Papaki is a subsidiary of the Enartia, a Greek company that was established in 2004. With over a decade in the hosting industry, this company has served more than 60,000 customers in 150+ countries including Bulgaria, Spain, the United States, Belgium, the Netherlands, Cyprus, and the United Kingdom.
Papaki’s website is available in English and Greek.
Features and Ease of Use
Papaki offers several web hosting and related services including shared web hosting, managed WordPress hosting, SSL certificates, and domain name registration. The company’s hosting solutions include the following standard features:
- PHP 7 support
- Cloudflare CDN
- Free Let’s Encrypt SSL certificates
- One-click application installation
- Daily backups with 30-day backup history
- Plesk control panel
- Website analytics
- Free migration
- 99.9% server uptime guarantee
Papaki’s three shared web hosting solutions are Small (for personal websites or blogs), Medium (for hosting multiple websites and blogs), and Business (e-shops or corporate websites).
The most basic Small shared hosting plan comes with 5 GB SSD disk space, 100 GB monthly bandwidth, and 5 email accounts. At the other end of the scale, the Business plan provides 15 GB SSD disk space, 600 GB monthly bandwidth, and up to 150 email accounts. All plans include daily backups with a 30-day backup history.
Other premium features included in the vendor’s hosting solutions are SSH access, SFTP, custom cache, Git on Plesk, website staging in Plesk, and a free domain for life. Also, 24/7 website protection against DDoS attacks.
Although Papaki’s website has a link to dedicated server solutions, this takes you off to another provider, Top.Host. It’s interesting that both providers give you a 90-day money-back guarantee.
Pricing and Ease of Use
Papaki’s hosting prices are pretty standard (in euros), and the plans have few feature restrictions. You can pay for plans on terms from monthly to triennially, with discounts for multi-year commitments. You might feel better about making such a multi-year commitment when I tell you that you get an incredibly generous 90-day money-back guarantee that guards against anything going wrong during the first three months.
The 99.9% server uptime guarantee is also nice to have, but it’s not quite as good because it is slightly below the industry average.
Papaki’s 24/7 customer support is available via telephone, live chat, email, contact form or ticketing system. My test ticket submission resulted in an initial automated reply (as shown) but no follow-up response:
For self-support, Papaki’s website includes a very well populated knowledge base.