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Neolo Review 2024 – What Users Actually Think About It

Mark Holden Mark Holden Web Hosting Expert

In 2002, Aeolus Hosting, the parent company of Neolo, started its business by offering reseller hosting services. It changed its name to become Neolo in 2008. Today, it offers shared hosting, reseller hosting, premium hosting, dedicated servers, VPS hosting, website builder, domain registration, and digital marketing tools.

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neolo mainNeolo’s journey started in 2002 under the name of Aeolus Hosting. It began its business by offering reseller hosting services. In 2008, the company changed its name to Neolo (which takes EOLO – the pronunciation of Aeolus – the Greek God of wind, and adds the N before it to indicate a forward-moving company). In 2014, the company started international expansion to the U.S., Spain, U.K., Romania, Brazil, and the Netherlands. Today, the company offers web hosting, reseller hosting, VPS and dedicated servers along with domain, website builder, and digital marketing tools. Neolo’s website is available in multiple languages for locations across Europe, Latin America, North America, Australia, and Africa.

Features and Ease of Use

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Neolo offers three shared web and email hosting plans – Plan 0, Plan 1, and Unlimited Plan that come with:

  • Cloud hosting servers
  • 100% guaranteed uptime
  • cPanel control panel
  • Unlimited disk space
  • Unlimited professional email accounts
  • Free migration

The plans differ in terms of the number of domains (one – unlimited) and SQL databases (zero – unlimited). The highest two plans offer quick WordPress installation in just three clicks with cPanel. In addition, the Unlimited Plan offers a web creator to facilitate fast and easy website creation. Neolo also offers four premium hosting plans (for Joomla, Moodle, PrestaShop, Magento, and Drupal), and five WordPress hosting plans (three of which are the same as the first three premium hosting plans).

Neolo offers Neolo Builder, which you can use to create your website and have it running in less than five minutes. The website builder uses a secure code, offers mobile-friendly designs, and lets you change your website design, internal page, and content whenever you want to. It also ensures your website’s search engine presence by automatically adding it to Google, Bing, and Yahoo! Neolo also offers one-click installation of over 200 apps with Softaculous.

The company offers a variety of web services such as security solutions (SSL certificates and malware removal), professional email accounts, and website optimization (to improve your search engine ranking and boost your web traffic). Not many hosting service providers offer such services under the same roof. By bringing them to you, Neolo ensures you have everything you need to make the most of your online presence.

With its VPS and dedicated server plans, Neolo lets you choose your OS from Ubuntu, CentOS, Debian, Fedora, Slackware, Gentoo, Scientific Linux, ArchLinux, or SUSE.

Pricing and Support

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Neolo offers affordable shared hosting plans. To get the cheap monthly rates, simply choose the annual or longer billing periods. When you place your order, you might notice that the pricing displayed initially appears higher than what the web pages show. However, there’s no need to worry because the discount is automatically applied at the end of the ordering process. It’s all about giving you the best value for your hosting investment.

The billing periods available are monthly, quarterly, annual, biennial, and triennial. You can pay for these plans in local currency based on the location from where you’re accessing Neolo’s site (though it may not always be applicable since Indian customers will have to pay in USD and not in Indian Rupee). Payment options are varied, from PayPal, Visa, MasterCard, and AMEX to Efecty, Santander, BCP, PayU, Oxxo, Scotiabank, and many more.

The company offers a 30-day conditional money refund.

You can reach Neolo’s customer support via phone, live chat, and ticketing system. I tried the live chat and my volley of questions was promptly and satisfactorily answered.

Neolo has FAQ sections at the bottom of most of its service pages apart from an extensive knowledge base, which will offer useful self-help to those seeking it.

How much does Neolo cost?

Neolo offers plans from $2 to $84. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.

Which Neolo plan should I get?

My recommendation is to start with a cheaper plan. You can always upgrade later on. Neolo can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Neolo here.

How good is Neolo’s customer support?

Neolo is not ranked as one of our top web hosts. But that can also be a result of Neolo being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.




How does Neolo match up to the competition?

KamateraCompareOur Score4.8Compare
Liquid WebCompareOur Score4.8Compare
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Tailor Made ServersCompareOur Score2.9Compare


If you’re looking for feature-rich, user-friendly web hosting plans at cheap rates, Neolo’s hosting plans will fit the bill just right.

If you are not sure about Neolo, you might want to check other recommended hosting services. In any case, remember to come back and leave an honest review.


  • 14+ years of web hosting experience
  • Cheap pricing options
  • 100% guaranteed uptime
  • Prompt customer support


  • Plans not always payable in local currency
  • 30-day conditional money refund
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
User reviews
Based on 27 reviews in 3 languages
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Worst hosting provider

I regret ever doing business with these guys. Wish I read reviews earlier... It was a hell working with them right from DAY 1. I was looking to host around 10websites on their unlimited D100 Plan but I hadn't even installed 2 apps, before I was told to upgrade. Coupled with DNS issues I had... the live chat is only for sales, no technical support. I submitted ticket, and was told to pay $30 usd to get faster reply... Simple advice, Don't try Neolo. Don't do it

Esther, USA
August 16, 2019
Neolo is a fraud, keep off

If you are like me reading this review, you probably found some cheap plan that you think will suit your budget on Neolo. My advice, please don't try it. I tried it and now I'm begging for refund... over 60 days they've said nothing. Worst off, you will need to pay money to get your support ticket in their front. Who will have to pay for let's encrypt ssl (Yes! the normal let's encrypt). With just one wp installation, they will send you message that you have used up your resources blah blah.... Just plain scam men. Look elsewhere. Wish I could see a Zero rating here

Chuka, Nigeria
August 15, 2019
server down problems

Neolo's service is like a hiccup… sometimes it works… sometimes it doesn't… Their servers have been down too many times this year. It affected all of my clients' websites and their emails for days. It happened three times this year so far, and all they offered was a discount on my future bills. I am moving all of my clients to another WHM service ASAP!

Geoffrey Deakin, USA
July 04, 2019
I made huge mistake

I just paid and migrate my 10 site to these guys.. this is re-seller package and they took so long to migrate my site as well. I made huge mistake. They are money greedy and they keep blocking all the access to my cpanel which including email forward to cpanel backup

raj varatha, Canada
April 17, 2019
I honestly hate this hosting provider

Nothing works well. The accounts get shut off if you don't prepay. They move your site off the server without telling you - the URL no longer resolved until you change the IP of the DNS. WHM are changed without notification. It is a terrible terrible hosting provider

Olaf Jonsek, Germany
October 25, 2018
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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