Whether you’ve found another website builder you prefer, or GoDaddy Website Builder just isn’t the site for you, you will need to cancel, and figuring that out can be daunting. With GoDaddy Website Builder canceling your subscription or free account is actually pretty simple, and you’ll probably get your money back, too!
I forked over a year’s worth of cash for GoDaddy’s cheapest plan to give you the most accurate step by step guide on how to fully delete your sites and their content, not just deactivate or cancel the subscription.
Follow these steps and you will avoid the most common pitfalls of cancellations. One of the biggest – and the easiest to do – is to void your refund!
First thing’s first: you’ll want to do is make sure you are able to get a refund. This might change your decision to delete, or there might be an important step or timeframe that changes the refund. Follow these steps carefully, in order, to ensure you get the refund you are eligible for.
You must request a refund before canceling your account. If you request a refund after you have canceled your account you will not be granted one. If you just cancel and do not request a refund you will not be given one. So make sure you do these steps first!
I checked with support through their handy live chat popup. They gave me the basics here, but you might need more detailed information, so be sure to read over their entire refund policy. This general rule applies, but there are some exceptions.
There are even more exceptions depending on the type of domain you’ve chosen, so if you don’t see your type listed here, check out their entire refund policy.
How to Cancel Your Website
Before you can delete your account you must first cancel all of your products, such as your websites. Follow these steps in order to delete your websites and any other products, before moving on to the Cancel Your Account section.Maybe you don’t want to cancel the whole account, maybe you just need to cancel a website, in which case these steps still apply up until the Cancel Your Account section.
Login and navigate to your account by first clicking on the dropdown arrow next to your name, then click on the Visit My Account button.
Next, click the arrow next to Account Settings to open the dropdown box. From the dropdown box, click Renewals & Billing.
This will take you to the Manage your Billing section, where you can manage and delete your products, like your websites.
Now select the sites you want to cancel. Hint: if you are deleting your account, you want to select everything here.
Select all your products by either selecting them each individually as shown in the image or by clicking the box next to “Description” which will automatically select them all. Remember, you must delete all products in order to cancel your account.
A popup will ask you if you are sure you want to delete your products.
If you’re sure, click “Delete My Product” to approve.
Another popup box will inform you that you will be sent an email. You will check a box to indicate that you understand. Then you will click Send Email.
Go to your email and open the message from GoDaddy. Simply click on the “Yes, I Want to Delete!” to complete the deletion process.
You’ll then be redirected back to the subscriptions section of your account. If you didn’t get them all, you can repeat these steps for as many subscriptions as you want to delete – which must be all of them to cancel your GoDaddy account.
How to Cancel an Account
Once you’ve decided you’re ready to cancel your account – which is different from canceling your individual sites – you’ll need to follow a few steps. Make sure you are certain that you won’t want to reactivate because that’s not an option; once you delete your account it’s gone forever. First, you must delete all your products and subscriptions as shown in the steps above. Then follow the steps below.
As much as I hate to admit it, you’ll need to interact with a real person to delete your account. The simplest ways are to either call or to use the live chat feature. I used the live chat feature so that I can show you all the steps – this was an easy choice for me as I avoid phone calls like the plague!
Now, start your chat to get connected with a representative. It only took a few minutes for me to be connected with a real person. GoDaddy’s support is second to none. Make sure you are certain you won’t want to return to GoDaddy Website Builder before you delete it because it is truly gone once you cancel it. Type into the chat that you would like to cancel your account.
Your customer support representative will ask you some questions to make sure you want to cancel your account, not just your website. They will ask for your PIN and customer number. You can find these in your account section.
The rep will send you a secure form link. Click on the Secure Form: PIN and Customer Number. This link will take you to the form where you will enter the information into secure fields, similar to entering a password.
The customer support rep will send you an email that looks like this. This part is essentially the same as the process for deleting your subscriptions and websites. Click the “Yes, I Want to Delete!” button and you’ll be redirected back to the site.
Back at the site, you will get this popup of the final confirmation that you want to delete your account.
If you are sure that you are sure, click the big red Delete product button.
Your customer support rep will ask you questions along the way, making sure you’ve completed each step, and that you understand. They’re really quite helpful.
The customer service representative will send you a link that just takes you back to your account. Under account settings, select Contact Preferences.
In Contact Preferences scroll down to the Account section.
“Account” is where you want to make changes, so click “Edit”.
Now it’ll explain what will happen and ask you to confirm that you understand you cannot undo the changes you’re making.
Yes, they really do ask you this many times if you actually want to delete your account. Click the box under “Confirm”, then click the “Close Account” button.
If you did not delete all of your products before this step you’ll get this popup.
If you get this popup you didn’t properly delete all of your products and you’ll need to go back and delete them all before you can cancel your account. Follow the steps above to delete all your products, then come back here. Once you have, your customer service representative will inform you that your account is now scheduled to be deleted. It won’t instantly disappear.
There you have it! Now you have successfully canceled your GoDaddy account!
Every Step Matters, Even This Last One
Now that you’ve followed every one of the steps and gotten every refund you are eligible for, what’s next? Well, you’ll want to build a new website with a website builder that’s a better fit for you. Since you know that GoDaddy’s website builder wasn’t right for your needs, how will you find what is right? Don’t worry, I’ve got your back, Jack! Check out our list of the best website builders in 2023 to learn what will be the best fit for the specific needs of your website.
How do I get a refund from GoDaddy Web Builder?
To get a refund for a new account you must cancel the account the same day you opened it. If it is a renewal for multiple years, you can get a refund within five days. If it is a renewal and you set your account to pay annually, you have 30 days to cancel and receive a refund. Be sure to read the Refund section and follow the steps to see if you are eligible for a refund. If you are not able to get a refund, check out our coupon page to help offset the cost.
Is GoDaddy Website Builder the best option for me?
GoDaddy is a great option for folks who want an easy-to-build, and easy-to-use website builder. With their professional design and unique style, there’s something for everyone. Be sure to upgrade to the e-commerce plan if you will be selling anything on your site. Want more info about GoDaddy Website Builder? Read our expert review. You can also check out our list of the top website builders in 2023 to find the best option for you.
Is it Different to cancel a paid vs a free account?
Yes! If you are canceling a paid subscription you must follow the steps I laid out in their exact order and be within a certain timeframe to get a refund. If you are canceling a free subscription, you can skip the entire “Refund” section of steps. The process is otherwise identical.
Can I get my GoDaddy Web Builder account back again?
You cannot get your content or account back once you’ve deleted it. Be certain that you will not want to access it again before you delete it. You can, however, always set up a new account if you decide to go back to GoDaddy.
Anna is a freelance writer, editor, and fantasy novel enthusiast. She self-identifies as a nerd. In the few moments when she’s not writing she enjoys long sits on the couch, poetry, impassioned political discussion with her children, and acting like she’s not scared of ghost stories.