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  5. How to Cancel Your Account with 1&1 IONOS + Get a Refund [2024]

How to Cancel Your Account with 1&1 IONOS + Get a Refund [2024]

Mike Pawlik Mike PawlikWeb Hosting Expert
1&1 IONOS may not be perfect, but it was true to its word and gave me a full refund when I cancelled my account. The process was completely hassle-free, even though I had signed up for the cheapest plan.
On paper, 1&1 IONOS sounds like the perfect web host – low prices, excellent features, and beginner-friendly tools. However, you may have signed up and realized it doesn’t do exactly what you need it to.

Maybe you found customer support too slow, or perhaps you’d prefer a host with a more intuitive interface (like cPanel). Whatever your reason for canceling, this article takes you step-by-step through the process of cancelling your 1&1 IONOS account and getting your refund. It’s surprisingly easy.

If you’re looking to move your current website from 1&1 IONOS to another provider with low prices and strong performance, Hostinger will migrate your site for free. This service is included with any new Hostinger plan.

Quick Guide: How to Cancel 1&1 IONOS and Get a Full Refund

  1. Log in to your account on the 1&1 IONOS website.
  2. Go to your account dashboard. Scroll all the way down to the bottom of the page where you will find your name. Under that, you’ll see My Account.
  3. Click on Display. In the top left corner, you’ll see Contracts & Subscriptions. Click on the Display button underneath.
  4. Find the cogwheel icon. Next to your hosting product, click the little down arrow next to the cogwheel icon and click on Manage Contract.
  5. Click Show cancellation options. Once here, choose the 30-day money-back guarantee option.
  6. Select a reason for your cancellation. Once you choose your reason, click Next, and Next again.
  7. Click the checkbox. You must acknowledge the risks of cancellation before you proceed.
  8. Click on Cancel contract now. And you’re done!

My Experience: Here’s How I Cancelled My 1&1 IONOS Account

The first step in cancelling your 1&1 IONOS account or plan is to log in to your account, then head over to your account dashboard. When I cancelled my account, it took just a couple of minutes. The entire process was easy – but there are some things you might want to pay close attention to down below.

1&1 IONOS, my account Click the My Account button at the bottom of the page (right under your name) to get to your account dashboard.

1&1 IONOS, contracts and subscriptions Then, click on the Display button near the top left, in the Contracts & Subscriptions panel (underneath My Account).

1&1 IONOS, manage contract Next, click on the down arrow right beside the cogwheel icon on the bottom right of the page. Then, click on Manage contract.

1&1 IONOS, show cancellation options Once you’re on the Manage Contract page, you’ll see the option to change or cancel your contract. Click on Show cancellation options.

1&1 IONOS, cancel within the 30-day money-back guarantee Assuming you’re still within the 30-day money-back guarantee timeframe, click on the Next button in that panel.

1&1 IONOS, provide cancellation reason You will need to provide a reason for the cancellation before you can click the Next button. Select a reason and move on to the next step.

1&1 IONOS, click next Click Next again.

1&1 IONOS, click next two Check the box to indicate that you are are aware of all the repercussions of your contract cancellation, and then click Cancel contract now. You’re done!

3 Best 1&1 IONOS Alternatives for Shared Hosting

Are you in need of a new web host? Make sure to take a look at our top alternatives to 1&1 IONOS. We’ve personally tested all the hosts listed below, and they have proven to excel in areas where 1&1 IONOS may have fallen short.


In our testing, Hostinger scored highly on performance and reliability. It’s one of the best shared hosting options on the market today, and the best thing is, it’s much less expensive overall than 1&1 IONOS.


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Nexcess is a good high-tier host for WordPress as it offers a managed service. If you need help optimizing your website or your WordPress installation, or need a hand with any issues that aren’t necessarily account-related, Nexcess will still help you out.


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InterServer only offers one shared hosting plan, but it’s competitively priced, and includes unlimited storage, data transfer, and email accounts. Equivalent plans from 1&1 IONOS are more expensive.


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It’s Very Easy to Cancel Your 1&1 IONOS Plan and Get Your Money Back

During my testing, I found it very straightforward to cancel my 1&1 IONOS plan for a refund. I didn’t have to speak with a support representative either, as I was able to do everything I needed to right from my account dashboard. The whole process only took about two to three minutes.

If you’re within the 30-day money-back guarantee period, you qualify for a refund. Upon canceling my plan, I noticed the refund on my credit card statement in just one business day.


Can I cancel my 1&1 IONOS subscription?

Yes, you may cancel any of your 1&1 IONOS plans at any time. However, in order to receive a refund, you will have to be within the 30-day money-back guarantee window. If you’re cancelling your subscription to 1&1 IONOS because you want to try out a different host, we’ve compiled a list of the 10 best web hosts for 2024.

How do you delete a website hosted with 1&1 IONOS?

If you want to delete a website hosted with 1&1 IONOS, it will automatically be deleted when you cancel your hosting plan using the steps outlined above.

How do I cancel my 1&1 IONOS account?

In order to completely delete your hosting account and all of your data, you’ll need to send an email to 1&1 IONOS customer support using the link at the top of the website. If you’re looking to build a brand-new website, have a look at our handy guide to launching and hosting a site.

How long is 1&1 IONOS’s money-back guarantee time frame?

All of 1&1 IONOS’s plans come with a 30-day money-back guarantee. As long as you’re within this time frame, you’ll be able to get your money back.

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Ionos has to be the worst hosting service, not only does my domain still show on their website, I can't cancel the contract until 7/2024 nor can I get a refund. Also, the "my account" doesn't show the gear wheel anymore.
6 Reply
I have successfully cancelled mine and the emails have been sent to me, but it has been a couple of business days and I haven't gotten a refund
6 Reply
Erickah Alleigh
1 Reply
they told me they were going to refund me me from rankingCoach Essential which i have no idea what this even is. And course its a sunday, so i can't get ahold of anyone at this moment. total of 120 dollars that i do NOT have and they were suppose to close this out and give me my money back. this is a joke!
1 Reply
There is no cancellation option are there, infect no payment details are able to delete as well as auto withdraws from my card details. how can I delete my account and payment detail to that website?
I had trouble getting the cancelation to go through (kept getting an error) so I just called customer service and they canceled right on the spot.
Liel Miron
Hi, I'm sorry to hear this. The best thing to do in this case is to contact Customer Support and have them assist you with this process. Thanks!
1 Reply
well my experience with the cancellation wasn't that easy, after cancelling the 1&1 account, i received and email about the refund, but i was surprised the next day that they tried to withdraw 1.1$ from my card details, and when i wasnt able to access the site anymore with the following message :It is no longer possible to log in with these access credentials. If you have cancelled your 1&1 IONOS contract, the cancellation is now active and your 1&1 IONOS login has been deleted. and now i have no idea if they will try to withdraw additional fees from my card
1 Reply
we have been shocked by an unexpected invoice! we ordered several dedicated servers and cancelled in the "30-days-money-back-garanty", BUT received invoice afterwards and they took (that's what we think) unauthorized money from our account! Their marketing nap trick: e.g. you cancel 8.4. during the month and cancellation is accepted for 8.5. (within 30 days), BUT cancellation money charges take place till 31.5. = invoice is automatically created and charges from 8.5. till 31.5. !!! In Germany and Europe by law this is fraud! In America it seems to be by law possible.
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