Quick Guide: How To Cancel Zenfolio
The first thing to note is that Zenfolio only offers refunds in “extraordinary circumstances,” which are assessed on a case-by-case basis. So I wouldn’t bank on getting a refund, even if you’re only part way through your current subscription period. You also need to remember to start the cancellation process at least 2 business days before your renewal date. Bear in mind that Zenfolio’s customer service works on Pacific Time, and LiveChat is only available Monday-Thursday, so you’ll need to factor this in as well if you live outside the US.My Experience: Here’s How I Canceled My Zenfolio Account
Closing your Zenfolio account is easy, but unfortunately it’s not a quick process. There’s no button in your account settings to cancel your account, so you’ll have to contact the Zenfolio customer service team via LiveChat.
It took me 6 hours to close my account because Zenfolio’s customer service team works on Pacific Time, which is 8 hours behind me. Still, 6 hours is pretty impressive when you take the time difference into account!
Before you start this process, make sure you grab all of your website data. While Zenfolio won’t delete your account as soon as your cancellation is confirmed, it doesn’t guarantee that it can reactivate any accounts.
Step 1: Log In to Your Zenfolio Account
Go to the Zenfolio website and log in as the account owner. From your dashboard, click the speech bubble button in the bottom right of the window.Step 2: Contact Zenfolio Customer Services
In your LiveChat message, you’ll need to provide the primary email address used for your Zenfolio account and the reason why you’re canceling. This will help ensure your account cancellation is processed as quickly as possible. I got a response roughly 5 hours later asking for more information and if I’d be willing to stay if they threw in some free months. After clarifying why I wanted to cancel my account and turning down the offer, I received another email half an hour later confirming that my account would be closed at the end of the current subscription period. And that’s it! Once you’ve received an email confirming your account is closed (or, in my case, would be closed at the end of my subscription period), you’re good to go.3 Best Zenfolio Alternatives for Photographers
Even though it has some useful tools and features to help you manage your photography business, Zenfolio isn’t necessarily the best e-commerce website builder for photographers.
I’ve tested a bunch of e-commerce website builders and these are the best alternatives to Zenfolio in 2024.
Wix
Wix is fantastic for photographers on a budget as it offers a generous free-forever plan. Its paid plans are packed with even more features, like 40+ fully customizable templates designed specifically for photographers. Zenfolio’s 9 semi-customizable templates can’t hold a candle to that. With tools like SMS reminders, mobile tickets, and booking analytics, Wix’s online bookings and event management platform also offers far more scheduling options than Zenfolio’s BookMe. It’s also available on all Wix business plans, whereas BookMe is a paid extra unless you’re on Zenfolio’s most expensive plan.Wix now has a 14 - day money-back guarantee!
Get a discounted annual plan without taking any risks.
Squarespace
For the most modern, professional, and customizable templates around, Squarespace should be your go-to choice. Any of Squarespace’s templates can be customized into galleries or online photography stores that help you stand out from the crowd. Squarespace also offers unlimited storage – even on its cheapest plan. Given that Zenfolio only offers unlimited storage on its enterprise-level Advanced plan, Squarespace is a no-brainer if you’ve got a ton of high-definition photos and videos you want to include in your portfolio or online store.Save up to $30.00 on your Squarespace plan today!
Plus get a free domain for one year!
SITE123
SITE123 is fantastic if you’re just starting out with your online photography store. At first, I encountered some confusion while navigating Zenfolio, but SITE123 provides guided tours through all of its features. While you may not have the same level of creative freedom as offered by builders like Wix, the trade-off for simplicity is certainly worthwhile if you’re a beginner. SITE123 also offers 24/7 live chat support, whereas Zenfolio’s live chat is limited to a 12-hour window.SITE123 now has a 14 - day money-back guarantee!
Get a discounted annual plan without taking any risks.