Reviews and expert opinion TopHost

Ranked 1945th from 1977 Web Hosting
4.0
0 1
Based on 1 reviews in 1 languages
Server locations
Rome
Milano
James Guill
James Guill
Web Hosting Expert
I am not impressed by the features of TopHost, and their attitudes towards customer service was an instant turn-off. Avoid this service and go with one with better pricing, features, and at least pretends they want your business.

Pricing

Web Hosting

Plan Name
Storage
Bandwidth
Number of Sites
Price
102.4 MB
Unlimited
Unlimited
$0.64
20 GB
Unlimited
Unlimited
$1.13
30 GB
Unlimited
Unlimited
$2.11
Plan Name
Storage
Bandwidth
Number of Sites
Price
102.4 MB
Unlimited
Unlimited
$0.64
20 GB
Unlimited
Unlimited
$1.13
30 GB
Unlimited
Unlimited
$2.11
More Details

VPS Hosting

Plan Name
Storage
CPU
RAM
Price
20 GB
2 x 2.40GHz
512 MB
$7.62
20 GB
2 x 2.40GHz
1 GB
$12.70
20 GB
2 x 2.40GHz
2 GB
$20.30
20 GB
4 x 2.40GHz
4 GB
$40.61
Plan Name
Storage
CPU
RAM
Price
20 GB
2 x 2.40GHz
512 MB
$7.62
20 GB
2 x 2.40GHz
1 GB
$12.70
20 GB
2 x 2.40GHz
2 GB
$20.30
20 GB
4 x 2.40GHz
4 GB
$40.61
More Details
A Free Domain is included when purchasing any hosting service from TopHost

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Italy
1
Pessimi servizi e pessima assistenza!

il mio sito va lento o non si apre, apro una serie di ticket di assistenza, faccio un reclamo con tanto di video che carico sul mio spazio di hosting a testimonianza del tutto e loro cosa mi rispondono?"Gentile Nicola, ci resta difficile scaricare 90MB di video."Cosa? 90MB di video non li possono scaricare per visualizzare il mio problema? Problema che loro non vogliono ammettere e neanche vogliono esaminare.Sanno solo dire che dai loro controlli effettuati non risultano anomalie. Intanto io vado sul sito e dopo caricamenti infiniti mi appare:Gateway TimeoutThe gateway did not receive a timely response from the upstream server or application. Apache Server at xxxxxxxxxxx Port 80EDIT: dall'alto della loro professionalità ad un errore lato server rispondono così:"Come scritto nel precedente messaggio, saremmo dovuti essere seduti davanti al suo PC per fare altri test, perché siamo sicuri che c'è qualcosa che non va tra il suo PC ed il server."Questo nonostante avessi più volte ribadito che il problema si è manifestato da più dispositivi collegati a diverse reti molto distanti tra loro.

Bottom line on TopHost

TopHost became one of the first Italian companies to offer low-cost web hosting back in 2004, but it looks like some of their services are stuck in 2004. Their hosting is not competitive compared to other services, their products are average at best, and their attitudes towards customer service alone is enough for me to recommend for you to avoid this company.

 

Features and Ease of Use

Tophost is a bit different from some web hosting services as they don’t offer many features standard across all platforms. In fact, these are the only features that are the same in each plan:

  • Unlimited bandwidth
  • Antivirus and anti-spam included
  • 99.99% uptime guarantee
  • DNS service customizable via the web

They do offer at least one email account for each domain with unlimited email forwarding. However, the rest of their features can vary wildly depending on the service plan. The storage for Topname is a joke. The other plans offer better storage, but you’re limited to a single domain. Database size is limited to 500MB on the Topweb and 1GB for Topweb Plus. Websites needing large databases will find this plan limiting.

Unfortunately, they don’t offer any form of website builder outside of WordPress. They don’t even have an auto-installer for other apps. This is somewhat disappointing, and unless you’re looking to be limited to using WordPress or plan to learn how to code, they aren’t recommended for beginners.

TopHost offers three level of service, with the primary differences outlined in the following chart:

TopnameTopwebTopweb Plus
Free DomainNoYesYes
Storage200MB20GB30GB SAN+SSD
MySQL DatabasesNone46
Emails13050

 

Pricing and Support

The pricing is a bit high compared to many other hosts for the features you get. The Topname service offers few features, and you have to pay for your domain.

The one bright spot about this hosting service is that domains are always free for Topweb and Topweb Plus. After the first year, that will save you a few bucks despite the higher than average monthly fee.

 

However, the real dealbreaker with this service is their support. Tophost has a very unusual support setup for their shared hosting service. Basically, they expect you to take care of your support as much as possible. They even state on their site that “We do not offer advice or assistance step by step on the different CMS or scripts that can be found on the net.”  In other words, they aren’t willing to help you unless there is an answer that you can’t find yourself.

The exception is if you are willing to pay for extended support. Then they will help you with various support issues, but the prices are very high. There is also a very condescending extended support option where “One of our agents will call you and with a soothing voice will read you the FAQ to brighten its use, explaining the arcane meaning also to people less “technologically accvezze.”

They don’t offer either live chat or phone support, not that they seem to be that willing to help you unless you pay them. For this reason alone, I’d skip this service and find one that’s willing to help their customers.

 

Summary

Tophost offers a web hosting service that I find somewhat unremarkable compared to other services. Their apparent lack of desire to help their customers without charging high extended support fees is why this is one host that most should consider putting it at the bottom of their list or avoiding outright.

Pros

  • Free domains for life of website (except Topname)
  • Unlimited bandwidth
  • Antivirus and anti-spam tools
  • Unlimited email forwarding

Cons

  • Unwilling to provide support without high fees
  • Plans are more expensive than other providers
James Guill
James Guill
James Guill is a veteran writer with a background in IT support. He’s worked for some of the world’s largest companies including Ericsson, Compaq, GE, Bank of America and Dell.

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