We rank vendors based on rigorous testing and research, but also take into account your feedback and our commercial agreements with providers. This page contains affiliate links. Advertising Disclosure

Scaleway Review 2024 – Can It Compete with the Big Players?

Gwen Rodgers Gwen Rodgers Web Hosting Expert

Cloud hosting provider Scaleway seems like an affordable option, but only if you pay for limited options. It’s aimed at developers or growing businesses and doesn’t offer refunds.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
Click here to see our results >>


Focus on Business Customers


Founded in 2015, Scaleway is a subsidiary of French-based telecommunication company Iliad Group.

Scaleway targets professionals, developers, and scaling businesses by offering web hosting, cloud hosting, dedicated servers, private infrastructure, and bare-metal cloud services. However, if you need top quality web hosting for personal or small to medium-sized business, don’t miss this top web hosting comparison.

Scaleway also offers other cloud web-related services and security solutions, including, but not limited to, DDoS protection, RPN, and Failover IP.

It serves business clients in more than 150 countries and has four data centers in France and one in the Netherlands. The website is available in English and French.

Advanced-Level Cloud Hosting

Scaleway provides cloud infrastructure for developers and growing businesses. It’s not a managed host, so you won’t get assistance with server configuration or help with migration. Nevertheless, it offers three web hosting plans (Hosting Personal, Hosting Pro, and Hosting Business) that come with basic features like a free domain name, website building tool, CMS deployment tools (one-click installer), and DDoS protection. Read on to find out if Scaleway has what you’re looking for.

One-Click Deployment 

While the Scaleway website comes across as quite technical, it offers many of the usual features you’d expect with any standard host. Scaleway calls it “ready-to-use distributions and applications in a click,” which is just a fancy way of saying you can install popular programs via a one-click installer, InstantApps.

Above-Par Uptime SLA

Scaleway has an above-average uptime service-level agreement (SLA), which is between 99.9% and 99.99% depending on your plan. Plus, it promises that you will be compensated if you experience excessive downtime. I’d be a little cautious, as the exact compensation isn’t in the website terms and conditions.

Designed for Developers

After visiting Scaleway’s website, you should have no doubt that it’s targeted at developers. Not only is the language full of tech jargon, but there are also lots of developer-specific features.


There’s a developer program (you can submit your application on the ImageHub to reach potential customers), an open-source alternative to Slack, a VPN to securely browse the web, and SSH access.

Bare-Metal Servers with SSD Storage

Scaleway offers bare-metal servers that are entirely independent of your digital neighbors, meaning you won’t be affected in the event of peaks in other people’s traffic or even malicious attacks. Plus, the SSD storage will enhance your website’s performance up to ten times compared to HDD.


Ease of use

If you’re a developer or a growing business, Scaleway has you covered. It’s also easy to use for beginners, though it’s probably far more in-depth than a new website owner needs. The interface is sleek throughout, and it’s super simple to navigate.

Create an Account

It took me all of ten seconds to create an account with Scaleway. The only field of information required was my email address, and thanks to “passwordless login,” I didn’t even have to create a password. The process was simple, modern, and probably one of the quickest I’ve ever done. If only all hosts could make my life this easy.

Connecting a Domain and Installing WordPress

After my easy account creation process, I was excited to test the rest of the platform. As you might expect, Scaleway offered an easy WordPress installation. You’ll have to deal with some tech jargon along the way, but its one-click installer makes adding features to your website simple. If I’ve piqued your interest, read more about my experience installing WordPress here.

Instant Setup

I’ve tested a lot of hosting providers. If I were given a dollar for every time a host claimed to offer instant setup but didn’t, my bank account would be overflowing. With Scaleway, when it says instant setup, it means instant setup. And that’s a refreshing change.

Snapshot Backups

From your console, you can easily create snapshots of your website. These snapshots allow you to create point-in-time backups to restore your site in the event of a problem, or clone your entire website for use elsewhere. You can do all of this without contacting customer service.


Third-Party Integrations

Scaleway plays nicely with lots of handy third-party integrations, like Terraform, SaltStack, Docker, Cloud 66, and so on. It lets you seamlessly integrate with your favorite apps to manage your cloud infrastructure, all from one dashboard.



Impressive Speed

Unfortunately for Scaleway, it has a lot of negative reviews from past and present customers. While customer service and incorrect billing are often cited as issues, so is downtime. It’s a bit surprising, as it promises 99.9%–99.99% uptime. I was skeptical when I couldn’t find any compensation details listed in the terms and conditions.

Reviewers also complain that its servers are slow, so I decided to test it out for myself.


I ran a Sucuri page load test on my new WordPress website, and, well, I was impressed. In Paris (closest to the data center I’d selected when I created an account), the connection speed was a minuscule 0.008 seconds, and the slowest, which is hardly slow at all, was just over 0.3 seconds.

All of the other locations I tested scored well, and these were results without installing a content delivery network (CDN), which isn’t free. Now, I don’t know whether my results were a fluke or why some customers are so unhappy, but I can tell you that the results were excellent in my test.



Depends on Your Tier

Everyone gets 24/7 support, but the channel and response time depends on which support package you choose. By default, new customers get the free Basic plan, but you can upgrade for an extra monthly fee to access the higher tiers of support.

Basic customers are given ticket support only, with an unknown response time. Business and Enterprise customers get a dedicated account manager with phone and email support, and either 2-hour or 30-minute guaranteed response times.

There’s also a frequently asked questions page, a hefty knowledgebase with how-to guides and tutorials, and a handy community forum to reference. Overall, it’s not a bad level of support.

To be sure, I put it to the test. I signed up for the Basic plan, whereby 24/7 ticket support was the only channel I could test. I was pleasantly surprised to receive a reply within two hours.


A little underwhelmed by my support options, I decided to see how Scaleway would fare on social media. I sent a couple of messages via Facebook and Twitter. Despite waiting 48 hours for a reply, I didn’t get one on either social media channel. It looks like when they say ticket support only, they mean it.



Considering this is a cloud host, the prices are great. If you didn’t know better, you’d think you were purchasing shared hosting with such low prices. Of course, you’ll need to consider the various added costs like support plans, domain name, SSL certificate, and a CDN, as the Scaleway plans only include your infrastructure.

Scaleway, along with cloud hosting in general, offers the advantage of adapting to your requirements and charging you solely for the resources you actively utilize on an hourly billing basis. This approach ensures that your expenses align with your usage without the possibility of exceeding necessary costs, although it’s important to note that refunds are not provided.

If you decide to give Scaleway a try, you will need to enter your credit card details when you create an account. However, you won’t be billed until later. You can pay by Visa, Mastercard, or American Express, and new customers are automatically given $100 credit towards their account.

Cancellations & Refunds

After reading the online reviews, I’d seen many customers complain about getting billed after they’d shut down their servers. I was nervous about this happening to me.

When the time came for me to cancel, I did a quick search online. It was easy to find a tutorial on how to cancel my account and stop my billing. It all looked straightforward, so I tried it out.

If you pause or stop your server, you will continue to be billed. To prevent any further charges on your account, you must delete or archive the server instance. You can do that inside your console by clicking a couple of buttons and typing DELETE.


It only took a minute, and as I hadn’t exceeded my $100 free credit, I wasn’t billed anything.


How does Scaleway match up to the competition?

KamateraCompareOur Score4.8Compare
Liquid WebCompareOur Score4.8Compare
ScalewayCompareOur Score4.2Compare
Tailor Made ServersCompareOur Score2.9Compare


Scaleway is designed for experts. It’s only affordable if you’re paying for limited options. The overall cost increases if you purchase a domain name or other add-ons like an SSL certificate, a CDN, or even premium customer support. That’s why it didn’t make it in our expert list of the best web hosting services. I wouldn’t recommend it for the casual user or small business owner.


  • SSD storage
  • Variety of cloud-based hosting plans
  • Offers $100 credit
  • High uptime SLA


  • Not suitable for beginners
  • Doesn’t offer refunds


Are Scaleway’s cloud hosting plans worth the cost?

Scaleway’s cloud instances offer excellent performance. However, prices are high in comparison with other similar hosts. For example, Kamatera offers comparable performance for a lower hourly cost.

If you’re looking to save money on cloud hosting, check out our coupon page for some great discounts in 2024 before making a final decision.

How easy is it to scale up with Scaleway?

Upgrading with Scaleway is rather convoluted. To scale up or down, you’ll first need to create a backup of your current server instance. Then, you’ll need to create a new instance from that backup and select your desired server configuration.

Finally, migrate your IP address to the new instance and begin using it. You can then delete the old instance if it’s no longer required.

What’s the difference between shared hosting and cloud hosting?

With shared hosting, your site shares a single server with other users. Cloud hosting is more expensive, but allows your site to use the resources of multiple servers in the cloud, granting greater reliability during spikes in traffic.

If you’re only hosting a basic site, I’d recommend saving money with a shared hosting plan. check out our list of the best web hosting services in 2024 for our top 10 picks.

Is Scaleway’s cloud hosting secure?

All Scaleway servers include DDoS protection. You can also create cloud firewalls for free (known as Security Groups) to filter out unwanted traffic. Further security features will need to be sourced and installed yourself.
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
User reviews
Based on 11 reviews in 2 languages
User reviews are not verified
Write a Review
  • English (8)
  • Français (3)
Sort by
  • Newest
  • Oldest
  • Best
  • Worst
Reply to review
Visit Scaleway
onclick="trackClickout('event', 'clickout', 'Visit User Reviews', 'scaleway', this, true, ReturnPopup );"
View 1 reply
View %d replies
Scaleway is not a serious hosting company

A terrible experience I had with scaleway over the last year. They just shut down your server when they want and a lot of times they forget to turn it on again. When you asked them why they claim that there was "maintenance". But a serious webhoster will provide details beforehand. Scaleway even has problems getting the funds from my credit card, even though my cc is fine, not on the limit or whatever. They immediately start threatening to shut down your servers if you do not pay immediately. The support desk of scaleway is simply not answering questions at all. Sent a total of 5 emails for my last payment issue, zero response from their support desk. Don't ever choose this hoster, you will regret it!

Wim Schimmel, Netherlands
September 11, 2021
Worst experience ever…

You create an account, try to use it. Bam - 1 server limit. You verify your account because otherwise, they won't allow you to create more than 1 instance. Ok, you verify the account. Still 1 server limit. You ask, exchange tickets within 4-5 days timeframe because response time is... forget about support. They ask you why you need servers. You provide information. They say ok, sure., Then after 2 days, your account is locked, due to "suspicious activity". No information given. Please stay away. There is hetzner, digitalocean, ovh, they provide great support and availability without any problems. Price is not always the most important.

Jacob, Poland
June 01, 2021
IPv6 address is not fixed. Nearly every reboot IPv6 changes, despite the large address space availability

I've an instance in Paris and I've setup IPv6, that's handy and from log files it results that more than someone use it. Every now and then, I need to reboot the server, for example for kernel security updates. Nearly each time I reboot the IPv6 changes, hence I need to update the DNS records. That's really annoying!

Marco, Italy
November 09, 2020
Terrible customer support & bad service. Execs don’t give a damn. No one cares. Never again!

Terrible customer support. Rude, with a lack of understanding plain English, not able to solve a simple problem. They removed my account with no questions asked, didn’t provide any communication confirmation with the bank, and accused me of the chargeback I didn't do. Tickets questions are being ignored

Alex Mauzon, Germany
September 16, 2020
Decent for light workloads, otherwise not worth it

Had several VPS for about a year or so, when they suddenly decided to change their prices on Aug. 2020. I get mixed feelings about it, but I think that is understandable due to the COVID situation. Then I saw the numbers. Turns out they decided on a comfortable 66% price hike (from 3 to 5€ WITHOUT VAT) for their lowest offer, which barely compete with Scaleway alternative's as is. Between this blatant cash-grab and the odd server crashes (that aren't explained anywhere, I chalked them up to misconfigurations on my end before I decided to migrate elsewhere and it stopped), there was no way I would keep anything there. On the other hand, many useful services were offered either cheap or for free, such as object storage accessible via S3. All in all, my experience was not bad, but far from stellar.

Steven, France
August 03, 2020
Stay away

Their customer support is SO BAD. My trial got suspended, and after providing the documents they requested, I never got a response back. So I decided to move on and I never logged in again. Now 3 months later I received a $10 charge from Scaleway for I DON'T KNOW WHAT (why 3 months?). I had no active services with them. I communicate with them and their support had a bad attitude and failed to even acknowledge the unauthorized bill. They are a disgrace. They ask for documents to verify you as well, such as ID scans, etc. And store your card details to charge you. Then they act like you are under manual review for "fraud prevention" or whatever. I would not be surprised if they are storing customer information for shady purposes.

Drew, USA
November 06, 2019
Not recommended

If something on their side breaks down, you will wait for an answer for more than 1 hour from support, my site has been dead for more than 5 hours, could not do anything for the client, even temporarily transfer data to another server, but it was more annoying how long they reacted for a critical problem, I do not advise you to contact them, there are many other more reliable providers

Иван Мальцев, Russia
October 30, 2019
Worst customer service ever

I changed my credit card and forgot to update the Scaleway account with the new one. So I missed two payments ($10 in total) and they put down my website. Fine, my mistake, I paid straight away and ask to restore everything as it was and... surprise... they delete completely everything, including all the emails!! Worst service ever, avoid those guys

Simone, New Zealand
July 24, 2019
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
Scaleway Alternatives
Hostinger: Best Performance & Low Cost
Our Score
Lowest prices on the market for long-term plans
Read Review
IONOS: Premium Features on a Budget
Our Score
Dedicated support advisor and instantly scalable performance
Read Review
InterServer: Best Monthly Hosting Plan
Our Score
The best choice for hosting on a month-to-month basis
Read Review
Nexcess: Best Managed Hosting
Our Score
Best managed hosting for multiple platforms, from WordPress to Magento
Read Review
Best Speed & Uptimeimage

Great Hosting for a Great Price

Plus, get a FREE domain name and email