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How To Cancel Your Bluehost Account + Get a Refund in 2022

Mike Pawlik Mike PawlikWeb Hosting Expert
Bluehost may not be perfect, but it was true to its word and gave me a full refund when I cancelled my account. The process was quite time-intensive and complicated and is definitely not as easy as it is with many other web hosts.

Perhaps you’ve realized that Bluehost isn’t right for you because it charges extra for features other hosts offer for free. Examples of these “extra” features are automatic backups and security software.

You may also not like that Bluehost doesn’t offer monthly billing on its shared hosting plans. Or, maybe you’re already a customer and just want to cancel and get your money back. Whatever the case, this article will take you step-by-step through the process of cancelling your Bluehost account and getting a full refund.

If you’re looking for a new host to try out after you cancel, I recommend checking out Hostinger. It offers unbeatable performance for shared hosting, and it’s one of the best-value hosting options when you consider all of the extras that are included for free.

Quick Guide: How To Cancel Bluehost and Get a Full Refund

  1. The first step to cancel your account is to log in to your account dashboard.
  2. Click the question mark button. On the top right of the screen, you’ll see a question mark inside of a circle. Click on it.
  3. Scroll all the way down. Scroll down to the bottom of the page, then click on the blue visit contact page button.
  4. Click Chat Now. Click the Chat Now button to open up the chat screen.
  5. Click the Existing Customer radio button. Click the radio button, then click the blue Next button.
  6. Select a topic and a description. After selecting “close your account” as the topic, “shared hosting” as the description, and entering any additional information (just N/A is fine here), click Next.
  7. Click Start Chat. Click the Start Chat button to connect with a support agent and explain that you wish to delete all of your services and get a refund.
  8. Follow the support agent’s instructions. Once you connect with a support agent, the agent will guide you through several steps to complete the cancellation process and get your refund.

If the above guide was enough help for you, feel free to jump ahead to my alternative hosting recommendations. Or, read on for more detailed instructions.

My Experience: Here’s How I Cancelled My Bluehost Account

Bluehost’s cancellation process is tedious, time-consuming, and not easy to initiate. To cancel your plan, the first step is to log in to your Bluehost account.

bluehost, question mark

Once you’re logged in, click the question mark inside the circle in the top right of the page.

bluehost, contact us

Click the visit contact page button at the bottom of the page.

bluehost, chat now

Click Chat Now.

bluehost, existing customer

Select the Existing Customer radio button, and enter your first and last name. Then, select the Domain radio button and type in the domain name that you wish to cancel. Click Next.

bluehost, get help

Select “Close Your Account” under the Topic dropdown, choose your hosting package (i.e. “Shared Hosting) under the Description dropdown, and enter any additional information you want to in the field provided to unlock the blue Next button. Then, click it.

bluehost, start chat

Click the blue Start Chat button to initiate the support chat.

bluehost, chat support

Tell the support agent you want to cancel your account, and that you would like to request a refund. Once you go through a few additional steps with the support agent, you’ll be all done.

3 Best Bluehost Alternatives for Shared Hosting

When it comes to shared web hosting, there are much better options out there than Bluehost. We’ve tested all of the providers below, which have excelled where Bluehost has fallen short.

Hostinger

Hostinger offers some free features which Bluehost charges extra for, such as malware protection and automatic site backups. Bluehost’s SiteLock Security Essential software costs extra, and it also charges extra for automatic backups with its two cheapest shared hosting plans.

While getting the best prices with either Hostinger or Bluehost involves signing up for a long-term plan, we’ve found that Hostinger’s performance outpaces Bluehost’s by a wide margin. As such, you’re getting much better value for your money overall with Hostinger.

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Nexcess

Nexcess is a cloud-based web host, which better enables it to handle traffic surges as your website begins to gain some traction. This makes it an ideal choice for busy news or e-commerce sites. Nexcess costs more than Bluehost as a result, but you’ll be getting far better performance, and some additional free features that Bluehost charges extra for.

The two main free features are automatic daily backups and iThemes Security Pro, a premium WordPress plugin that can help protect your website from malicious online activity.

Additionally, Nexcess’ services are managed, so the support team optimizes the servers for WordPress or any other major CMS of your choice, and can help you optimize your site so you get the most out of it. The managed service includes software tools that help to maintain your site, like the Plugin Performance Monitor, which measures performance changes from plugin installations and updates.

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InterServer

Interserver’s Standard shared hosting plan offers unlimited SSD storage, data transfer, email accounts, and the option to host unlimited websites. Also, it includes InterShield, a built-in security suite that helps protect your site from online attacks and security breaches.

Unlike most hosting providers, InterServer’s shared plan can’t be discounted by paying in advance – but the monthly fee is very reasonable, especially considering all the unlimited resources included.

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Bluehost Just Doesn’t Cut It in Terms of Features – And It’s Also Not Easy to Cancel Your Plan

Bluehost doesn’t make the account cancellation process quick or easy, and charges extra for critical features that most other reputable hosts offer for free.

In addition, I spent a considerable amount of time finding my way through the support system and working through steps with the support representative. The entire process took way too long. Other hosting providers offer an easier cancellation process.

FAQ

Does Bluehost offer monthly billing?Bluehost does not offer monthly billing on its shared hosting plans. The only term length options available are one year and three years, and full payment must be provided in advance. If you want a web hosting company with more billing options, check out our list of the 10 top-reviewed web hosts for 2022.How do I cancel my Bluehost account?You’ll have to contact support via phone or chat in order to cancel your Bluehost account. You can’t cancel your account and services via the account dashboard.How do I request a refund from Bluehost?To receive a refund after cancelling your account, you’ll need to contact support. As long as you’re still within the 30-day money-back guarantee time period, the support agent will automatically issue a refund. If you’re looking to build a new website after getting your refund, we have a step-by-step guide to choosing a host and building a new website.How do I delete my Bluehost domain name?To delete a Bluehost-registered domain name, log in to your account dashboard and find the section titled My Products. From there, you’ll be able to cancel registration on any of your domain names.

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anonymus
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Mike - thanks for your article. I am nearly at the end of one out of three years payment for web hosting and code guard basic. The first year ends 5 oct 2022. I would like to move my domain and get a refund on the extra two years of payments. Is there any way I can do this? I am out of the 30 day refund period. For the first few years Blue Host was cheaper but now it toals $90 pa. Any work arounds you can suggest would be helpful.
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Website Planet Team
Thanks your question. Bluehost doesn't give a straight answer on this so I would recommend speaking to the billings department too, but they do allow you to change the term length of your contract. For example, if you have a 36-month contract and want to shorten it, they say they will refund you (but do speak to them first). However, this can only happen in the 30 days after your contract auto-renews and not before that date. So once your second year starts, they recommend you contact the billings department and see what they can do for you. I'd recommend looking at this Bluehost help guide too.
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