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Reviews and expert opinion MochaHost

Gwen Rodgers Gwen Rodgers Web Hosting Expert

MochaHost is a pretty good budget host, and while it does have its flaws, so do its competitors. On the whole, you can’t complain about the service and the resources you get for the price you pay, and the company also offers a whopping 180-day money-back guarantee. Before you make any final decisions, you should check out Hostinger’s cheap plans.

Overview

Not Bad for a Budget Host

Based in San Jose, California, right in the heart of Silicon Valley, MochaHost specializes in providing professional website hosting and web development. It aims to be on the cheaper end of the market while still providing best-in-class services.

The website is global, with German, English, Spanish, French, Italian, and Portuguese versions of the site, along with a tool to convert the prices to 42 different currencies.

mochahost-overview1

MochaHost maintains over a million domains, but is it the right choice for you? Well, that depends.

There are plenty of pros and cons with MochaHost (free tools and unlimited websites, but not on the cheapest package). It’s inexpensive and has a decent range of features that make it worth considering, if you can get past the text-heavy website pages.

If you’re in the market for a new hosting provider, read on to find out whether MochaHost could work for you.

Features

4.7

Decent Features for a Decent Price

MochaHost has all of the features you’d expect from a website host, as well as a few that were a nice surprise. Its cheapest “Soho” package is missing a lot of the bare essentials, such as a one-click installer, so you’re likely going to need to upgrade to the Business or Mocha package, especially since those packages are still pretty cheap.

MochaHost offers a free domain name on the upper two packages for as long as you stay with the company. It also promises 100% uptime, so if you experience any downtime whatsoever, you could be eligible for a discount or even a month of free hosting.

Freebies Galore

All of MochaHost’s hosting plans come with a decent Google Ads credit and free migration assistance. As if that wasn’t enough, you also get a lifetime discount guarantee (if you choose the three-year plan) so that your renewal costs remain the same for the entire time you stick with the company. The rates at many other hosting companies increase after your first term expires.

Unlimited Free SSL Certificates

SSL certificates are increasingly important to modern webmasters, and while most hosts of this size include one free SSL certificate, there aren’t many that give out unlimited certificates. This is good for Google rankings and for your site’s security as a whole, and it’ll also help visitors trust you with their personal information.

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Advanced Data Centers

All of MochaHost’s data centers are equipped with diesel generators, backup tape libraries, security alarms, and more. On top of that, all servers are monitored 24/7 in real time to pick up on any issues as quickly as possible, with safety, security, and confidentiality the main concern.

mochahost-features2See full list of features

Ease of use

4.6

MochaHost is one of the easier website hosts to navigate, in spite of its overly busy design. However, I’ll admit that I was confused for a while when I was trying to find the admin panel (access is through a link in the welcome email).

Creating an Account

Signing up with MochaHost is easy, though you’ll want to consider skipping the base Soho account and going for the Business plan if you want unlimited websites and one-click WordPress installers. The interface itself is text-heavy and looks overwhelming, but it’s easy enough to sign up and get started in five minutes or so. You can read more about the process here.

Connecting a Domain and Installing WordPress

I found it pretty easy to connect a domain and install WordPress. You’ll need to go to your welcome email and log into your cPanel account with the details provided, then you can use the one-click installer to configure the software. MochaHost did a pretty good job of providing me with all of the information I needed, and you can read more about it here.

Free Tool Library

MochaHost gives its users access to more than 450 free tools and a one-click installer, but it doesn’t come by default with its cheapest offering. Upgrading will give you access to more resources and other benefits, and the cost is not much higher, so it’s worth considering.

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Automated Malware and Spam Monitoring

If security is a concern, MochaHost has you covered with its automated anti-spam software. It will automatically look out for suspicious activity and let you know if there’s anything for you to worry about.

See if MochaHost is Right for You

Performance

4.6

Fast in Europe and the U.S.

A few reviewers have experienced slow loading speeds and downtime with MochaHost, but there’s nothing unusual there. For the most part, reviewers focused on customer service. All in all, though, MochaHost’s performance is better than most.

mochahost-performance1

As always, I thought I’d test MochaHost by running a Sucuri page load test, and the U.S.-based servers have pretty good loading speeds across the United States and Canada. That changes once we head elsewhere though, and for some reason, two of the test locations couldn’t access it. Overall, it doesn’t have the best speeds I’ve ever seen, but it is impressively quick across the U.S. and most of Europe.See if MochaHost is Right for You

Support

4.7

MochaHost Has You Covered

If support is a major concern, then you could do a lot worse than MochaHost. As well as the support portal, it also has a knowledge base and a range of online video tutorials, plus a ticketing system and a simple tool to see the status of the servers and network.

To get a feel for MochaHost’s support team, I tested it out. Live chat picked up immediately on two separate occasions and provided full answers to my questions. I also upgraded my account and received a confirmation email within a few minutes, though it took 12 hours or so for the upgrade to be processed.

mochahost-support1

All in all, I was pretty happy with the customer service experience, and I got the feeling that I’d be able to trust them in an emergency.

Pricing

4.7
MochaHost’s pricing plans are pretty affordable, especially at entry level. To get the most out of them, though, you’ll probably want to pay a little more for some of the optional extras. The company accepts a range of payment options, including all major credit cards, PayPal, Skrill, and MoneyGram.

Cancellations & Refunds

Canceling an account with MochaHost is simple, and there’s a generous 180-day money-back guarantee. You’ll just need to log into your dashboard and fill out the cancellation form. It can be completed entirely online, and the refund will be processed automatically within seven business days. It was one of the smoothest cancellation processes I’ve ever seen. Click here to find out more about my experience.

User reviews

Based on 3 reviews in 1 languages
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Msarkar
India
August 27, 2021
Don’t get trapped by their false promises!

I purchased a business subscription with a 1 yr free domain name in 2019 at a discounted price and with a promise of a fixed renewal amount for a lifetime. I renewed my plan in 2020 by more than double the purchased amount as per the agreement we had. But suddenly they broke their promise and increased the renewal amount again in 2021, august! The domain was free for 1 year only as per their invoice I got and also got a separate invoice last year when renewed, and now the domain is not active in MochaHost but still, they show my domain in my account and deny deleting it, neither any deduction amount is calculated for not having the domain active, even they increased more! Almost every time I contacted their customer service, but never got proper answers, solutions from them. They got most worst, rude, and unprofessional customer representatives ever! Yesterday I was requested to send an email to a certain email address in detail, and I sent the mail explaining everything with bill numbers and all. Now they say they cannot change the renewal amount as promised. Neither my questions answered that why they promised a fixed renewal amount at the time of purchase and now they just increased it. Even I requested to remove the inactive domain name from my account which is transferred a month ago but they denied removing it whether they charged me last year separately for the domain. And now demanding more money for renewal without even having my domain with them. Please don't even think to use their service because once you got trapped by their low costing, false promises, etc. you cannot get rid of these harassments. I'm really very much upset and worried that how can trust companies like them!

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Vladimir
Dominican Republic
April 22, 2021
Affiliate programs

Affiliate programs. I've been waiting for a response from the managers of the bonus program for a month now. In the chat, they answer that they passed the information to the managers, but no one answered my questions and the bonus was not credited to my account. I strongly advise against using the bonus program of this company.

1
Doraemon Y
Hong Kong
September 02, 2020
Client

Hello, all. Usually I rarely give negative reviews, but the MocahHost really really deserves it!!! We host our websites on MocahHost more than 2.5 years from 2018 - window shared hosting plan - Business level. First paid for 6 months and then we upgrade to 3 years. We switched to MocahHost because they offer a much cheaper plan and good guarantees. It was normal at the beginning, we had a good review of them. However, NOW, we are totally DISGUSTED with them. We will NEVER recommend them to anyone else though. The worst service provider that I have ever saw during my 15 years experience in hosting. Okay, let me express a few points objectively. 1. Hosting itself not bad, if to host non-business websites. The price is really cheap enough. The speed of network is so-so , neither very good nor very bad. Downtime happened time to time, about 96.5%~99.0% uptime in fact. Therefore, if people host small website or development purposes, it maybe okay. 2.Hell-like support team!!! Cheap prices but really lousy support. It's really a nightmare support! The WORST technical support EVER!! Hey most of the time talk to you rudely instead of understanding the customers problem. They have templates like copy/ paste on how they are answering on your issues. Most of time, the support is a joke. You have to wait and goes through several loops of request and answer to get hold level-2 support. Late responses, sometimes up to 24 hours for urgent tickets, and they don't bother helping you, not even looking at your issues. Maintain a sloppy attitude towards urgent ticket. They have level-1 and level-2 support team. Most of them (not all, just most, especially level-1 team) could not go straight to the key point of the tech problems. If you submit a ticket for problem-A, "first round"(within first 8 hours) we always could not get the helpful reply, sometimes support would paste a standard reply or paste the informations from knowledgebase(even we said that we already read the knowledgebase and what we have tried) that obviously not reading our content carefully. Then we often have to descrpt again. Then "second round", support maybe mislead you that you have to do other things first( please, we hope to solve the problem-A, not B,C,D or other unimportant things ). If lucky, after about "next round" you would get the answer but most of time, they would transfer to another level-1 support and then new staff repeat the "first round" again ( please, why not just read the replys in the ticket?! Even we already offer snapshots when we submit ticket, at this moment the another support would still ask you again for the snapshots ). And Most of time! (not all, but really most), the problem is just a tech problem and could be solved directly in the server-side, but the leve1-1 team just not go straight to the key point. Okay, However, time goes by. It often spent more that 24 hours with level-1 team and then begin transfer to level-2. Then the level-2 team often just use 5 minutes to solve it!! So,tell me, why keep the leve1-1 team ?! Just like other people's review: Ask them about why your site is/was down, they’ll tell you there’s no problem with their network. Ask why emails aren’t being received and they’ll say “check your spam folder” like it wasn’t the first thing a person with a half-decent brain would do. More terrifying is,they don't offer a way for client to upgrade the ticket directly to level-2 team, even we clearly states the problem was urgent and hope to directly transfer to level-2. No,they don't! The f***g level-1 team still "try their best" to "help to solve" our problem via copy/ paste or mislead point. On some urgent issues, communicating with leve1-1 team become just a waste of time. This really frustrated us. We believe that "support" is also a important part of the services that we paid for. 3.Bad support for SSL. In today's Internet environment, HTTPS become standard. In a word: Before work in easy way. But Now, there is no way you can use that "Free SSL certificate" that came with your package! Unless the support team feels good and is up to help you, you will never have the https behind your domain name. [First problem of ssl]: MocahHost offer SolidCP panel for client. In the SolidCP, we can really easy to setup a free cert from let's encrypt. Anything was fine in the first 2 years, easy way to setup new free ssl on new website and automatic update before expiration. But... I still cannot understand what happened ?! In the last passed 6 months, this feature often broken. The SolidCP show that ssl was setuped successfully not in fact broken, if you refresh the page then you can see not successful in fact. At the same time, the automatic renewal of the certificate dose not work. We submit tickets to the tech-team, but this bug happened again and again, not solved really ( just install the cert by their server-side ). and each ticket spent more that 48 hours... The leve1-1 support team just said the server and network is normal. Remember!!! The website was down at that moment ( in order to keep safety we use HTSL, which most browsers will force use https until 1 year passed, therefore if the ssl cert not work, the website cannot be accessed ). However, the leve1-1 team just hastily induced the problem into web.config or other thing but unwilling to provide direct treatment... [Last but not least problem of ssl]: In the myssl.com, we can see that if website use the free cert, which signed from MochaHost, will show the "Use an untrusted certificate, downgrade to T"( T is the lowest level ). This was quite fearsome!!! 4.Bad default configuration PHP have not enable the Zend OPcache as default. When we submit a ticket to enable, the support team just completely shows that they don’t understand their server status and configuration at all... I don't want to say more, check the snapshot pls... https://i.imgur.com/lFumtxz.png https://drive.google.com/file/d/1cwHX7GFJ-JMfqSlLPJF1N92CmnKs3RcC/view?usp=sharing ( These 2 links are the same picture. The picture is relatively long, please zoom in and view. ) In the snapshot, you could again see the arrogance and ignorance of the support staff again! Really frustrating!! 5.FALSE ADVERTISING. [Uptime Guarantee] Uptime Guarantee and NEVER Reboot Protection are shiny but in fact it just seems a lie when you really face downtime. [Unlimited Resource] They claim they offer unlimited domains parking, unlimited space and unlimited bandwidth, But they will not. I know that "unlimited" is just a common promotional tool in the industry. But the reality is close to not complying at all. We host 30 websites in MochaHost. But I need to explanation that, we just use total of 120MB disk usage(total! Big files and pictures we already host in other CDN provider ), 2 sql server database with less than 5000 records total. 3 websites for our business and others 27 just as demo-website or development purpose. Some of them just host several static pages... Therefore, in fact, we use quite less resource of the server. But the MochaHost complained many times about why WE host SO MANY websites and the tech-team were unwilling to help solve some problems... [7x24 support and live chat] please... when you really have problems and then use live chat way, you would known what happened... the same as others review. 6.Lack of safety awareness, rudeness, and disrespect for customers. Due to the reason that free cert which signed from MochaHost will show "untrusted" in myssl.com and then in the solidCP panel, we can see that it support upload *.pfx directly, so we buy several paid DV certs in order to instead of the free ssls. As result, do not work... Then we submit a ticket... Finally level-2 tech-team reply that the shared hosting does not support upload cert by ourself ( ?! Okay, we accept this but why not to disable the upload enter of solidCP ?! ) However!!! Before level-2 tech-team reply, it took us much rounds again to communicate with leve1-1 team... And the leve1-1 team require the password of paid DV cert. We explained to them that we cannot offer the password due to safety concerns and hope to get their understanding.The pfx file and password is Paid and just is used for production environment. As result, no... No password, no way to solved problem. To be honest....It is not a reasonable practice to recommend that customers give up the paid certificate and use their untrusted free certificate, or MUST provide a sensitive password. Very Rude and Insecure. Finally, mmm... Many reasons and facts make us feel frustrated. We cannot get the refund due to we not meets the "180 Days Risk Free" and "30 Days Money Back" ( because we use more than 2.5 years ). Even though had 1 year remaining of our plan, we HAVE TO give up and already moved all websites to another hosting provider. The above is all our summary. It is undeniable that it has its GOOD side, however it still cannot hide the fact that it is a very BAD hosting provider. Thanks for your reading patiently.

Comparison

How does MochaHost match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
MochaHostCompare4.7Compare
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MochaHost REVIEW: BOTTOM LINE

MochaHost is a pretty good budget host, and while it does have its flaws, so do its competitors. On the whole, you can’t complain about the service and the resources you get for the price you pay, but you’ll want to avoid the cheapest package if you want access to some of the more premium features. And the good news is that with a whopping 180-day money-back guarantee, you can try it with no need to worry.

Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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