Hostingerの最高の機能について見ていく前に、VPSプランとクラウドプランについて簡単にご説明しましょう。Hostingerは本来、共有ホスティングサービスが専門のプロバイダなので、専門サービス以外をあまりカバーしていないのは当たり前です。HostingerのVPS・クラウドホスティングは悪いというわけではありませんが、 Liquid Web や Kinstaなど、VPSやクラウトサービスが専門のホスティング会社は他にありますから、そちらを検討した方が良いでしょう。
I just tried to sign up for this service and create an account. The form responded that my perfectly good e-mail address was "invalid." Check spelling twice, the same result. I used their contact form to inquire and received the suggestion that I try a different e-mail address. But why would I bother? If they can't get things right at the sign-on point, then why would I expect good service going forward?
Hello, Steve,We are truly sorry to hear about your experience with us. Your satisfaction is the most important thing to us, and we are thankful for your feedback as it helps us improve more and more.As we want to ensure our clients with the best possible service, we had to take action and part ways with some of the email providers. We made this decision based on our user experience as they were unable to get our emails regarding expiration dates, upcoming renewals, and other important emails. This decision ensures the best possible communication between both sides in the long run.Because of this reason, your preferred email can not be registered with us. We would gladly welcome you on board with any other email you wish to add.We hope that clarified your concerns, and we are sorry if it caused you any inconvenience. Our aim is your happiness and business success, and if there's anything we can do, please let us know. We are here for you.Thank you once again for your patience and understanding.All the best,
This is my experience so far with hostinger.1) I was charged twice. Even after paying twice, my account says that I don't have active plan.
2) Billing says I have unpaid receipt. But I have the email confirmation and paid receipt.
3) No customer service, You have to send email and wait forever.
4) I have paid and I want start my website now. But I cannot.All those promises before I make my purchase are gone. I will ask for refund as soon as I find customer service which almost does not exist.
Hello, Manikandan,We want to apologize for the inconvenience you have faced while using Hostinger. And thank you for the time you took to leave us a review; we appreciate it!We are aware that lately, our clients have to wait a little longer for their queries to be solved, and we are working hard on improving our reply time so that you would get the needed answer almost instantly. However, we want to assure you that our agents will get back to you as soon as they can. We are thankful for your patience while waiting for the answer.We also would like to mention; your account could say that you don’t have an active plan because the gateway needs some time to process your payment data and forward the transaction. Also, double-charges usually happen when you decide to change your billing plan or manually extend the existing subscription. Whatever the case, do not worry; we always issue a refund for your additional payment.We would like to work with you to resolve this as soon as possible and prevent it from happening in the future. Sadly, we are unable to locate your account with us and can not see whether our team members helped you out. Please, don’t hesitate to contact us at firstname.lastname@example.org. We won’t leave this unnoted.Your happiness and business success means the world to us. We hope we can turn your experience around.Best regards,
Signed up with Hostinger and they didn't tell me not to set up 2FA until after my email, the one I set up the account with, was transferred over. I then could not get into my account for nearly a week and only after supplying verification information to Hostinger - over and over and over. This should be documented somewhere or a note in the procedures for 2FA.Once I got into my account and set up my email, I worked with the Hostinger techs for nearly two weeks trying to get my emails to work properly in Outlook 365. I was given the setup instructions and they didn't work. I was asked to tweak some settings in Outlook and they didn't work. Over and over, I was asked to adjust the settings in multiple email accounts. Nothing worked. The error messages received from all accounts was that the email could not connect to the server and to contact my ISP (Hostinger).After a time, I was told it was a Microsoft problem and to contact them. I did and the Microsoft tech remoted into my computer, checked the settings that were on the emails, checked the recommendations by Hostinger, and told me it was not a Microsoft problem.Back to Hostinger - more adjustments to the settings. More procedures thrown at me (each procedure either conflicted in content from one another or did not apply to Outlook 365. The procedures did not match what I was seeing in my Outlook.) None of these worked!I was then told that there must be something in my anti-virus program, firewall, and/or Internet connection. Since none of these were changed from my time working with another hosting company, and where emails worked, I doubted that this was the problem.On top of that, there were four email accounts used on five devices and in three households. Did we all suddenly change our security settings so emails didn't work? Not! And all four people reported the same problem - the Send/Receive process sometimes took hours and not minutes and those error messages about not being able to connect to the Hostinger server were received by all.Back to Hostinger and I decided to move to another hosting company. Since I was within the 30 days, the trial, I'm supposedly going to get my money back. But oh wait - the 30 days only applies to the hosting plan and not the domain transfers. Those have a time period of just four days so I am not going to get my money back for those. Nice, huh? NOT!Once my account with Hostinger was closed, I found there is no way to access those email accounts...not even using Webmail. So, what Hostinger did is lock me out of my email accounts for 60+ days and cited the ICANN policy for that waiting period.Hostinger didn't care that I would be without my emails. Not that it mattered much! In those four email accounts we all were getting upwards of 400 emails a day for activities we were doing and unsolicited emails. With Hostinger, we were only getting about 40 emails a day in those accounts. While I can't attest to it, I have found online where some have reported that the Hostinger servers have some type of security on them to prevent many of those emails from coming into customer's accounts. If true, that would explain why we were no longer getting the number of emails in our accounts. Shouldn't those emails, which were nothing illegal, be the responsibility of the owner of those email accounts and not the ISP? What legitimate emails were being blocked that we might have wanted or needed.Hostinger just wrings their hands of this whole matter, stating that my situation is unique. That's it! Unique! And now the emails of my wife and I and two organizations that I volunteer with as a webmaster can no longer get emails for 60+ days until I can transfer those domains.And on their merry way goes Hostinger - not carrying one bit.A total waste of time and money and loss of data/information by Hostinger.
Hello, Gilbert,We are sincerely sorry to hear about your experience with us. We understand how frustrating this situation is for you, and as we aim for your happiness and business success, we don't feel happy about this case either.As our Customer Success agents explained, email accounts are associated with a hosting plan, and they can not be accessed if the hosting plan is not active. To receive emails, you would still need to have some sort of hosting plan. Even though you cannot transfer your domain at the moment, you still can point it to any email hosting plan you may acquire! You can either point your domain to another provider by changing the nameservers or point just your MX records. Here is a quick guide on how to manage your domain: hostinger.com/tutorials/how-to-change-domain-nameservers. If you decide to change your MX records, here is another guide on how to do it: support.hostinger.com/en/articles/3592434-i-need-to-add-txt-or-mx-records-where-should-i-do-it.Regarding the domain transfer, Hostinger is an affiliate of an Internet Corporation for Assigned Names and Numbers (ICANN) accredited registrar. The limitation you are facing is for your protection against unauthorized transfers. We understand that it is an uncomfortable regulation, but it cannot be changed from our side, and you will have to wait to transfer the domains once the ICANN 60 day lock ends.If you have any questions or need any help, please send us an email at email@example.com. Our agents will help you as much as they can.Wishing you all the best,
Hostinger does a great job to overpromise but underdeliver in terms of quality. There's no way to get into contact with customer service besides the chat; however, if chat is broken, what would you do? I wish I would not have signed up for hostinger, and should have stuck with Hostgator, or tried Bluehost or something else. But, you get what you pay for I guess.
We want to apologize for the inconvenience you have faced while using Hostinger. And thank you for the time you took to leave us your insights; we appreciate it! Regarding contacting our Customer Success, you are right; we only provide email-based and chat options. We tend to believe that it's best to assist through messages as it's a lot easier to provide helpful links, screenshots, and explanations for our customers. Please be assured that our agents will guide you through the process and help you in every way possible. One of our core values is learning and always being curious. That ensures that all the people in our company, including our Customer Success team, are continuously improving professionally. We would like to let you know; you are welcome to email us at firstname.lastname@example.org or reach out to us through your dashboard. You can also reach us via Facebook and Twitter private messages. We are always here for you! Please send us a message, and a member of our support team will be there to help you out. And we are thankful for choosing us as your hosting provider, and we hope that shortly we can upscale your experience and skyrocket your business together!Best regards,
I am a current user of their company for about one year, they have fake support, first, they just waste your time, and they work from 8 to 12 at business days, and they are irresponsible if anyone has doubts I am going to show him the emails of their support..
Hey there,We are very sad to hear about your experience with us. It definitely not representative of the way we want to treat our clients.We want to make things right for you and investigate what has happened; however, we were unable to find your account within our system. Once you have a spare minute, please drop us a line via our email at email@example.com regarding your review, and our team will do their best to upscale your experience. Regarding the response times, Our Customer Success team is working 24/7, so you can reach out to them day or night. We are doing our best to optimize our CS team's workflow, so the agents can reply to your queries ASAP. We hope we can work this out, and you'll give us another chance to prove us worthy of your time. Best wishes,
I had never heard of this company before and I needed to find a very cost effective replacement for Pilvia hosting which I designed 200 of my WordPress demos on and after seeing a YouTube video recommending Hosting I signed UP, at only $80 there wasn't much to lose. I immediately liked the visuals of the backend, UI UX, the ease of setting up new WP sites, AMAZING price!$ and quick chat support was very helpful!