Reviews and expert opinion Scala Hosting

Gwen Rodgers
Gwen Rodgers
Web Hosting Expert
Scala Hosting is a U.S. host with servers co-located in European and American data centers. There’s a good uptime guarantee, excellent customer service, and in fact, the only minor let down is the use of a Tier II center.

Overview

ScalaHosting-overview1If you are in a hurry, and just want the bottom line: Order their “Start” Managed Cloud VPS and if you are not happy with it, you can always cancel within their 30-Day money back guarantee period.

Scala Hosting has been providing U.S. based hosting since 2005. It has an active Facebook page with a strong following, and mostly positive (one negative) reviews. The website is available in English.

We actually interviewed an executive at Scala Hosting, and here’s what we learned.

Features and Ease of Use

Scala Hosting is a full service hosting company offering many different services. Its shared hosting plans come with the following core features:

  • 99.9% uptime guarantee
  • Free daily and weekly backups
  • Unlimited domains
  • Free .com, .net, .org, .info, .biz domain name
  • SSL certificates available
  • Either 10GB or unlimited disk space
  • Unlimited bandwidth limits

Scala Hosting co-locates its servers in Tierpoint Dallas facility, Texas, U.S. This is disappointing for a couple of reasons. Firstly, it’s always better to see a company which owns it own center as it generally means much faster response times to issues. Secondly, it’s only a Tier II data center, which is below par compared to other companies, and means you could experience 22 hours of downtime per year (compared to 26 minutes for a Tier IV center).

Moving on to better news. All of the plans come with unlimited domains and unlimited bandwidth, as well as comprehensive disk space quotas. Also, there’s a free Weebly website building tool, which is a well known, easy-to-use tool for beginners (it doesn’t specify how many templates or images are included), plus a one-click installer tool for more than 200 programs.

Experts are also well catered to with support for PHP versions 5.4 through 7 and MySQL, as well as Ruby on Rails. To ensure your site runs smoothly, you can also use Cron jobs and SSH access (features which are often not included in shared hosting plans).

The hardware is solid with SSD storage (disk read / write speeds up to ten times faster than HDD) and redundant RAID 10 disk space to reduce the risk of data loss. There’s an industry standard 99.9% uptime guarantee, which is backed by an SLA (although using a Tier II center, I am not sure how this uptime can be guaranteed).

Pricing and Support

The prices are good, a little higher than the other local and international competitors, but not significantly. If you purchase a plan for six months or more, you get a free domain, however, SSL certificates are always an added cost.

Oddly, when I got to checkout, the only option for purchase was a quarterly term, so I was unable to take advantage of the free domain. However, there was a coupon automatically applied to my order, which reduced my first fee tenfold. If you want to test the plans relatively risk free, there’s a 30-day money-back guarantee.

Technical support is available 24/7 by phone, ticket, and live chat, while the general inquiries and sales department is only available from Monday to Friday 2:30 a.m. to 5:00 p.m. (GMT -6, CDT). There’s a small knowledge base as well, if you like to research issues on your own prior to contacting support.

I contacted the sales team during its business hours on a weekday via live chat. The operator pick up instantaneously and answered my question. I was pleased with the quality of service.

ScalaHosting-overview2

How much does Scala Hosting cost?
Scala Hosting offers plans from $5 to $10. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Scala Hosting plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Scala Hosting can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Scala Hosting here.
How good is Scala Hosting’s customer support?
Scala Hosting is not ranked as one of our top web hosts. But that can also be a result of Scala Hosting being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.6
A Free Domain is included when purchasing any hosting service from Scala Hosting

User reviews

5.0
Based on 28 reviews in 1 languages
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5
William Buzzell
USA
5
Top people in my opinion A*****!!

We have been using Scala for 6-7 years at least, very happy with their service. I have only had to use support a handful of times in the past. Every Time they have resolved the issue quickly and no drama or blame game. Top people, in my opinion, A*****!!

5
Lara Burrows
USA
killerkurvesshapewear.com/
5
I wish scalahosting continued success.

Our company server is very important for our online business. not online = no sales. Since we changed almost a year ago from, there have been no failures. 24 hours reachable. Customer service is the best I've ever experienced at a hosting company. As a developer, I often have a question about the packages of my customers, everything is clarified in minutes. 24 Std. Live Chat Support. I am German and live in the Czech republic there is almost no such thing in Germany. here are fixed support times a maximum of 08:00 - 17:00 clock and then only the next day again. If you have problems in between, it is bad luck. Scala with 24 Std. Live Support is very great for me. Nice service and always technicians who understand something, no call center in India. I wish Scalahosting continued success.

5
Colleen Burris
USA
psychalive.org/
5
Amazing services & their support team

Amazing services & their support team on chat are fantastic. The maximum of the issues is resolved on the chat itself. I love them & from the last 5 Years, they are going great things. On every upgrade, I am getting emails that it's scheduled on particular dates. My all clients are happy & have no doubt about anything. I have already recommended to many people as well.

5
Martha Ivory
USA
mangobaaz.com/
5
The team at Scala are A number 1!

I have never had any bad experiences with Scala; whenever I had a question or concern, they were always there to offer a suggestion or other type of fix. I did have a small issue that I am currently contending with, but with the help of the staff at Scala, I am very confident that I will be able to get things back up and running as before. Because I have a full time job this got by me for a week or two before it was caught. The team at Scala is A number 1!

5
Vickie Dunkley
Canada
5
Truly a blessing!!!

This company is by far the best decision I’ve made in building my business. The service has been superb. My Wordpress site was hacked and redirected. They migrated it, cleaned it and secured it. I highly recommend them and the support team is prompt, attentive and on point! I was truly at a loss until I made the decision to go with them. Truly a blessing!!!

5
Jimmy Gilbert
USA
tiksports.com/
5
Their service is very good. Support, Speed is exceptional,

Hi, I am Jimmy Gilbert. I have used the Scala WP Advance hosting service. The package was WP Advance. Their service is very good. Support, Speed is exceptional, Whenever I face issue I opened ticket they helped me to solve it within 30 minutes. Initially, I was scared to host my website at Scala because they are not much popular but I will recommend everyone to use this hosting.

Bottom line on Scala Hosting

Scala Hosting offers the full range of hosting services including cloud hosting, VPS, dedicated servers, and more. The plans are packed with features and resources, and the customer service is excellent. My only gripe is the use of a Tier II data center.

Pros

  • The plans are good value for money
  • 24/7 customer service for technical issues
  • Helpful live chat operator
  • Beginner friendly tools are included free

Cons

  • Co-locates its servers in a Tier II data center
  • Only three month terms available in the checkout flow
Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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