Web.com has lots of great features, but it isn’t a perfect fit for everyone. Did you sign up and realize that after-sales support wasn’t all that great? Or perhaps your website has now become unbearably sluggish, and you’re looking for a better-performing host.
Whatever your reason for canceling, this article will take you through the process of canceling your account and getting a refund. After that, if you’re still in the hunt for a reliable, beginner-friendly provider, you should check out Hostinger as it consistently scores very highly in our testing.
Quick Guide: How to Cancel Web.com and Get a Full Refund
- Contact support. The only way you can cancel your account and get a refund is by contacting support directly. Unfortunately, you cannot do this on your own.
- North America. If you’re in North America, call customer support at 1-800-338-1771 between 8 a.m. and 8 p.m. eastern standard time (EST).
- International. If you’re outside of North America, call customer support at +1 (904) 251-6186.
My Experience: Here’s How I Cancelled My Web.com Account
The first step to cancel your account is to call the Web.com support team directly. Based on my previous experience with customer service, I was expecting cancellation to be a breeze. Unfortunately, it wasn’t.
After spending quite a while searching for (and failing to find) a cancellation link in the dashboard, I hopped on live chat thinking that the agent would quickly sort it out for me.
I was wrong. I was told that it wasn’t possible to cancel via live chat; I’d need to either make a phone call or submit a ticket. Not a huge deal, but it seemed rather odd.
I submitted a ticket requesting a cancellation and refund in full. I was expecting this to be the end of the matter, and I figured my refund would be handled as swiftly as my payment.
However, after a few hours, I received a reply informing me that it wasn’t possible to cancel my account via ticket – I needed to call during EST business hours.
It wasn’t the fact that I needed to call that was the issue (although it was inconvenient to do it on an EST timezone). Rather, it really bugged me that the agent had happily accepted my credit card details via live chat when I was signing up. Also, the live chat agent had given me the wrong information, since I’d been told I could cancel via ticket (clearly not!).
Nevertheless, at 8 AM EST, I tried to call the numbers provided by customer support. There was one North American number and one international number. I tried both, but neither worked – likely because I was calling from the UK.
I immediately hopped on live chat to explain my situation. Once again, I was told that I couldn’t cancel via live chat even though I was having issues calling.
I was on live chat for over 20 minutes trying to work out an alternative. Finally, the agent instructed me to respond to the ticket, with an explanation of my situation and my phone number.
I waited a couple of hours for a reply, but none came. Once again, I attempted to call the numbers – using Skype this time. To my great relief, I managed to get through to someone this time.
I explained that I wanted to cancel and after a brief attempt to convince me to stay, the helpful agent canceled my plan. She also refunded me in full.
The whole process was somewhat painful. But in Web.com’s defense, it was solved as soon as I was able to reach a support agent over the phone.
Finally, I received a couple of emails confirming my cancellation, and within a few days, the refund was credited to my account.
3 Best Alternatives to Web.com for Shared Hosting
When it comes to shared web hosting, there are many hosts better than Web.com. We’ve tested all of the providers below – they have all excelled in areas where Web.com fell short.
Hostinger offers a more generous 30-day money-back guarantee, and lets you cancel your plan via your account dashboard. On top of that, Hostinger scored highly in our performance tests, and its affordable prices are ideal for those just getting started with a new website.
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Nexcess offers dedicated e-commerce hosting plans, unlike Web.com, and although prices are a bit higher, the scalable cloud-based hosting infrastructure will accommodate temporary traffic surges even if the resources used exceed your account allocation.
So, if you’re running an online sale, you can count on Nexcess’ servers to accommodate all those new visitors without dropping any transactions.
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In terms of allocated features, InterServer’s Standard shared hosting plan beats Web.com hands-down with unlimited storage, bandwidth, and email accounts. It has a very good starting price if you want to try the service for a month, and the price remains reasonable, even on a monthly plan.
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Web.com’s Cancellation Process is Unnecessarily Tedious
At the end of the day, I had to jump through many hoops just to cancel my account and get my refund. Other hosts offer a way more streamlined cancellation process along with several features that make Web.com look like not so great an option.
How do I cancel my Web.com account?Although there are various ways to get support from Web.com, the only way to cancel your account is to contact customer support at the phone numbers provided above.Can I pay monthly with Web.com?Yes. Thankfully, Web.com allows you to pay monthly, or every one or two years. However, you’ll find a wider variety of plan types and term lengths from our top 10 web hosting providers for 2022.Can I cancel Web.com and get a refund?Yes. As long as you cancel within 3 days of signing up, you’ll be eligible for a refund. As with account cancellation, in order to get your refund, you’ll need to contact customer support by phone.How long does it take to get a refund from Web.com?It generally takes about 5-10 business days to get your refund from Web.com. You can check your original payment method statement to confirm receipt of it. And if you’re looking to start again from scratch, you may want to have a look at our step-by-step guide to choosing and web host and launching a website.