Vodien is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.
Vodien is a Singapore-based web hosting company founded in 2002 that provides IT services to businesses of any size. Their client base is international but centered in the Asia-Pacific region. Vodien offers almost every type of web hosting feature you can think of, allowing them to support more than 210,000 users and 35,000 companies.
Features and Ease of Use
Vodien’s feature list is very comprehensive, but with limited ability to scale functionality down and only pay for the basics. Webmasters hosting a single website with low to moderate monthly traffic will find Vodien’s packages somewhat excessive.
For example, their entry-level webValue plan comes with 5GB of disk space, ten email accounts, up to five hosted websites, unlimited data transfer, and 99.9% network and hardware SLA times. In addition, their smallest WordPress hosting plan supports just one website, but also 100,000 monthly visits. All of this is more than most beginning webmasters need. There are also no website builder and CMS options besides WordPress themes, so if you want to use something other than WordPress, you’ll need the expertise and resources to do it.
On the positive side, Vodien’s value-added features let webmasters purchase specific tools for their requirements:
- WordPress-specific building packages that include website transfers, automatic core updates, one-click staging environments, and GIT pre-installation
- Visual web hosting control panel with a simple file manager, email account management, and one-click application installers
- One-click installations of popular e-commerce options Shopify and Magento, as well as CMSes like WordPress and Joomla
- Vodien’s proprietary email spamGuard
- Enhanced website security with Vodien’s proprietary webGuard, offering protection against SQL injections, advanced log analysis, Google browser security compliance, and more
- Email hosting that includes features like encryption, malware/virus protection, and Vodien’s Cloud Assurance backup
Pricing and Support
All this Vodien functionality definitely comes at a cost. Even their lowest-end web hosting plans are at least twice as expensive as competitors, and sometimes more. But again, if you need the functionality you can get it even at the entry level.
The least expensive WordPress hosting package includes just a single website, but also comes with “one-click” website migration, automatic backup/restore abilities, and enhanced caching technology to help webpage loading times.
In comparison, Vodien’s general web hosting packages do not come with free domain registration, but are still cheaper on a per-month and per-website basis than the WordPress version and come with better functionality. For instance, the highest-tier webElite package comes with significantly higher limits including 80GB disk space, 60 email addresses, and 30 websites that can be viable for larger organizations. What’s very frustrating, however, is that none of these web hosting packages include SSL certificates, which you must purchase separately.
There are specific “Business Hosting” plans that include similar limits on functionality, but also come with a variety of value-added services like dedicated IP, spamGuard, and SSL certificate’s built in. However, these additional features can be purchased separately, so the optimal cost/benefit configuration is not obvious. Vodien has no free plans, but they do have a 30-day money back guarantee.
Support options are also good, but not great. There is 24/7 phone support via a Singaporean landline, but not live chat. Email responses usually come within 24 hours with detailed answers to questions. A very detailed knowledge base helps answer most questions without assistance.
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Beware! Very poor customer service, pricing too high
This website for some reason was able to connect to what I was browsing in ASIC, before I knew I was charged for creation of a domain name for $139 when you can get the same service from other providers in Australia for 90% lower than what they’re charging. And when I requested for a refund, they initially offered a members credit and full refund? Then when I refused, they said cannot refund? I will definitely raise this with ACCC!
Alex from Sunflower Children's Foundation
I know that happy and satisfied people seldom write reviews. It's the reason why most of reviews are negative. We are hosting our web site with Vodien and I have no issues with customer support over the phone or email - fast responds, professional help. We are happy with them.
Awful, stay away from this mob
Made the mistake of giving them my credit card details and they charged it four times by mistake with services from other domains, charged my for SSL certificate three times and never installed the update, my website was down for a whole week and I lost all the online sales. Still chasing them to get a refund on those fraudulent charges and it is impossible to get any support on their chat, email or phone. Stay away!
Awful, low quality hosting. Down quite often and support technicians do not respond. Hundreds of my websites are hosted with Vodien after they took over another company and migrated the accounts. Complete waste of time dealing with them. Almost any other hosting company would be better.
Much preferred Domain Registration Services
Vodien took over from Domain Registration Services and after 12 months I have had enough. I cannot access my website via their entry portal because they have not be able to integrate DRS hosting onto their system. It is the same situation with domain name. There were ongoing issues with security and certificate issues with emails being rejected, now I am in the situation that the only way I can send emails and have those emails save into a sent file is to run Outlook in safe mode. Microsoft has told me the problem is with Vodien's setup. No surprise there.
Vodien is terrible!
Since Domain Registration Services changed to Vodien my email account has not worked...been trying to resolve this for almost a week without success. Very difficult to get to actually speak to someone, if you leave a message as they request and say they will call you back - don’t be fooled like me, they NEVER EVER return your phone calls... The two girls in tech support that I have actually managed to speak with have been totally disinterested, one told me to upgrade to a premium plan and then she could help me...what the? Never had issues previously to them changing to Vodien, I have had this account for 3 years. Time to move on and find a company that values its customer not just the $$$ VERY DISAPPOINTING