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Reviews and expert opinion Niagahoster

Sandra Tanoto Sandra Tanoto Web Hosting Expert

Established in 2014, Niagahoster in Indonesia has rapidly risen through the ranks in just a few short years. They’re now amongst the top three hosting providers in the country with over 30,000 registered users on their network.

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Overview

Niagahoster was established in 2014 in Jakarta, Indonesia.  This web hosting company is now one of the top three hosting providers in the country with over 30,000 registered users on their network. Niagahoster primarily serves an Indonesian customer base.

Features and Ease of Use

Niagahoster’s ability to offer superior hosting performance stems from their Tier 4 Green Data Center, owned by DCI Indonesia. Boasting an average network uptime of up to 99.999%, this data center is located in Jakarta and is built with state-of-the-art RAID 10 disk arrays, SuperMicro servers with multi-core processors and SSDs, and a network speed of 1Gbps. After a DDoS attack on their servers a few years ago, they ramped up their protection with extra security systems and BitNinja Smart Server Security, so you can rest assured that your data will be safe.

All hosting packages come with unlimited bandwidth and an SSL certificate. You get a one-click installer with over 320 applications including WordPress, Joomla!, OpenCart, PrestaShop, Moodle, and Magento. But what stood out to me was that even with their lowest-tier shared hosting plan, they offer their customers access to an easy-to-use website builder and boast an average uptime of 99.98%.

Their shared hosting packages include the following:

  • 500MB storage
  • MySQL databases
  • Support for multiple versions of PHP, CGI, and Perl
  • One email account
  • Attracta SEO tools
  • The latest version of cPanel
  • Weekly automatic backups

Note that this basic package doesn’t include a free domain, nor does it include a dedicated IP address and private nameserver. If you’d like a free domain for the lifetime of your hosting plan, you’ll have to opt for their Student plan or better.

Niagahoster1

Niagahoster also offers Cloud VPS hosting plans, which provide scalability for businesses. These employ Cloudflare’s CDN along with the Nginx Web Server, which accelerates server performance and ensures optimal loading times for your visitors. The Cloud VPS packages include Softaculous’s Webuzo control panel for easy account management: with this, you have full root access and can scale your resources up and down any time you need to.

Pricing and Support

Niagahoster guarantees the lowest prices in town. If you can show them proof that an Indonesian hosting provider offers lower prices than they do, they’ll cut their prices accordingly and offer you a better deal.

Niagahoster doesn’t have any free trials or plans, but they do have a 30-day money back guarantee. If you’re unsatisfied with the service at any time within the first 30 days, they’ll refund your payment in full. This policy applies even to their Cloud VPS packages, which, by the way, is a rare offering in the industry.

Where they really shine is in their customer support. In the short time that they’ve been in business, they seem to have taken all the customer feedback to heart and are continually improving their service standards. For instance, they used to average a one to two-hour response time for support tickets, and they now average a seven-minute response time. When I accessed their live chat, I was connected to a representative within two minutes. Since most Indonesian hosts falter in this area of customer support, this may explain why Niagahoster has quickly gained so much traction in their local market.

4.5

Pricing

Comparison

How does Niagahoster match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
NiagahosterCompare4.5Compare
BluehostCompare2.5Compare

Niagahoster REVIEW: BOTTOM LINE

With industry-leading customer service standards and superior server performance, it’s no wonder Niagahoster is quickly becoming the most popular choice of web host for Indonesians.

Pros

  • Average uptime of 99.98% for shared hosting
  • Free lifetime domain for Student packages and above
  • 30-day money back guarantee on all plans
  • Website builder available

Cons

  • Website and support only in Bahasa Indonesian
  • Server locations limited to Jakarta

FAQ

Which is the best web hosting provider for Indonesia?If you’re looking for local web hosting, Niagahoster is arguably the best Indonesia-based provider. It gives you a solid set of features and excellent reliability at competitively-low prices. But if you’re looking for the best combination of value and performance overall, Hostinger tops our list of the best web hosting services for 2022.What’s the difference between shared hosting and cloud hosting? Cloud hosting costs more than shared hosting. But whereas shared hosting requires that you share a server and finite resources with other customers, cloud hosting employs a network of servers to provide better scalability and reliability, especially during traffic surges. Niagahoster offers shared and cloud VPS hosting. You can find the latest discounts on its plans on our coupons page.Do I need hosting especially for WordPress?You can run a WordPress site with any hosting plan that supports it, but if you want to achieve maximum performance, it’s best to choose WordPress-specific hosting. A good-quality WordPress plan should offer you features and optimizations designed specifically for WordPress websites. Niagahoster’s WordPress hosting plans will give you solid value, but this provider didn’t make our list of 2022’s top WordPress hosts.Does Niagahoster have cPanel?All of Niagahoster’s shared hosting plans include the latest version of cPanel, but its cloud VPS plans use the Webuzo control panel. In any case, you’ll need some knowledge of system administration in order to configure and maintain a VPS.

Sandra Tanoto Sandra Tanoto
Sandra is a writer and editor based in Singapore. Sandra keenly understands the need for businesses to remain on the cutting edge with the latest technologies and enjoys researching and the newest developments in tech.
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Was a poor overall experience

We got two hosting plans because of customers' needs. 2 days before the product launch, our servers go down and their own website seems to have issues accessing it too. when we finally got to their status page, it reported green across the board, which was clearly a lie, because their rep admitted that their servers were facing technical issues. This went on for 2 days before it was resolved. On product launch day, we have a small set of users testing the site, and their servers immediately reported max CPU usage. Their servers don't seem to run optimally. we bought a higher plan on the spot and instantly everything was better for our users. Because of this, our customers did not feel that Niagahoster was a trustworthy partner and requested that we go with another vendor. After the migration to the new vendor was complete, I proceeded to request for a refund, to which the marketing team told me that because we were outside of the moneyback guarantee time window, we were not able to get any refund, not for the main package or the upgrade fee. I unfortunately am unable to recommend this platform for anyone doing serious commercial work that needs serious uptime and good support, because this platform has neither.

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Samuel Chua, Malaysia
September 01, 2020
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