Reviews and expert opinion Vodien

Mark Holden
Mark Holden
Web Hosting Expert

Vodien is a comprehensive web hosting service that offers any feature you need. However, there is little here for beginning webmasters who only need basic functionality and don’t want to pay for more advanced features they won’t use.

Overview

Vodien is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.

Vodien-overview

Vodien is a Singapore-based web hosting company founded in 2002 that provides IT services to businesses of any size. Their client base is international but centered in the Asia-Pacific region. Vodien offers almost every type of web hosting feature you can think of, allowing them to support more than 210,000 users and 35,000 companies.

Features and Ease of Use

Vodien-features

Vodien’s feature list is very comprehensive, but with limited ability to scale functionality down and only pay for the basics. Webmasters hosting a single website with low to moderate monthly traffic will find Vodien’s packages somewhat excessive.

For example, their entry-level webValue plan comes with 5GB of disk space, ten email accounts, up to five hosted websites, unlimited data transfer, and 99.9% network and hardware SLA times. In addition, their smallest WordPress hosting plan supports just one website, but also 100,000 monthly visits. All of this is more than most beginning webmasters need. There are also no website builder and CMS options besides WordPress themes, so if you want to use something other than WordPress, you’ll need the expertise and resources to do it.

On the positive side, Vodien’s value-added features let webmasters purchase specific tools for their requirements:

  • WordPress-specific building packages that include website transfers, automatic core updates, one-click staging environments, and GIT pre-installation
  • Visual web hosting control panel with a simple file manager, email account management, and one-click application installers
  • One-click installations of popular e-commerce options Shopify and Magento, as well as CMSes like WordPress and Joomla
  • Vodien’s proprietary email spamGuard
  • Enhanced website security with Vodien’s proprietary webGuard, offering protection against SQL injections, advanced log analysis, Google browser security compliance, and more
  • Email hosting that includes features like encryption, malware/virus protection, and Vodien’s Cloud Assurance backup

Pricing and Support

Vodien-support

All this Vodien functionality definitely comes at a cost. Even their lowest-end web hosting plans are at least twice as expensive as competitors, and sometimes more. But again, if you need the functionality you can get it even at the entry level.

The least expensive WordPress hosting package includes just a single website, but also comes with “one-click” website migration, automatic backup/restore abilities, and enhanced caching technology to help webpage loading times.

In comparison, Vodien’s general web hosting packages do not come with free domain registration, but are still cheaper on a per-month and per-website basis than the WordPress version and come with better functionality. For instance, the highest-tier webElite package comes with significantly higher limits including 80GB disk space, 60 email addresses, and 30 websites that can be viable for larger organizations. What’s very frustrating, however, is that none of these web hosting packages include SSL certificates, which you must purchase separately.

There are specific “Business Hosting” plans that include similar limits on functionality, but also come with a variety of value-added services like dedicated IP, spamGuard, and SSL certificate’s built in. However, these additional features can be purchased separately, so the optimal cost/benefit configuration is not obvious. Vodien has no free plans, but they do have a 30-day money back guarantee.

Support options are also good, but not great. There is 24/7 phone support via a Singaporean landline, but not live chat. Email responses usually come within 24 hours with detailed answers to questions. A very detailed knowledge base helps answer most questions without assistance.

How much does Vodien cost?
Vodien offers plans from $7 to $175. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Vodien plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Vodien can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Vodien here.
How good is Vodien’s customer support?
Vodien is not ranked as one of our top web hosts. But that can also be a result of Vodien being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.6

User reviews

Based on 15 reviews in 1 languages
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anonymus
Australia

Absolutely terrible customer service. They botched up the migration from Quadra in so many ways I lost count. They never return calls or answer any questions in emails. They are focussed only on billing and making money- BEWARE- THESE GUYS ARE INCOMPTETENT and IMPERSONAL

April 02, 2020
Ewen Hill
Australia
1.0
Do not go near these if you want decent uptime

Since being migrated from Quadra, it has been an entirely disappointing experience. No support, just bad bots and no care given. Please avoid these at all costs due to the lack of support or interest in rectifying problems. I had total and utter confidence in Quadra and have already decided to move after a month.

March 18, 2020
anonymus
Australia
1.0
Software broken, service terrible, won't let you leave! Buyer BEWARE!!!!

I was transferred by hostingaustralia.com.au when they merged. Since them by site has been down, they have lost domains I own, the cpanel is broken and the customer service is an absolute joke. I have had to threaten with the department of fair trading twice, just to get them to do what they are supposed to!

March 08, 2020
Tony K
Australia
1.0
Absolute Scum Bags

Horrible recent experience where our domain was deleted from our profile with no warning. Customer support is nonexistent and said we must have deleted our own domain. Completely up to date with our payments and won't offer a refund. Stay away at all costs!

March 04, 2020
Warren
Australia
1.0
Absolute liars and deplorable experience overall.

Purchased domain names via www.domainregistration.com.au thinking they'd be a reputable business. Upon the initial submission request, I misunderstood the overall cost, thinking this would all be confirmed in the verification call. A day later I received a call from someone wanting to confirm credit card details and whether or not to proceed. I explained to the rep that I didn't clearly understand the total cost because no written confirmation was received on my end. Even after I mentioned what I thought was the total price the verification officer didn't correct me or tell me otherwise, so naturally, I proceeded. The next day I checked my account and almost $1400 was taken, far exceeding my initial assumption of $139.70. Straight away I contacted them disputing the charge and this went on for 3 weeks. After all the continuous battles and mucking around they promised me an alternative (out of many) the opportunity to cancel the order and refund me the money. After a painful negotiation after negotiation in order to save my domain names, I gave in asking them to proceed with the refund. A few hours later I received an email from someone completely different saying, in the end, they're not going to proceed with the refund. This happened twice!! If only they saved me all the time and hassle by not setting an expectation that I'd get my money back.... tossers!

March 02, 2020
anonymus
Australia
1.0
Very unhelpful. Dont even speak Australian English

Nothing. They cant understand you. You may be speaking to robots not humans. Cant explain how to log in to your account if you don't have a pin number. No help. Very frustrating. I wouldn't recommend them. I didn't even sign up with them but was passed to them by Hosting Australia.

November 25, 2019
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Comparison

How does Vodien match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
Vodien Compare 4.6 Compare
Bluehost Compare 2.5 Compare

Bottom line on Vodien

Vodien is a comprehensive web hosting solution for medium to large-scale businesses and organizations. Individuals and small business owners will most likely find their functionality unnecessary for the additional cost.

Vodien might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Specialized WordPress hosting available
  • Business hosting packages with built-in security features
  • Comprehensive list of value-added features at extra cost
  • 24/7 phone support

Cons

  • More features than many beginning webmasters need
  • No SSL certificates
Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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