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Under performing. All talks but no work
There website boasts shitload of features and whatnot but our simple wordpress/elementor sites failed to load or unable to edit. constantly giving 503 errors. can't even upload a plugin or simply move a post to trash. completely unreliable and under performing. If you've WordPress sites that you're looking forward to host please don't bother.
Hostinger is a good company. Prices are affordable for a small website, but they skyrocket when the site starts consuming resources (when you have many visitors to the website). I have been hosting my site on their server since 2017. I had 2 major issues with them, each issue after they upgraded the servers. Last time I gave up hosting the site with them.
I paid for a domain registration and after the payment was made the domain wasn't registered and had "Reviewing" status. There wasn't any information about any kind of reviewing before I paid. I wrote to the support and told to make a refund as I didn't want to wait for the completion of a review. Support told me they can make a refund only to my account balance because I paid via crypto. And I don't want it on my balance. It's my money and I want it where it came from - on my crypto wallet. So if you pay with crypto they just steal your money, they won't return it to your wallet if they refuse to provide you their services for some reason. Also they don't inform customers about domain names reviewing before customers make payments
While it's heartbreaking to hear about your dissatisfaction, we thank you for sharing your voice. We aim to ensure everything's clear!
As a domain reseller, Hostinger must abide by the Registrar's (the organization that manages domains) rules, including our responsibility to monitor how our services are used. To learn more about this process, you can check our Domain Registrant Agreement (hostinger.com/domain-registrant-agreement).
Due to their volatile and transitory nature, refunds from payments made with cryptocurrency are only available to your Hoatinger Balance, as stated in our Refund Policy (hostinger.com/refund-policy). You also have the option of registering another .xyz domain with this value, so let our Customer Success Team know what's the best option for you, and we'll be happy to proceed with it.
All the best,
I thought hosting plans were affordable but after checking the price of their cloud hosting plan for 1 month which is 50$ I will rather buy from Hostgator, where I am getting the plan for 14$. They are charging way overpriced if u buy for 1 month not recommended if u plan to buy for 1 month
I paid for a domain for the whole year. One week after the payment, they informed me that they haven't received the payment and suspend the domain. When I emailed them, they said that they will try to solve the problem, but they never did it. Hostinger is simply a scam.
I subscribed to the premium shared hosting today and straightaway experienced poor performance. I was trying to upload a small backup file of 67 MB in the newly subscribed hosting but tried more than 5 hours without any success. The upload rate was consistent at 50-60 KBPS which was not enough to make the All in One WP Migration plugin work perfectly. Never experienced such an insanely poor uploading speed in a hosting service.
Hostinger is the worst hosting company i have come across and the support is just horrible. Do not spend your hard earned money on this hosting provider because you will be sorry and frustrated in the end.
I bought the business hosting package and have been having issues from the very start. Nearly every week at least twice i get a CPU fault and the percentage of CPU usage is less then 10% in most cases which makes me believe that they use extremely low quality and also apply throttle limits no matter which package you are using. Support is just simply dumb and comes up with copy paste responses of plugin issues even when you have 0 plugins you will come across this issue. Secondly the logs do not point to any plugin related issues and thirdly when you ask for an RCA they just disappear and do not respond. My current issue has been ongoing for last 4 days now and still i am waiting to hear back from there technical team. I have been documenting this and if any one is interested to read the whole chat then feel free to click on this link >>> https://1drv.ms/b/s!ArpS5TtZ-RRvgtJ3XX8RGFKr1tRpPA?e=jQJcoQ
Don't forget you will always get low server response and DB related issues on top of this. Live support chat takes at least 1 hour before responding and they claim five mins lol.
In the document you can see the following in detail
1. Issue was with performance and as usual CPU faults. The support staff creating a blank HTML page with the words hostinger and claimed that our server response time is excellent :D. Can you imagine a blank HTML page being used to test server response lol
2. Issue is related to redirect from non www to www domain.
3. Trying to Transfer a website from Zoho Builder to Hostinger. You can see the knowledge of the support staff and how someone completely new to hosting can mess up things if they follow them
4. Error establishing a database connection. Once again i am facing this issue and this has been very consistent. This time they admitted that they are doing some maintenance and as usual no one informed about it.
5. CPU Fault once again and this time i had enough so decided to post everything online.
End up paying more and more and still can’t handle visitors to our sites fast enough
No other complaints - service has been fine when there have been glitches - given up on the hosted emails but never mind. The problem is that the speed is never good enough and we have upgraded about 3 or 4 times already. So getting sick of paying more and more for still not good enough. And feeling rather frustrated. I see I am part of a chorus here. They are not terrible, but in hindsight, I wish I hadn't gone with them. Such a big job to move, again, too. I am creating a new website soon - will use it to test out a rival platform, and see how it performs.