4% service fee to cover the cost of processing a card payment. On the other hand, when a customer pays with cash, they’ll enjoy a 4% discount, so an item priced at $10.40 will cost them $10.00.

If you decide to go forward with a cash discounting plan, POS Pros will offer you a free Dejavoo Z11 terminal with appropriate signage that clearly spells out the process for your customers.

In addition to reducing your processing fees, cash discounting can also help decrease the risk of fraudulent transactions and costly chargebacks. And cash discounting is legal in all states.

User-Friendly Vetting and Onboarding

Setting up an account with POS Pros is easy for both established businesses and new ventures with no sales history. In fact, POS Pros advised me that as a startup, all I would need to submit with my application would be my social security number.

Established businesses with long-term contracts that are looking to switch processors will appreciate POS Pros’ promise to cover the cancellation fee.

Once you’re paired with a POS Pros sales agent, they’ll walk you through the application and approval process and be on hand to help with onboarding, questions, and concerns. POS Pros also has a help desk team to troubleshoot POS-related issues.

Getting Started With POS Pros

To get started, you can fill out a simple online form on the home page with information about your monthly processing volume, name, company name (if available), email address, and phone number.

After you submit your form, you’ll receive a pop-up message to confirm your submission and let you know a representative will contact you within a day. If you want to skip the initial step of filling out the form, you can set up a call with a sales agent to begin the application process.

Easy Application and Quick Loan Approval

One of the potential perks of choosing POS Pros as your payment processor is access to up to $500,000 in working capital. The application process is simple – you can apply online using the secure mobile app – and approval is fast.

To qualify for a cash advance, your business must be operational for at least one year and your revenue must be $50,000 annually, or $4,200 per month for the past three months.

Within as little as 10 minutes after you share your information, POS Pros will evaluate your business and determine whether you qualify for a loan and how much you can borrow.

Niche Business Management and Sales Features

Whatever your business, you’ll find that POS Pros solutions for in-person and e-commerce businesses make it easy to review detailed sales, payment, and customer reporting from all-in-one dashboards.

POS systems come with software for your business type: restaurant, retail, gym/fitness center, healthcare, and more. Depending on the hardware and software you choose, you may have access to different specialized tools. For restaurants, those might include editing menus, tracking seating, and adding tips to receipts.

Standard features needed to manage your business, like booking, inventory, and employee management tools, are also present. Depending on the POS hardware you choose, you can also build customer rapport by offering gift cards and loyalty programs.

From the virtual terminal dashboard, you can easily access sales data, create digital invoices, schedule recurring payments, view customer data, and more.

Pricing Seems Fair, but Is It Accurate?

POS Pros offers three plan types: interchange-plus, tiered pricing, and cash discount. Plans are best suited to small- to mid-sized businesses (both new and established) in a range of industries: retail, property management, fitness, healthcare, and more.

Unfortunately, you won’t find plan pricing, equipment costs, or other related fees on the website. While that may be because of POS Pros’ tailored approach, the lack of pricing information is a drawback because your plan costs, fees, and equipment costs are most likely based on your business type and sales volume.

Still, when I received my quotes, they were fair and competitive. In fact, I found overall processing costs were lower when compared to other processor’s interchange-plus rates, though you’ll likely save more with a subscription-style plan like those offered by Stax and Payment Depot.

Here’s the pricing my sales rep quoted verbally. Monthly plan fees and transaction fees, especially for in-person payments (with a debit card), are substantially lower than many of its competitors. The interchange-plus and tiered pricing plans have a low monthly fee of $5.00, and interchange-plus transaction fees are as follows:

• you’ll pay 0.30% + 10¢ (in-person) per transaction in addition to the monthly fee
• for all card-not-present transactions made through the virtual terminal, you’ll pay 0.95% (online) for debit cards and 1.95% (online) for credit cards

Transaction fees are lower for tiered pricing, though you’ll probably pay more in the long run. Fees are as follows:

• for in-person payments, you’ll be charged 0.35% (in-person) when a customer uses a debit card and 1.5% (in-person) for payments made with a credit card
• rates for online and keyed-in payments made with the virtual terminal are the same as for the interchange-plus plan

POS Pros also offers a Cash Discount plan priced at $30.00 per month that allows you to offer customers who pay with cash a 4% discount upon purchase.

There are additional fees to consider. Whichever plan you choose, you’ll have to pay a monthly fee to use the virtual terminal and payment gateway. You may also be charged a monthly non-PCI compliance fee which can range from $49.95 – $85.95 per month, though like so much about POS Pros, the fee depends on the specifics of your account.

My biggest problem was that my sales rep only shared pricing verbally – he put nothing in writing. Even when I asked for an email confirmation, I didn’t get a response.

When I looked into complaints on the Better Business Bureau website, most centered around ambiguous sales information. Some merchants claimed POS Pros continued to bill them after they canceled their contracts or charged early termination fees, so carefully review your contract before signing it.

Cash Discount

0% + 0.00¢ / transaction

Monthly Fee:$30.00

No Hardware Fees

Software Fees:Monthly for virtual terminal and payment gateway varies depending on merchant account

Payout Time:1 day

Accepted Payment Methods: Credit/Debit Cards

Get Started

Interchange Plus POS Plan

0.30% + 10¢ (in-person) / transaction

1.95% (online) / transaction

Monthly Fee:$5.00

No Hardware Fees

Software Fees:Monthly for virtual terminal and payment gateway varies depending on merchant account

Payout Time:1 day

Accepted Payment Methods: Credit/Debit Cards

Get Started

Tiered Pricing

1.5% (in-person) / transaction

1.95% (online) / transaction

Monthly Fee:$5.00

No Hardware Fees

Software Fees:Monthly for virtual terminal and payment gateway varies depending on merchant account

Payout Time:1 day

Accepted Payment Methods: Credit/Debit Cards

Get Started

Strong Fraud Protection and Security Features

POS Pros, like its parent company Paysafe, offers impressive security and fraud prevention features to ensure your money and your customers’ data remain safe.

All POS Pros terminals, systems, and mobile card readers are equipped to handle the most technologically advanced and reliable payment methods, including more secure EMV chip, tap-to-pay, and contactless mobile payment methods.

In-person and online payments are securely transmitted and stored using end-to-end encryption and tokenization.

PCI Compliance & More

POS Pros is a Level 1 PCI Compliant payment processor, which is the highest level of PCI compliance available. POS Pros is also CCPA, HIPAA, and GDPR compliant. Whatever your business type, you can be confident that your customer’s credit/debit card and bank data will be secure.

Once you sign up with POS Pros, you’ll have three months to become PCI compliant. If you fail to submit your PCI self-assessment questionnaire within three months, POS Pros will charge you a monthly non-compliance fee.

Additional Security Features

POS Pros also offers many fraud protection and security tools through its virtual terminal and payment gateway to keep your funds safe and protect your customers. These include real-time fraud monitoring, address verification, device/browser detection, and card verification code (CVC).

In order to steer clear of chargeback fees, utilize advanced fraud detection filters and tools to recognize, handle, and thwart dubious transactions. For instance, within your Authorize.net dashboard, access settings that permit the obstruction of excessive transactions originating from the same IP address, or from IP addresses with a history of involvement in fraudulent activities.

Point-of-sale terminals and systems that POS Pros recommends for healthcare practitioners, like those from Clover and Revel, are also HIPPA-compliant.

Sales-Focused Phone Support and Unresponsive Email Support

Support is a weak spot for POS Pros. To start, there’s no live chat support. You can contact customer support by phone or email from Monday – Friday during business hours (6:00 AM – 9:00 PM CT). Based on my experience, while you can contact customer support by email, you likely won’t get a response. I never did.

Your only option is to call one of the support phone numbers on the website. When you do, you’ll be connected with a sales agent after a short wait. I found my POS specialist helpful but not entirely forthcoming – I had to tease out details to get a complete picture of costs.

I was troubled by the fact that my sales agent never followed up with an email confirmation detailing the plan’s pricing, features, and fees.

I also found it difficult to pin down PCI non-compliance and other fees you’ll have to pay because they vary so widely depending on your sales rep and the specifics of your merchant account. This can affect your bottom line and make it especially difficult for small or new businesses to accurately estimate their costs.

Payment processors typically have both sales reps and dedicated customer support staff available to discuss their products, but POS Pros only offers 24/7 support and technical help desk once you sign up for a merchant account or purchase one of its POS solutions.

POS Pros also doesn’t offer a blog, knowledge base, video tutorial, help center, or even an FAQ.