HostHatch is a U.S.-based company that’s been offering website hosting and internet server products since 2011. They’ve grown from a single server to operating their own network in five global locations. During that time, they have helped customers in 100 different countries with online hosting and VM services. They offer a variety of Virtual Machine plans for those ready to graduate from shared hosting with limited features.
Features and Ease of Use
With HostHatch, you get quality Virtual Machine machines hosted in data centers in the Netherlands, Sweden, and the U.S. You also get the following features standard with each VM:
- Ability to upload and use your own ISO
- DDoS protection from Layer 4 and 7 attacks
- Option to announce your own IP space through their servers
- KVM-powered servers on a 10GbE private network
Note that VMs are not shared hosting, meaning you will have to set up your operating system, administration tools and website from scratch. If you do not have these skills, do not use this service as they do not help with this (nor do any VM, VPS or dedicated server companies.)
HostHatch has their own proprietary cPanel for their VMs called Falcon that you can use to administer your server, upload your ISO, and view your invoices. While relatively straightforward, there may be a slight learning curve, but if you are ready to use a VM, you probably can figure it out.
Pricing and Support
HostHatch offers eight different VM products, all with ample storage and bandwidth. Here’s a breakdown of the differences in each plan.
|NVMe 2GB||NVMe 4GB||NVMe 8GB||NVMe 16GB||NVMe 24GB||NVMe 32GB||NVMe 48GB||NVMe 64GB|
These plans offer great flexibility for all sizes of websites or group of websites. The only plan I’d be cautious about is the NVMe 2GB plan. On this plan, your CPU core is only 50% dedicated, meaning that your site is going to be slower than on other plans. Personally, I think the NVMe 4GB is a good starting point for most looking for small VM and is very reasonably priced.
Since VMs are for more experienced users, you aren’t going to get the same type of support you would on shared hosting. You’re expected to have some technical knowledge, so don’t expect a lot of help in setting up programs unless the problems are server related. The only form of support available is email or ticket support for existing customers. There is no phone or live chat support. However, their available support operates 24/7.
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Horrible provider, stay away! The customer service awful. Hostile and arrogant.
HostHatch is a company that doesnt care about customer service. They care much what you think about them and are very sensitive about it, in fact they care more about it than customer service/customers and they are always right (Should't be the other way around?).They will go into unbelievable lengths to prove themselves right over as little as 15$ and they don't care that you will never, ever purchase anything from them again. As long as they are right, and they get your money.
Avoid HostHatch at all your cost
This is the worst hosting company that I've ever seen. Their service is the worst. If you've bought a package which is not correct or lack of service that you need, they will not do anything for you. Your money with them will be like throwing in water! Avoid HostHatch at all your cost!