Reviews and expert opinion Freeparking

Onajite Omare
Onajite Omare
Web Hosting Expert

Freeparking is a New Zealand company that offers website hosting solutions including VPS, VDS, e-commerce, and WordPress Hosting. It appears in the top five web hosting companies in New Zealand by market share. Before you make any final decisions, you should check out Hostinger’s cheap plans.


Overview

Freeparking

Freeparking is a website hosting provider based in New Zealand. The company, which has been operational for more than 18 years, also has a presence in the U.S., India, Australia, and the U.K.Freeparking is a website hosting provider based in New Zealand. The company, which has been operational for more than 18 years, also has a presence in the U.S., India, Australia, and the U.K.

Features and Ease of Use

freeparking 1

Freeparking web hosting solutions include VPS, VDS, WordPress, and e-commerce hosting, but doesn’t include dedicated server solutions. Some of the features you will find included in this vendor’s hosting packages are:

  • 140+ free one-click install apps
  • cPanel and Plesk control panels
  • Password Protect Directories
  • AWStats Website Statistics
  • Unlimited Sub-Domains
  • Unlimited Parked Domains
  • Unlimited Email Addresses
  • Unlimited Auto-Responders
  • Unlimited Email Traffic
  • Fully Redundant Load-Balanced Mail Platform

The starter hosting packages from Freeparking include 5GB web storage, 10GB web traffic, one hosted website, and ten MySQL databases. The premium hosting packages, on the other hand, include unlimited web storage, unlimited web traffic, five hosted websites, and unlimited MySQL databases.

Freeparking has one data center located in Auckland, New Zealand and their user interface is easy to use, allowing users to get updates pretty quickly as well as easily make changes to settings like DNS. Users who love self managing will love this interface.

One of the challenges you’re likely to face when using their hosting solutions is their email solution. This service is not as reliable; a considerable number of users have reported struggling to send emails for weeks. Incoming emails are also often rejected because the inbox is showing “Full” even when it has no emails.

What’s more, their mail servers seem to have been blacklisted by Spamhaus. Freeparking has not made any considerable effort to deal with the incessant attacks to its systems that many customers have complained about.

Pricing and Support

Freeparking hosting solutions are reasonably priced. However, they offer SSL certificates as an add-on that users have to pay for separately. For customers that want to run websites that require an SSL certificate, buying it separately makes this hosting solution pretty expensive.

Freeparking hosting plans are listed in U.S. Dollars, but users are sent invoices quoted in their local currency. This can sometimes result in the vendor charging you more as they again convert the local currency on the invoice back to dollars.

In addition, expect the prices to rise significantly after your first billing period expires. The low prices are introductory and only apply to your initial purchase term. Freeparking also offers their customers a free domain for life for as long as the user remains their hosting customer. However, this offer only applies to .nz and standard gTLD domain names.

You can contact the Freeparking support team via email, their support phone numbers including a toll free one, or by submitting a ticket. They have a live chat option but it takes quite some browsing to find it on their website. Freeparking support services are not available 24/7. Email support is available weekdays from 8:30 a.m. to 7:30 p.m. and 8:30 a.m. to 5:30 p.m. New Zealand Daylight Time (NZDT) on weekends. Phone support is available weekdays from 8:30 a.m. to 5:30 p.m. and Saturdays from 10:00 a.m. to 2:00 p.m. (NZDT).

The quality of Freeparking’s support leaves much to be desired. While the support team is polite and does their best to help, they are often ill-equipped to handle most of the hosting issues that customers present. You may prefer to take advantage of the fairly comprehensive knowledge base offered by Freeparking that includes an FAQ section and video tutorials.

How much does Freeparking cost?
Freeparking offers plans from $12 to $33. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Freeparking plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Freeparking can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Freeparking here.
How good is Freeparking’s customer support?
Freeparking is not ranked as one of our top web hosts. But that can also be a result of Freeparking being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Comparison

How does Freeparking match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
Freeparking Compare 4.2 Compare
Bluehost Compare 2.5 Compare

Pricing

User reviews

Based on 2 reviews in 1 languages
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1.0
Robert Lee
Thailand
March 21, 2020
Failed to deliver

Provided great service for one year but come time to renew my subscription they were incompetent as a host. Would not recommend using this company to host your website. They could not provide basics services such as login support. Invoicing was confusing

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1.0
Steve
New Zealand
September 01, 2019
FREEPARKING FAIL

My business has been with Freeparking on an E2 plan for many years with no apparent issues, and a few weeks ago we decided to upgrade to their Sitewiz e-commerce plan. BIG MISTAKE.Since then we have experienced ongoing issues trying to publish a new website on our longstanding domain name, that has required hours of emailing and calls to fix, our website inexplicably goes down with no warning (forcing me to halt ongoing promotions) and I constantly find myself being unable to log into the site-builder to make changes.When I hit them up about it the last time, they blamed "network issues", and because the 'up-stream support' for their site-builder is based in Europe, good luck getting things resolved quickly due to the time difference...These people do not seem to realize that businesses depend on a certain quality of service to operate, and there appears to be no end in sight. There has been no mention of compensation despite the fact that we are paying for a service we effectively cannot use. We are now seriously considering throwing in the towel and moving to another provider.

Bottom line on Freeparking

Freeparking seems to have the infrastructure necessary to host small and medium-sized business websites in New Zealand. However, their less than optimal support and challenges with their email hosting solutions may make them less preferable to other hosting vendors in New Zealand.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Pros

  • Easy to use user interface
  • Offers customers a free domain for life
  • Free SiteLock LITE Trial website security scanner
  • Reasonably priced introductory hosting prices

Cons

  • Incessant issues using their email solution
  • Support team is not available 24/7
Onajite Omare
Onajite Omare
Onajite is a content writer and Website developer that is focused on helping businesses attract, engage, and convert customers on the internet. When she's not writing content, crafting designs, or codes, she enjoys a good book.

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