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1&1 IONOS may not be perfect, but it was true to its word and gave me a full refund when I cancelled my account. The process was completely hassle-free, even though I had signed up for the cheapest plan.
On paper, 1&1 IONOS sounds like the perfect web host – low prices, excellent features, and beginner-friendly tools. However, you may have signed up and realized it doesn’t do exactly what you need it to.
Maybe you found customer support too slow, or perhaps you’d prefer a host with a more intuitive interface (like cPanel). Whatever your reason for canceling, this article takes you step-by-step through the process of cancelling your 1&1 IONOS account and getting your refund. It’s surprisingly easy.
If you’re looking to move your current website from 1&1 IONOS to another provider with low prices and strong performance, Hostinger will migrate your site for free. This service is included with any new Hostinger plan.
Quick Guide: How to Cancel 1&1 IONOS and Get a Full Refund
- Log in to your account on the 1&1 IONOS website.
- Go to your account dashboard. Scroll all the way down to the bottom of the page where you will find your name. Under that, you’ll see My Account.
- Click on Display. In the top left corner, you’ll see Contracts & Subscriptions. Click on the Display button underneath.
- Find the cogwheel icon. Next to your hosting product, click the little down arrow next to the cogwheel icon and click on Manage Contract.
- Click Show cancellation options. Once here, choose the 30-day money-back guarantee option.
- Select a reason for your cancellation. Once you choose your reason, click Next, and Next again.
- Click the checkbox. You must acknowledge the risks of cancellation before you proceed.
- Click on Cancel contract now. And you’re done!
My Experience: Here’s How I Cancelled My 1&1 IONOS Account
The first step in cancelling your 1&1 IONOS account or plan is to log in to your account, then head over to your account dashboard. When I cancelled my account, it took just a couple of minutes. The entire process was easy – but there are some things you might want to pay close attention to down below.







3 Best 1&1 IONOS Alternatives for Shared Hosting
Are you in need of a new web host? Make sure to take a look at our top alternatives to 1&1 IONOS. We’ve personally tested all the hosts listed below, and they have proven to excel in areas where 1&1 IONOS may have fallen short.Hostinger
In our testing, Hostinger scored highly on performance and reliability. It’s one of the best shared hosting options on the market today, and the best thing is, it’s much less expensive overall than 1&1 IONOS.

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InterServer
InterServer only offers one shared hosting plan, but it’s competitively priced, and includes unlimited storage, data transfer, and email accounts. Equivalent plans from 1&1 IONOS are more expensive.

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