had the chance to sit down and chat with Philippe Trounev, Founder & Product Manager of Docsie, one of the top product documentation software with over 5000 customers to this day.
We discussed how the company started, how they keep up with the competition, and what challenges and opportunities it sees in the near future of the industry.
Let’s introduce Docsie to our audience. What is it and how does it work?
Docsie is a self-service enterprise knowledge life cycle management platform. We provide companies with end-to-end tools for publishing and maintaining internal and external knowledge to educate their customers, employees, and users.
Businesses use Docsie to organize product documentation, so that it gets easier to find the needed documents,manage different versions, translate into other languages, gather actionable feedback on customer-facing docs, publish the documents right into the website with just a line of code, access a knowledge portal and more.
Docsie also help you analyze how your customers interact with your documents and provide insights on how you can improve that. Moreover, customers can easily find relevant knowledge about your product in your documentation, and make them happier and more likely to stick to you.
We are an AI-powered documentation platform that provides solutions to companies working in almost every domain with the goal to accelerate their management lifecycle.
How did it all start, and what are your achievements to this day?
Docsie, as we know it today, has gone through its own iterations to become the top-rated documentation platform.
We began as a billing system in 2017, but in search of a product market fit, we finally became a documentation platform that is solving the workflow issue for many businesses today.
How does your mission differ from the other companies in your niche?
We see our use case differently from what companies in our space are currently offering. We are helping businesses automate and streamline content generation and publishing.
We are developing an AI-powered platform that fastens the knowledge transfer process for our clients and end-users of Docsie. Our mission has always been to make knowledge transfer faster to create and discover.
Who are your typical clients and what problems do they have when they come to you?
Our clients range from startups to multinational companies , which are basically looking to scale their documentation aspirations. We can deliver documentation solutions at scale for a multitude of platforms.
And what makes them eventually choose you over your competitors?
The simplicity of the platform stands out against all our competitors. Other things that provide us an edge over our competitors are customer support, success rate, and objectiveness for customer index.
What do you see in the future of your industry, and how do you plan to cope?
AI is poised to become the driving force behind industry in the future. The realistic expectation is that numerous miniature AI models will be created, enabling the automation of every step of a technical writer’s work. As a result, the role of a technical writer is likely to undergo a transformation, eventually becoming more of a technical editor’s role
These powerful AI tools have the potential to help companies reduce their workforce in the Communication Department while simultaneously increasing efficiency and content quality. This shift may lead to the emergence of “writing engineers” who utilize AI for broad-based content generation, moving away from traditional manual writing practices.
In the next five years, significant changes are expected in the role of technical writers, and your company is actively embracing these changes rather than simply coping with them. By adapting and releasing new solutions, your company aims to stay competitive and be at the forefront of the rapidly evolving AI-generated documentation space.