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Reviews and expert opinion Niagahoster

Sandra Tanoto
Sandra Tanoto
Web Hosting Expert

Established in 2014, Niagahoster in Indonesia has rapidly risen through the ranks in just a few short years. They’re now amongst the top three hosting providers in the country with over 30,000 registered users on their network.

Overview

Niagahoster was established in 2014 in Jakarta, Indonesia.  This web hosting company is now one of the top three hosting providers in the country with over 30,000 registered users on their network. Niagahoster primarily serves an Indonesian customer base.

Features and Ease of Use

Niagahoster’s ability to offer superior hosting performance stems from their Tier 4 Green Data Center, owned by DCI Indonesia. Boasting an average network uptime of up to 99.999%, this data center is located in Jakarta and is built with state-of-the-art RAID 10 disk arrays, SuperMicro servers with multi-core processors and SSDs, and a network speed of 1Gbps. After a DDoS attack on their servers a few years ago, they ramped up their protection with extra security systems and BitNinja Smart Server Security, so you can rest assured that your data will be safe.

All hosting packages come with unlimited bandwidth and an SSL certificate. You get a one-click installer with over 320 applications including WordPress, Joomla!, OpenCart, PrestaShop, Moodle, and Magento. But what stood out to me was that even with their lowest-tier shared hosting plan, they offer their customers access to an easy-to-use website builder and boast an average uptime of 99.98%.

Their shared hosting packages include the following:

  • 500MB storage
  • MySQL databases
  • Support for multiple versions of PHP, CGI, and Perl
  • One email account
  • Attracta SEO tools
  • The latest version of cPanel
  • Weekly automatic backups

Note that this basic package doesn’t include a free domain, nor does it include a dedicated IP address and private nameserver. If you’d like a free domain for the lifetime of your hosting plan, you’ll have to opt for their Student plan or better.

Niagahoster

Niagahoster also offers Cloud VPS hosting plans, which provide scalability for businesses. These employ Cloudflare’s CDN along with the Nginx Web Server, which accelerates server performance and ensures optimal loading times for your visitors. The Cloud VPS packages include Softaculous’s Webuzo control panel for easy account management: with this, you have full root access and can scale your resources up and down any time you need to.

Pricing and Support

Niagahoster guarantees the lowest prices in town. If you can show them proof that an Indonesian hosting provider offers lower prices than they do, they’ll cut their prices accordingly and offer you a better deal.

Niagahoster doesn’t have any free trials or plans, but they do have a 30-day money back guarantee. If you’re unsatisfied with the service at any time within the first 30 days, they’ll refund your payment in full. This policy applies even to their Cloud VPS packages, which, by the way, is a rare offering in the industry.

Where they really shine is in their customer support. In the short time that they’ve been in business, they seem to have taken all the customer feedback to heart and are continually improving their service standards. For instance, they used to average a one to two-hour response time for support tickets, and they now average a seven-minute response time. When I accessed their live chat, I was connected to a representative within two minutes. Since most Indonesian hosts falter in this area of customer support, this may explain why Niagahoster has quickly gained so much traction in their local market.

How much does Niagahoster cost?
Niagahoster offers multiple plans priced highest to lowest. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Niagahoster plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Niagahoster can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Niagahoster here.
How good is Niagahoster’s customer support?
Niagahoster is not ranked as one of our top web hosts. But that can also be a result of Niagahoster being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.5

Comparison

How does Niagahoster match up to the competition?

Jump.BGCompare 4.9 Compare
HostingerCompare 4.9 Compare
NiagahosterCompare 4.5 Compare
BluehostCompare 2.5 Compare

User reviews

Based on 1 reviews in 1 languages
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1.0
Samuel Chua
Malaysia
September 01, 2020
Was a poor overall experience

We got two hosting plans because of customers' needs. 2 days before the product launch, our servers go down and their own website seems to have issues accessing it too. when we finally got to their status page, it reported green across the board, which was clearly a lie, because their rep admitted that their servers were facing technical issues. This went on for 2 days before it was resolved. On product launch day, we have a small set of users testing the site, and their servers immediately reported max CPU usage. Their servers don't seem to run optimally. we bought a higher plan on the spot and instantly everything was better for our users.Because of this, our customers did not feel that Niagahoster was a trustworthy partner and requested that we go with another vendor.After the migration to the new vendor was complete, I proceeded to request for a refund, to which the marketing team told me that because we were outside of the moneyback guarantee time window, we were not able to get any refund, not for the main package or the upgrade fee. I unfortunately am unable to recommend this platform for anyone doing serious commercial work that needs serious uptime and good support, because this platform has neither.

Bottom line on Niagahoster

With industry-leading customer service standards and superior server performance, it’s no wonder Niagahoster is quickly becoming the most popular choice of web host for Indonesians.

Pros

  • Average uptime of 99.98% for shared hosting
  • Free lifetime domain for Student packages and above
  • 30-day money back guarantee on all plans
  • Website builder available

Cons

  • Website and support only in Bahasa Indonesian
  • Server locations limited to Jakarta
Sandra Tanoto
Sandra Tanoto
Sandra est écrivaine et éditrice. Basée à Singapour, Sandra comprend tout à fait que les entreprises ont besoin de suivre les technologies les plus récentes et aime la recherche et l'étude des derniers développements de la technologie.

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