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Reviews and expert opinion HostHatch

James Guill James Guill Web Hosting Expert

HostHatch is a U.S.-based company that offers a variety of internet services including cloud-based Virtual Machines. Their plans are as basic or robust as you need them to be and their VMs offer robust features perfect for a single website or network of websites.

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Overview

hosthatch1

HostHatch is a U.S.-based company that’s been offering website hosting and internet server products since 2011. They’ve grown from a single server to operating their own network in five global locations. During that time, they have helped customers in 100 different countries with online hosting and VM services. They offer a variety of Virtual Machine plans for those ready to graduate from shared hosting with limited features.

Features and Ease of Use

With HostHatch, you get quality Virtual Machine machines hosted in data centers in the Netherlands, Sweden, and the U.S. You also get the following features standard with each VM:

  • Ability to upload and use your own ISO
  • DDoS protection from Layer 4 and 7 attacks
  • Option to announce your own IP space through their servers
  • KVM-powered servers on a 10GbE private network

Note that VMs are not shared hosting, meaning you will have to set up your operating system, administration tools and website from scratch. If you do not have these skills, do not use this service as they do not help with this (nor do any VM, VPS or dedicated server companies.)

HostHatch has their own proprietary cPanel for their VMs called Falcon that you can use to administer your server, upload your ISO, and view your invoices. While relatively straightforward, there may be a slight learning curve, but if you are ready to use a VM, you probably can figure it out.

Pricing and Support

HostHatch offers eight different VM products, all with ample storage and bandwidth. Here’s a breakdown of the differences in each plan.

NVMe 2GB NVMe 4GB NVMe 8GB NVMe 16GB NVMe 24GB NVMe 32GB NVMe 48GB NVMe 64GB
Cores 1 1 2 4 6 8 12 16
Memory 2GB 4GB 8GB 16GB 24GB 32GB 48GB 64GB
Storage 20GB 35GB 60GB 100GB 140GB 180GB 240GB 340GB
Bandwidth 1TB 2TB 4TB 6TB 9TB 11TB 15TB 20TB

These plans offer great flexibility for all sizes of websites or group of websites. The only plan I’d be cautious about is the NVMe 2GB plan. On this plan, your CPU core is only 50% dedicated, meaning that your site is going to be slower than on other plans. Personally, I think the NVMe 4GB is a good starting point for most looking for small VM and is very reasonably priced.

Since VMs are for more experienced users, you aren’t going to get the same type of support you would on shared hosting. You’re expected to have some technical knowledge, so don’t expect a lot of help in setting up programs unless the problems are server related. The only form of support available is email or ticket support for existing customers. There is no phone or live chat support. However, their available support operates 24/7.
How much does HostHatch cost?HostHatch offers multiple plans priced highest to lowest. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which HostHatch plan should I get?My recommendation is to start with a cheaper plan. You can always upgrade later on.HostHatch can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from HostHatch here.
How good is HostHatch’s customer support?HostHatch is not ranked as one of our top web hosts. But that can also be a result of HostHatch being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

4.4

Pricing

Comparison

How does HostHatch match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
HostHatchCompare4.4Compare
BluehostCompare2.5Compare

HostHatch REVIEW: BOTTOM LINE

If you’re ready to graduate from shared hosting but aren’t prepared to foot the cost of a dedicated server, HostHatch has you covered. Their VM products offer scalable options with robust storage, bandwidth, and excellent security. You get the freedom to build your best website without worrying about the limitations often encountered on shared hosting services.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Pros

  • Robust storage and bandwidth
  • Upload and install your own ISO
  • DDoS protection
  • 10GbE private network

Cons

  • Not for beginners
  • No phone or live chat support
James Guill James Guill
James Guill is a veteran writer with a background in IT support. He’s worked for some of the world’s largest companies including Ericsson, Compaq, GE, Bank of America and Dell.
2.7

User reviews

Based on 11 reviews in 2 languages
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Super happy with the new things

Been using them for a while, but the AMD servers on their new platform are amazing. Already switched some servers from Vultr and will move over the rest of our servers if things stay on track like this with both performance and the service including support, which has been great in the recent past.

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D Singh, Indonesia
May 03, 2022
5
What do you think when the provider locks the server and abuses the right to delete all data?

Terrible experience when using HostHatch, very abusive support, arbitrarily suspended server will delete all customer data, not allowing customers to back up data. These are rude arrogant staff who make threats. Avoid HostHatch at all your cost.

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Mitu Truc, Vietnam
March 02, 2022
1
Worse Support

Really bad support, if you need support don't choose this provider. I submit a ticket 3 days ago but there isn't any answer from the support department. Hosthatch is really bad in customer support and I didn't renewal servers after this month, shame

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Russell, Iran
December 22, 2021
1
Just awful customer service..

They have very bad customer service. They just don't care about your tickets. They do answer whenever they want to do so. Spent 2 weeks only to change an IP. That is a 5-minute thing to do. Just skip this one, for your own good. And a bit pricy too.

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Serdar, Russia
December 06, 2021
1
Reliable Service

I really recommend HostHatch, their service is exceptional, the servers are fast, stable and the support is exceptional. Simply a very reliable service. If you are looking for a great service with good prices, Host Hatch is the place and you can do business without fear.

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RBS Ltda, USA
April 05, 2021
5
Reliable and Dependable host

I've been working with HostHatch since Black Friday. I have about five storage VM's that are fully utilized. Each VM was provisioned on-schedule and since deployment has had 100% uptime since. Thanks for providing great customer service and reliable uptime!

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Rick Hall, USA
March 31, 2021
5
Large scale VoIP deployment

We run a large scale VoIP deployment with them in multiple data centers. They are not perfect, but definitely, in the top 3 of the providers, we've used in production. Support used to be hard to work with, but that has been fixed as of late and we get proper, knowledgeable responses. Nothing to complain about at this point.

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Vladislav, Russia
March 31, 2021
5
Horrible. Absolutely horrible

This is the worst hosting provider I've ever had. A technical support answer needs at least three (!) days. Furthermore, the most replies from the support are totally wrong and don't help. They destroyed my perfect running VPS with an OpenVZ upgrade and said it's my fault. If you are looking for a provider with good support and technical skills, look for another provider. The official review on this site is a joke and I think it's paid by HostHatch.

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Peter, Germany
December 08, 2019
1
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery Read more reviews
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