Reviews and expert opinion Spiral Hosting

Ranked 109th from 3905 Web Hosting
4.6
Server locations
London
Dublin
Montreal
Chicago
Paris
Singapore
Sydney
Sandra Tanoto
Sandra Tanoto
Web Hosting Expert
While many hosting providers tend to overpromise and then underdeliver their customer support, Spiral Hosting has made their mark on the industry with their commitment to their customers. Founded in 2006, they now operate eight data centers around the world.

Overview

Spiral Hosting is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.

Founded in 2006, Spiral Hosting is an Irish hosting provider with eight data centers around the world. They stand out with their commitment to quality and dedication to their customers. Their services are available only in English, but they do support multiple currencies including European, British, American, Australian, and Canadian.

spiralhosting1

Features and Ease of Use

Spiral Hosting has a solution for businesses of all sizes, whether a budding startup or a large corporation looking for enterprise-scale web hosting. They feature a range of shared, cloud, and reseller hosting packages along with cloud virtual servers and custom-built dedicated servers.

Their shared hosting plans are excellent for bloggers, startups, or small project websites. All plans include a cPanel installation, a free domain registration, and a basic SSL certificate. The entry-level plan offers:

  • 10GB storage
  • 100GB monthly bandwidth
  • Up to 11 hosted domains per account
  • Unlimited emails
  • 99.9% uptime SLA
  • Your choice of server location from eight data centers around the world

These locations include London, Dublin, Amsterdam, Montréal, Singapore, and Australia, so you’ll definitely have access to a location relatively near your target audience.

Spiral-Hosting-features

Every shared hosting package includes the Softaculous one-click app installer, which will enable you to easily install popular scripts such as WordPress, osCommerce, phpBB, and Joomla!. The automatic daily backups are a nice perk, particularly for WordPress users – you never know when one of the third-party scripts is going to corrupt your installation.

I wouldn’t recommend their shared hosting plans for e-commerce website owners, however. Their cloud hosting service is a better option because of the scalability and better performance it offers. The starter plan affords you:

  • 25GB SSD storage
  • 500GB monthly bandwidth
  • Up to 11 hosted domains
  • Up to 50 concurrent connections
  • A free domain registration
  • SSL certification for all your websites

Not only does the SSD storage mean faster load times for your visitors, but every cloud server is capped at ten clients – meaning even if one website on the server experiences a surge in traffic, there’s a huge buffer that will ensure that your website remains at optimal performance levels. You get the same app installer as with the shared hosting package, of course, so you can easily install any of the platforms necessary for your e-commerce website.

Pricing and Support

Spiral Hosting’s packages are reasonably-priced, especially considering the dedication and quality of service you’ll get from their customer support team. They have a monthly payment term available for second-tier packages or higher, but you’ll get better discounts when you opt for an annual or biennial contract.

They don’t have any free plans or trials available, but they do offer a 30-day money back guarantee with no questions asked. You won’t get the refund automatically upon canceling your account, however. You’ll have to contact their customer support for the refund.

Spiral Hosting’s commitment to customer service is based on their mantra of “going the extra mile.” Over the years, this has shown up in the way that they take customer feedback to heart making improvements to their service as issues occur.

They only offer tech support via tickets, but they’ll typically get back to you via email or phone within a few minutes – or if it’s an incredibly complex issue, you’ll only wait a few hours at most. When I submitted a ticket about a server issue I had, I received a phone call from their representative within 10 minutes, and he patiently walked me through the solution until he’d seen it through. Their ticketing system can be accessed in the Client Area.

A Free Domain is included when purchasing any hosting service from Spiral Hosting

User reviews

3.0
Based on 2 reviews in 1 languages
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1
Alek Sei
Netherlands
1
Terrible Experience

Spiral hosting seemed to have a technical issue, which made me believe that I am able to purchase a specific domain through them since it was a 3-letter .com domain, I made a hasty purchase of that domain with a hosting package. The same day I purchased one more domain with them and privacy protection, to learn later that the domain they were supposed to sell has been registered for many years. After requesting a refund for the purchases, they canceled and refunded my hosting, but kept the additional domain and privacy active, refusing the refund.The additional domain is not unusable, since they canceled my hosting, besides I am not able to transfer domain away from them as they said I could for 60 days since registration, which would not be for free either.After initiating a PayPal dispute, they have resorted to threats, accusing me in fraud, saying they will place a label of "bad debtor" on me and ruin my personal credit history.Nightmarish experience :(

5
Jan Gerič
Singapore
vprasas.com
5
Really satisfied

I've got a few problems and questions about my two sites and SpiralHosting's support always came through for me. They are reliably, quick, solve your problem without complications and save you plenty of time. I am a really satisfied customer and can only recommend them as I haven't had a bad experience with them.

Bottom line on Spiral Hosting

With such great offerings, it’s no wonder that Spiral Hosting has a satisfaction rate of over 90% – and most of their new customers are referrals from existing ones. Whether you’re a hobbyist blogger or the owner of a large e-commerce website, their services are definitely worth consideration.

Spiral Hosting might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Eight data centers around the world
  • Range of services affords businesses scalability
  • 99.9% uptime SLA
  • Superb customer service

Cons

  • Not the cheapest in the market
  • No live chat support
Sandra Tanoto
Sandra Tanoto
Sandra is a writer and editor based in Singapore. Sandra keenly understands the need for businesses to remain on the cutting edge with the latest technologies and enjoys researching and the newest developments in tech.

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