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Reviews and expert opinionVodien

Overview

To compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.


Vodien-overview

Vodien is a Singapore-based web hosting company founded in 2002 that provides IT services to businesses of any size. Their client base is international but centered in the Asia-Pacific region. Vodien offers almost every type of web hosting feature you can think of, allowing them to support more than 210,000 users and 35,000 companies.

Features and Ease of Use

Vodien-features

Vodien’s feature list is very comprehensive, but with limited ability to scale functionality down and only pay for the basics. Webmasters hosting a single website with low to moderate monthly traffic will find Vodien’s packages somewhat excessive.

For example, their entry-level webValue plan comes with 5GB of disk space, ten email accounts, up to five hosted websites, unlimited data transfer, and 99.9% network and hardware SLA times. In addition, their smallest WordPress hosting plan supports just one website, but also 100,000 monthly visits. All of this is more than most beginning webmasters need. There are also no website builder and CMS options besides WordPress themes, so if you want to use something other than WordPress, you’ll need the expertise and resources to do it.

On the positive side, Vodien’s value-added features let webmasters purchase specific tools for their requirements:

  • WordPress-specific building packages that include website transfers, automatic core updates, one-click staging environments, and GIT pre-installation
  • Visual web hosting control panel with a simple file manager, email account management, and one-click application installers
  • One-click installations of popular e-commerce options Shopify and Magento, as well as CMSes like WordPress and Joomla
  • Vodien’s proprietary email spamGuard
  • Enhanced website security with Vodien’s proprietary webGuard, offering protection against SQL injections, advanced log analysis, Google browser security compliance, and more
  • Email hosting that includes features like encryption, malware/virus protection, and Vodien’s Cloud Assurance backup

Pricing and Support

Vodien-support

All this Vodien functionality definitely comes at a cost. Even their lowest-end web hosting plans are at least twice as expensive as competitors, and sometimes more. But again, if you need the functionality you can get it even at the entry level.

The least expensive WordPress hosting package includes just a single website, but also comes with “one-click” website migration, automatic backup/restore abilities, and enhanced caching technology to help webpage loading times.

In comparison, Vodien’s general web hosting packages do not come with free domain registration, but are still cheaper on a per-month and per-website basis than the WordPress version and come with better functionality. For instance, the highest-tier webElite package comes with significantly higher limits including 80GB disk space, 60 email addresses, and 30 websites that can be viable for larger organizations. What’s very frustrating, however, is that none of these web hosting packages include SSL certificates, which you must purchase separately.

There are specific “Business Hosting” plans that include similar limits on functionality, but also come with a variety of value-added services like dedicated IP, spamGuard, and SSL certificate’s built in. However, these additional features can be purchased separately, so the optimal cost/benefit configuration is not obvious. Vodien has no free plans, but they do have a 30-day money back guarantee.

Support options are also good, but not great. There is 24/7 phone support via a Singaporean landline, but not live chat. Email responses usually come within 24 hours with detailed answers to questions. A very detailed knowledge base helps answer most questions without assistance.

How much does Vodien cost?
Vodien offers plans from $7 to $175. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Vodien plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Vodien can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Vodien here.
How good is Vodien’s customer support?
Vodien is not ranked as one of our top web hosts. But that can also be a result of Vodien being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.6

User reviews

Based on 37 reviews in 1 languages
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Ian Ridgwell
Australia
March 26, 2021
I have never been attacked by support staff before

Usually, I'm very forgiving of frustrated support staff, their job sucks, but the words 'how is it our problem if' are a red flag. I'll be spending my time finding a new service provider rather than trying to resolve these issues from Vodiens recent takeover of my former host.

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Lauren Vaughan
Australia
March 15, 2021
Pathetic Service - STAY AWAY

Pathetic service, Vodien brought the company we were hosting our domain through. We never received a renewal notice for our website. After finding through a google search Vodien brought out the old company I contacted them multiple times with been told they didn't have our domain. Eventually, they admitted they had I and needed the developers to work on this and migrate to their new system. This process took 2 weeks, to the point where our domain was sold to another company. I harassed this company daily, up to 3 times a day to sort and was only ever promised callbacks that never happened. Anybody who was hosting with Enetica or another company will encounter the same issue and same pathetic service.

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cstan
Singapore
January 23, 2021
Vague privacy policy

The support team has been very unresponsive to the requirements of the personal data protection act. Very defensive when asked for their notification of breach timeline. As all companies in Singapore will have to update pdpa compliance sooner or later, it is one of the requirements to include the notification of a breach in privacy policies. Vodien being one of the leading data centers for webhosting should be more assuring to their customers.

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Peter D. M.
Australia
August 11, 2020
Voiden bought Quadra Hosting, worst move ever!

Voiden bought out Quadra Hosting, and when migrating brought over a domain not belonging to me, claimed it was my main domain (it not mine and was expired), asked me to pay for the expired domain before they would restore services. When I asked them to fix it, the support team thought it was funny to muck me around for several days writing stupid comments back and forth, doing nothing, while I had no services. I ended up taking all my business elsewhere. Absolutely disgusted. Worst hosting company ever.

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anonymus
Australia
August 08, 2020
Absolute disaster

Unbelievably bad - was with Quadra - they migrated my site - went down for 48 hours - now cant access any emails - will be seeking legal action as they cant seem to fix or respond adequately - just keep going round in circles with them saying its fixed - but clearly not. Avoid, avoid, avoid!

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Richard Watkins
Australia
July 11, 2020
Zero stars

About 1 July 2020 I found that my web site statistics were strange with no traffic on several days even though I knew there had been traffic. I got in touch with Vodien support and, over a number of days they fixed most of the problem. Rather belatedly, on 7 July I also discovered that there had been no downloads of a particular file, and using an FTP program I discovered why: there were no files after late 2019! I presume Vodien had somehow replaced my site with a very old backup, which would also explain the strange statistics. (Perhaps they used archive.org?) I notified Vodien of their blunder, but I have never received a reply. I uploaded the correct files and started the process of moving to another hosting company immediately; the switch was completed on July 10. On 11 July I asked Vodien for a refund of the unused portion of my payment to them (3 years hosting) and the same day I got the following: “we can only offer a Member Credit to your account. Member Credit is an e-money that is shown on your Vodien account. You can use this for product and domain renewals.” Which, of course, is impossible. So Vodien is not only incompetent but also unethical.

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Comparison

How does Vodien match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
VodienCompare4.6Compare
BluehostCompare2.5Compare

Bottom line on Vodien

Vodien is a comprehensive web hosting solution for medium to large-scale businesses and organizations. Individuals and small business owners will most likely find their functionality unnecessary for the additional cost.

Vodien might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Specialized WordPress hosting available
  • Business hosting packages with built-in security features
  • Comprehensive list of value-added features at extra cost
  • 24/7 phone support

Cons

  • More features than many beginning webmasters need
  • No SSL certificates

Vodien Alternatives

Hostinger
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Cheapest prices in the market for long-term plans
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Nexcess
4.8
Best managed hosting for multiple platforms, from WordPress to Magento
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InterServer
4.8
The best choice for flexible hosting on a month-to-month basis
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Kinsta
4.7
Fastest, most consistent speeds in our testing
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