Features and Ease of Use
This is a professional hosting provider offering all of the usual hosting services. Its shared hosting plans come with the following core features as standard:
- Uptime between 99.70% and 99.85% based on third-party testing
- Daily, weekly, and monthly automatic backups
- Domain registration available
- Add-on domains available with some plans
- SSL certificate included with specific plans
- Up to 100 GB disk space
- Unlimited transfer
Hosting.cl owns its own Chilean data center, which means you should expect fast response times to issues and less chance of resources being oversold. According to its website, it is the only hosting company in Chile to be ISO 97001 certified and to have a carbon neutral footprint. Some (but not all) of the hosting plans run on SSD, but be sure to check which ones if this is important to you.
As well as of offering a 99.7% annual uptime guarantee, Hosting.cl uses the CentinelaWeb third-party tool to measure and advertise its uptime over the previous 12 months. This is very transparent and shows that the actual uptime had been between 99.70% and 99.85% in the 12 months leading up to when I looked.
The hosting plans support PHP (but only the slower version 5), phpMyAdmin, MySQL databases, and remote MySQL connections. You also get Cron jobs and SSH access. Beginners will be pleased to see the Softaculous installer for more than 300 programs, but it was confirmed to me by live chat that there is no website building tool.
Pricing and Support
Hosting.cl’s plans do have a premium price point, but you get what you pay for. This provider owns its own data center, and you’re allowed unlimited domains and data transfer with all plans. Just be sure to check the inclusions because similar-priced plans do not necessarily have identical features.
You can purchase the plans on one-month or one-year terms, with a 20% discount for committing to a year. If you dig deep enough, you can also find a 30-day money-back guarantee hidden away in the fine print.
Overall, I’m impressed with the 24/7 customer service that can be accessed by live chat, telephone, and ticket. When I initiated a live chat mid-morning on a weekday, the operator picked up straight away and was happy to answer my questions in English:
One very minor issue is that the live chat disconnects if you move off the web page during the conversation. If you prefer not to seek one-on-one support, you will find a plethora of help pages that include FAQs, video tutorials, and help documents.