ScalaHosting has been providing U.S. based hosting since 2005. It has an active Facebook page with a strong following, and mostly positive (one negative) reviews. The website is available in English.
Features and Ease of Use
ScalaHosting is a full service hosting company offering many different services. Its shared hosting plans come with the following core features:
- 99.9% uptime guarantee
- Free daily and weekly backups
- Unlimited domains
- Free .com, .net, .org, .info, .biz domain name
- SSL certificates available
- Either 10GB or unlimited disk space
- Unlimited bandwidth limits
ScalaHosting co-locates its servers in Tierpoint Dallas facility, Texas, U.S. This is disappointing for a couple of reasons. Firstly, it’s always better to see a company which owns it own center as it generally means much faster response times to issues. Secondly, it’s only a Tier II data center, which is below par compared to other companies, and means you could experience 22 hours of downtime per year (compared to 26 minutes for a Tier IV center).
Moving on to better news. All of the plans come with unlimited domains and unlimited bandwidth, as well as comprehensive disk space quotas. Also, there’s a free Weebly website building tool, which is a well known, easy-to-use tool for beginners (it doesn’t specify how many templates or images are included), plus a one-click installer tool for more than 200 programs.
Experts are also well catered to with support for PHP versions 5.4 through 7 and MySQL, as well as Ruby on Rails. To ensure your site runs smoothly, you can also use Cron jobs and SSH access (features which are often not included in shared hosting plans).
The hardware is solid with SSD storage (disk read / write speeds up to ten times faster than HDD) and redundant RAID 10 disk space to reduce the risk of data loss. There’s an industry standard 99.9% uptime guarantee, which is backed by an SLA (although using a Tier II center, I am not sure how this uptime can be guaranteed).
Pricing and Support
The prices are good, a little higher than the other local and international competitors, but not significantly. If you purchase a plan for six months or more, you get a free domain, however, SSL certificates are always an added cost.
Oddly, when I got to checkout, the only option for purchase was a quarterly term, so I was unable to take advantage of the free domain. However, there was a coupon automatically applied to my order, which reduced my first fee tenfold. If you want to test the plans relatively risk free, there’s a 30-day money-back guarantee.
Technical support is available 24/7 by phone, ticket, and live chat, while the general inquiries and sales department is only available from Monday to Friday 2:30 a.m. to 5:00 p.m. (GMT -6, CDT). There’s a small knowledge base as well, if you like to research issues on your own prior to contacting support.
I contacted the sales team during its business hours on a weekday via live chat. The operator pick up instantaneously and answered my question. I was pleased with the quality of service.