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Interview with Michele Pomposo, Co-Founder of Tiledesk: Revolutionizing Chatbot Development and Conversational Apps

Interview with Michele Pomposo, Co-Founder of Tiledesk: Revolutionizing Chatbot Development and Conversational Apps

Bethenny Carl
In this exclusive interview, we sit down with Michele Pomposo, the Co-Founder of Tiledesk, a pioneering community for chatbot developers and conversation designers. Michele shares insights into the inspiration behind Tiledesk, its evolution, the unique services it offers, and the company’s mission. Discover how Tiledesk stands out in the competitive landscape and gain a glimpse into Michele’s vision for the future of the industry. Join Website Planet for an in-depth conversation with a key player at the forefront of revolutionizing chatbot development and enhancing customer interactions.

Please introduce Tiledesk to our audience.

Tiledesk is a groundbreaking community for chatbot developers, conversation, and prompt designers. It empowers users to design and implement chatbots and conversational apps using no-code technology. Our platform provides a user-friendly, drag-and-drop interface where anyone can craft dynamic conversation flows and chatbots, enabling engaging chats across all digital channels.

Dedicated to assisting businesses in reducing customer interaction costs and enhancing revenue through online sales, Tiledesk utilizes the power of Generative AI and automation. It helps businesses generate leads through proactive engagement and offers automated customer support options. As an open-source software, Tiledesk ensures the highest level of flexibility and security, making it a reliable choice for businesses aiming to enhance their customer service experience.

Describe the story behind the company: What sparked the idea, and how has it evolved so far?

The genesis of Tiledesk was sparked by the development of an open-source chat SDK for live messaging, known as Chat21. The vision was to create an open-source stack that would accelerate innovation, drive standardization, and facilitate the exchange of technical experiences among thousands of developers worldwide.

As we began developing chatbot projects for Medium and Large enterprises in Italy, using tools like Google Dialogflow, we encountered challenges. These projects proved to be lengthy, costly, and complex to manage, leading to the idea of creating a no-code chatbot builder with multiple extension points.

Over time, we continuously evolved our tool to ensure market fit and maturity. Today, Tiledesk stands as a robust conversational marketing platform, transitioning from a low-code tool to a fully no-code tool, enhancing its power and usability. Our Design Studio empowers users to design, create, and integrate bots with other tools for various purposes, including intriguing integrations with OpenAI.

What services do you offer?

At Tiledesk, we are revolutionizing the creation of chatbots and conversational applications, enabling users to construct interactive, AI-driven dialogues without coding skills. Our services primarily fall under two categories: Automated Customer Support and Boosting Engagement and Lead Generation.

With our intuitive visual builder, users can seamlessly integrate engagement rules with state-of-the-art Generative AI, bringing conversation designs to life. Tiledesk aims to elevate customer experience across various digital channels, including websites, WhatsApp, mobile apps, Facebook Messenger, and more, transforming interactions to be more engaging and efficient.

What is the mission of Tiledesk?

The mission of Tiledesk is to empower everyone to create diverse types of bots for managing customer interactions and automating routine tasks. Tiledesk provides businesses with tools to design and implement their own chatbots without the need for a separate chatbot builder. By democratizing access to advanced chatbot technology, Tiledesk strives to transform the way businesses interact with customers, making interactions more efficient, personalized, and engaging.

What separates you from other similar websites/companies?

Tiledesk distinguishes itself through a combination of unique features and principles:

Open-Source Commitment: Tiledesk has been an open-source platform from its inception, fostering transparency, collaboration, and innovation.

User-Friendly Design Studio: Our drag-and-drop platform simplifies creating chatbots, making it accessible to users without coding or technical knowledge.

Seamless Integrations: Tiledesk facilitates easy integration with other tools, including OpenAI and email automation tools, enhancing communication efficiency.

Boost Engagement: Tiledesk serves as a powerful automation tool, enabling proactive engagement and seamless human agent handoff for complex issues.

How do you envision the future of your industry?

We envision a future where everyone has the power to create automated conversational flows that not only engage customers but also convert them. As the industry evolves, we anticipate a shift towards more personalized, AI-driven interactions that anticipate customer needs, provide tailored recommendations, and facilitate seamless transactions.

In this future, chatbots will become an integral part of the customer journey, guiding users from the first point of contact through conversion and beyond. They will learn and adapt to individual customer preferences, delivering a truly personalized experience that drives customer satisfaction and business growth.

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