Our website contains links to affiliate websites and we receive an affiliate commission for any purchase made to the affiliate website by clicking the links in our website. Learn More. Our reviews are not affected by participation in such programs.
  1. Website Planet
  2. >
  3. Blog
  4. >
  5. How to Cancel Your Account with 1&1 IONOS + Get a Refund [2022]

How to Cancel Your Account with 1&1 IONOS + Get a Refund [2022]

Mike Pawlik Mike PawlikWeb Hosting Expert
1&1 IONOS may not be perfect, but it was true to its word and gave me a full refund when I cancelled my account. The process was completely hassle-free, even though I had signed up for the cheapest plan.

On paper, 1&1 IONOS sounds like the perfect web host – low prices, excellent features, and beginner-friendly tools. However, you may have signed up and realized it doesn’t do exactly what you need it to.

Maybe you found customer support too slow, or perhaps you’d prefer a host with a more intuitive interface (like cPanel). Whatever your reason for canceling, this article takes you step-by-step through the process of cancelling your 1&1 IONOS account and getting your refund. It’s surprisingly easy.

If you’re looking to move your current website from 1&1 IONOS to another provider with low prices and strong performance, Hostinger will migrate your site for free. This service is included with any new Hostinger plan.

Quick Guide: How to Cancel 1&1 IONOS and Get a Full Refund

  1. Log in to your account on the 1&1 IONOS website.
  2. Go to your account dashboard. Scroll all the way down to the bottom of the page where you will find your name. Under that, you’ll see My Account.
  3. Click on Display. In the top left corner, you’ll see Contracts & Subscriptions. Click on the Display button underneath.
  4. Find the cogwheel icon. Next to your hosting product, click the little down arrow next to the cogwheel icon and click on Manage Contract.
  5. Click Show cancellation options. Once here, choose the 30-day money-back guarantee option.
  6. Select a reason for your cancellation. Once you choose your reason, click Next, and Next again.
  7. Click the checkbox. You must acknowledge the risks of cancellation before you proceed.
  8. Click on Cancel contract now. And you’re done!

My Experience: Here’s How I Cancelled My 1&1 IONOS Account

The first step in cancelling your 1&1 IONOS account or plan is to log in to your account, then head over to your account dashboard. When I cancelled my account, it took just a couple of minutes. The entire process was easy – but there are some things you might want to pay close attention to down below.

1&1 IONOS, my account

Click the My Account button at the bottom of the page (right under your name) to get to your account dashboard.

1&1 IONOS, contracts and subscriptions

Then, click on the Display button near the top left, in the Contracts & Subscriptions panel (underneath My Account).

1&1 IONOS, manage contract

Next, click on the down arrow right beside the cogwheel icon on the bottom right of the page. Then, click on Manage contract.

1&1 IONOS, show cancellation options

Once you’re on the Manage Contract page, you’ll see the option to change or cancel your contract. Click on Show cancellation options.

1&1 IONOS, cancel within the 30-day money-back guarantee

Assuming you’re still within the 30-day money-back guarantee timeframe, click on the Next button in that panel.

1&1 IONOS, provide cancellation reason

You will need to provide a reason for the cancellation before you can click the Next button. Select a reason and move on to the next step.

1&1 IONOS, click next

Click Next again.

1&1 IONOS, click next two

Check the box to indicate that you are are aware of all the repercussions of your contract cancellation, and then click Cancel contract now. You’re done!

3 Best 1&1 IONOS Alternatives for Shared Hosting

Is it time for a new web host? Be sure to check out our favorite 1&1 IONOS alternatives. We’ve tested all of the hosts below that have excelled in areas in which 1&1 IONOS fell short.

Hostinger

In our testing, Hostinger scored highly on performance and reliability. It’s one of the best shared hosting options on the market today, and the best thing is, it’s much less expensive overall than 1&1 IONOS.

hostinger logo alt 3

Save up to 75 % on your Hostinger plan!

Limited-time offer - Don't miss it!

7002 users used this coupon!

Nexcess

Nexcess is a good high-tier host for WordPress as it offers a managed service. If you need help optimizing your website or your WordPress installation, or need a hand with any issues that aren’t necessarily account-related, Nexcess will still help you out.

Nx 1c BLUE Logo Horizontal

Save up to 60 % on your Nexcess plan!

Limited-time offer - Don't miss it!

55 users used this coupon!

InterServer

InterServer only offers one shared hosting plan, but it’s competitively priced, and includes unlimited storage, data transfer, and email accounts. Equivalent plans from 1&1 IONOS are more expensive.

interserver logo alt 2

Get your first month of hosting for just $0.01!

Take advantage of this exclusive deal to try out InterServer.

424 users used this coupon!
Pay $0.01 for your first month of Web Hosting
Copy and paste this code at InterServer
WEBSITEPLANET
Does this offer work for you?
Shame, we'll fix that - check other coupons

It’s Very Easy to Cancel Your 1&1 IONOS Plan and Get Your Money Back

During my testing, I found it very straightforward to cancel my 1&1 IONOS plan for a refund. I didn’t have to speak with a support representative either, as I was able to do everything I needed to right from my account dashboard. The whole process only took about two to three minutes.

As long as you’re within the 30-day money-back guarantee timeframe, you will be eligible to receive a refund. After cancelling my plan, it only took one business day to see the refund appear on my credit card statement.

FAQ

Can I cancel my 1&1 IONOS subscription?Yes, you may cancel any of your 1&1 IONOS plans at any time. However, in order to receive a refund, you will have to be within the 30-day money-back guarantee window. If you’re cancelling your subscription to 1&1 IONOS because you want to try out a different host, we’ve compiled a list of the 10 best web hosts for 2022.How do you delete a website hosted with 1&1 IONOS?If you want to delete a website hosted with 1&1 IONOS, it will automatically be deleted when you cancel your hosting plan using the steps outlined above.How do I cancel my 1&1 IONOS account?In order to completely delete your hosting account and all of your data, you’ll need to send an email to 1&1 IONOS customer support using the link at the top of the website. If you’re looking to build a brand-new website, have a look at our handy guide to launching and hosting a site.How long is 1&1 IONOS’s money-back guarantee time frame?All of 1&1 IONOS’s plans come with a 30-day money-back guarantee. As long as you’re within this time frame, you’ll be able to get your money back.

Rate this Article
4.3 Voted by 15 users
You already voted! Undo
This field is required Maximal length of comment is equal 80000 chars Minimal length of comment is equal 10 chars
Any comments?
4 comments
Reply
View %s replies
View %s reply
avatar
Sam-Tee
Reply
I have successfully cancelled mine and the emails have been sent to me, but it has been a couple of business days and I haven't gotten a refund
Reply
avatar
Erickah Alleigh
Reply
they told me they were going to refund me me from rankingCoach Essential which i have no idea what this even is. And course its a sunday, so i can't get ahold of anyone at this moment. total of 120 dollars that i do NOT have and they were suppose to close this out and give me my money back. this is a joke!
Reply
avatar
archana
Reply
There is no cancellation option are there, infect no payment details are able to delete as well as auto withdraws from my card details. how can I delete my account and payment detail to that website?
Reply
avatar
anonymus
I had trouble getting the cancelation to go through (kept getting an error) so I just called customer service and they canceled right on the spot.
avatar
Liel Miron
Hi, I'm sorry to hear this. The best thing to do in this case is to contact Customer Support and have them assist you with this process. Thanks!
avatar
anonymous
Reply
well my experience with the cancellation wasn't that easy, after cancelling the 1&1 account, i received and email about the refund, but i was surprised the next day that they tried to withdraw 1.1$ from my card details, and when i wasnt able to access the site anymore with the following message :It is no longer possible to log in with these access credentials. If you have cancelled your 1&1 IONOS contract, the cancellation is now active and your 1&1 IONOS login has been deleted. and now i have no idea if they will try to withdraw additional fees from my card
Reply
avatar
Joachim
we have been shocked by an unexpected invoice! we ordered several dedicated servers and cancelled in the "30-days-money-back-garanty", BUT received invoice afterwards and they took (that's what we think) unauthorized money from our account! Their marketing nap trick: e.g. you cancel 8.4. during the month and cancellation is accepted for 8.5. (within 30 days), BUT cancellation money charges take place till 31.5. = invoice is automatically created and charges from 8.5. till 31.5. !!! In Germany and Europe by law this is fraud! In America it seems to be by law possible.
Read more reviews
Related posts
Show more related posts

We check all user comments within 48 hours to make sure they are from real people like you. We're glad you found this article useful - we would appreciate it if you let more people know about it.

Share this blog post with friends and co-workers right now:

We check all comments within 48 hours to make sure they're from real users like you. In the meantime, you can share your comment with others to let more people know what you think.

Once a month you will receive interesting, insightful tips, tricks, and advice to improve your website performance and reach your digital marketing goals!

So happy you liked it!

Share it with your friends!

692940
100
5000
8723469
Best Speed & Uptimeimage

Great Hosting for a Great Price

Plus, get a FREE domain name and email