TopHost became one of the first Italian companies to offer low-cost web hosting back in 2004, but it looks like some of their services are stuck in 2004. Their hosting is not competitive compared to other services, their products are average at best, and their attitudes towards customer service alone is enough for me to recommend for you to avoid this company.
Features and Ease of Use
Tophost is a bit different from some web hosting services as they don’t offer many features standard across all platforms. In fact, these are the only features that are the same in each plan:
- Unlimited bandwidth
- Antivirus and anti-spam included
- 99.99% uptime guarantee
- DNS service customizable via the web
They do offer at least one email account for each domain with unlimited email forwarding. However, the rest of their features can vary wildly depending on the service plan. The storage for Topname is a joke. The other plans offer better storage, but you’re limited to a single domain. Database size is limited to 500MB on the Topweb and 1GB for Topweb Plus. Websites needing large databases will find this plan limiting.
Unfortunately, they don’t offer any form of website builder outside of WordPress. They don’t even have an auto-installer for other apps. This is somewhat disappointing, and unless you’re looking to be limited to using WordPress or plan to learn how to code, they aren’t recommended for beginners.
TopHost offers three level of service, with the primary differences outlined in the following chart:
Pricing and Support
The pricing is a bit high compared to many other hosts for the features you get. The Topname service offers few features, and you have to pay for your domain.
The one bright spot about this hosting service is that domains are always free for Topweb and Topweb Plus. After the first year, that will save you a few bucks despite the higher than average monthly fee.
However, the real dealbreaker with this service is their support. Tophost has a very unusual support setup for their shared hosting service. Basically, they expect you to take care of your support as much as possible. They even state on their site that “We do not offer advice or assistance step by step on the different CMS or scripts that can be found on the net.” In other words, they aren’t willing to help you unless there is an answer that you can’t find yourself.
The exception is if you are willing to pay for extended support. Then they will help you with various support issues, but the prices are very high. There is also a very condescending extended support option where “One of our agents will call you and with a soothing voice will read you the FAQ to brighten its use, explaining the arcane meaning also to people less “technologically accvezze.”
They don’t offer either live chat or phone support, not that they seem to be that willing to help you unless you pay them. For this reason alone, I’d skip this service and find one that’s willing to help their customers.
Tophost offers a web hosting service that I find somewhat unremarkable compared to other services. Their apparent lack of desire to help their customers without charging high extended support fees is why this is one host that most should consider putting it at the bottom of their list or avoiding outright.
- Free domains for life of website (except Topname)
- Unlimited bandwidth
- Antivirus and anti-spam tools
- Unlimited email forwarding
- Unwilling to provide support without high fees
- Plans are more expensive than other providers