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How to Cancel Your Account with 1&1 IONOS + Get a Refund

Mark Holden Mark Holden

We noticed that ever since Hostinger reduced their prices, many users are closing their accounts with 1&1 IONOS.

1&1 IONOS is a leading hosting provider in Europe as well as the rest of the world. It has servers located in multiple data centers worldwide and staff around the globe.

On paper, it sounds like the perfect provider: cheap prices, excellent features, and beginner-friendly tools.

However, you may have signed up and realized it wasn’t as perfect as it seemed. Maybe you found customer support too slow, or perhaps you’d prefer a host with a more intuitive interface (like cPanel). Whatever your reason for canceling, this article takes you step-by-step to show you exactly how easy it is to cancel your 1&1 IONOS account.

How to Cancel Your Account with 1&1 IONOS and Get a Refund

As 1&1 IONOS has a 30-day money-back guarantee on all of its plans, you can test the platform risk-free and decide whether it’s right for you.

Plus, if you decide to cancel, you can do so directly from your dashboard without having to contact customer service. Simply log into your account and head over to Account Settings. Once on that page, you’ll see the option to cancel your account.

You can choose the cancellation option that’s applicable to you. For instance, you can simply cancel add-on services rather than the whole account, cancel the entire contract, or cancel during the 30-day money-back period. I chose the last option.


You’ll be asked to enter the reason for canceling — you can’t skip this step. But unlike other companies, this is via an impersonal online form, so you don’t have to hold back and can give your honest, unfiltered feedback.


You’ll have to confirm the cancellation on several pages, so it does take a few clicks. It’s not complex, however. Just follow the on-screen instructions until you see a notification that your cancellation request has been received.



As soon as I completed that process, I received a couple of emails confirming the cancellation. These informed me that the cancellation would take effect that same day and that I’d receive a refund in full.


As promised, my account was canceled on the same day and I received a refund in full within a couple of business days.

100% Online Cancellation

The entire cancellation process was done via the 1&1 IONOS dashboard, so I didn’t have to contact customer service at all. Since I had a rather disappointing experience with support, this was helpful.

If you’ve tried 1&1 IONOS but found that it didn’t really suit your needs, you might be interested in a more premium offering. In that case, I’d recommend reading this in-depth Liquid Web review.

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Erickah Alleigh
they told me they were going to refund me me from rankingCoach Essential which i have no idea what this even is. And course its a sunday, so i can't get ahold of anyone at this moment. total of 120 dollars that i do NOT have and they were suppose to close this out and give me my money back. this is a joke!
There is no cancellation option are there, infect no payment details are able to delete as well as auto withdraws from my card details. how can I delete my account and payment detail to that website?
I had trouble getting the cancelation to go through (kept getting an error) so I just called customer service and they canceled right on the spot.
Liel Miron
Hi, I'm sorry to hear this. The best thing to do in this case is to contact Customer Support and have them assist you with this process. Thanks!
well my experience with the cancellation wasn't that easy, after cancelling the 1&1 account, i received and email about the refund, but i was surprised the next day that they tried to withdraw 1.1$ from my card details, and when i wasnt able to access the site anymore with the following message :It is no longer possible to log in with these access credentials. If you have cancelled your 1&1 IONOS contract, the cancellation is now active and your 1&1 IONOS login has been deleted. and now i have no idea if they will try to withdraw additional fees from my card
we have been shocked by an unexpected invoice! we ordered several dedicated servers and cancelled in the "30-days-money-back-garanty", BUT received invoice afterwards and they took (that's what we think) unauthorized money from our account! Their marketing nap trick: e.g. you cancel 8.4. during the month and cancellation is accepted for 8.5. (within 30 days), BUT cancellation money charges take place till 31.5. = invoice is automatically created and charges from 8.5. till 31.5. !!! In Germany and Europe by law this is fraud! In America it seems to be by law possible.
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