Reviews and expert opinion GigeNET

Ranked 122nd from 3925 Web Hosting
4.6
  • Features
    4.6
  • Ease of Use
    4.6
  • Support
    4.6
  • Pricing
    4.6
Server locations
Chicago
Los Angeles
Ashburn
Sandra Tanoto
Sandra Tanoto
Web Hosting Expert
GigeNET, formerly known as GlobalWebHost, was founded in 1997 and specializes in enterprise-grade public cloud server and dedicated server hosting. With their premium high-performance server solutions and world-class support, it’s no wonder they’ve been able to retain over 99% of their customer base year after year.

Overview

GigeNET, formerly known as GlobalWebHost, was founded in 1997 and specializes in enterprise-grade public cloud server and dedicated server hosting. They’re based in Illinois and have data centers located in various parts of the United States, serving customers in over 140 countries around the world.

Features and Ease of Use

With a focus on dedicated server and custom cloud hosting solutions, GigeNET is obviously targeting more experienced website professionals rather than complete novices. But that doesn’t mean you’ll be left hanging if you’re not as familiar with dedicated servers; their tech support is committed to seeing you through every step of the process, which is likely why they’ve been able to retain over 99% of their customers every year.

One of the best features of GigeNET is that their dedicated server offerings are fully customizable. You can browse their inventory of custom configurations to select exactly what you need for your business, or work with one of their Solutions Architects to design a plan uniquely tailored for your needs.

Unsurprising for the level of service they offer, they have a 100% uptime guarantee, along with a few other features to demonstrate their world-class commitment to quality and service:

  • 15-minute max response time for support tickets
  • Full support for all power, network, and cooling issues
  • 10TB public bandwidth
  • Full use of private network
  • Software firewalls upon request
  • Free Webmin for UNIX and Linux OS
  • One-hour hardware replacement guarantee

They also offer four levels of management service for their dedicated server packages. You can opt to handle the initial software installations, regular backups, and server security yourself and then leave the standard system maintenance and management to GigeNETprofessionals, or go for a full-service management plan that has them taking care of everything on the backend. The latter would be best for small teams who can’t handle the technical workload of server management, but the former is recommended for more tech-savvy teams who’d like to do everything in-house.

Their cloud hosting service is just as impressive. Built on a 10 Gigabit network and with the ability to scale up to eight processors on a single virtual machine (VM), their customizable cloud hosting packages are optimized for breakneck speeds and allow comprehensive control via their custom control panel.

Pricing and Support

GigeNET’s dedicated server offerings are fully customizable. You choose from their inventory of custom configurations, or work with their Solutions Architect to craft the best fit for your needs and budget. Pricing will vary according to the custom package you choose.

If you’re opting for their cloud hosting packages instead, these are easily scalable and billed on an hourly basis on a 28-day month cycle. This means that if you’re anticipating a burst of traffic during a specific period, you can easily adjust your plan for those hours via their custom control panel, then scale back so you’re not paying for resources you don’t actually need.

GigeNET

There’s no free plan or money back guarantee available, but this is to be expected with enterprise-grade hosting solutions.

Support is available 24/7/365 via their phone hotline. Their team of technical staff are on hand 24 hours a day in the facility where your servers are located, which means you can instantly reach their on-site engineers whenever you have a question or concern about your critical data. Alternatively, they do have a live chat and email channel available, but the live chat is available only during regular business hours in Central Time.

Pricing

4.6

User reviews

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Bottom line on GigeNET

With their high-grade hardware and world-class support, it’s no wonder that GigeNET has made a name for themselves in the realm of dedicated server and public cloud hosting. Large enterprises will find GigeNET to be a premium IT infrastructure solution for their organization’s needs.

Pros

  • 24/7/365 phone support from on-site engineers
  • Customizable dedicated server plans
  • Cloud hosting packages are easily scalable
  • Excellent tech support and 99% customer retention rates

Cons

  • Live chat only available during business hours
  • No money back guarantee
Sandra Tanoto
Sandra Tanoto
Sandra is a writer and editor based in Singapore. Sandra keenly understands the need for businesses to remain on the cutting edge with the latest technologies and enjoys researching and the newest developments in tech.

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