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Reviews and expert opinion Freeparking

Onajite Omare Onajite Omare Web Hosting Expert

Freeparking is a New Zealand company that offers website hosting solutions including VPS, VDS, e-commerce, and WordPress Hosting. It appears in the top five web hosting companies in New Zealand by market share.

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Freeparking is a website hosting provider based in New Zealand. The company, which has been operational for more than 18 years, also has a presence in the U.S., India, Australia, and the U.K.Freeparking is a website hosting provider based in New Zealand. The company, which has been operational for more than 18 years, also has a presence in the U.S., India, Australia, and the U.K.

Features and Ease of Use

freeparking 1

Freeparking web hosting solutions include VPS, VDS, WordPress, and e-commerce hosting, but doesn’t include dedicated server solutions. Some of the features you will find included in this vendor’s hosting packages are:

  • 140+ free one-click install apps
  • cPanel and Plesk control panels
  • Password Protect Directories
  • AWStats Website Statistics
  • Unlimited Sub-Domains
  • Unlimited Parked Domains
  • Unlimited Email Addresses
  • Unlimited Auto-Responders
  • Unlimited Email Traffic
  • Fully Redundant Load-Balanced Mail Platform

The starter hosting packages from Freeparking include 5GB web storage, 10GB web traffic, one hosted website, and ten MySQL databases. The premium hosting packages, on the other hand, include unlimited web storage, unlimited web traffic, five hosted websites, and unlimited MySQL databases.

Freeparking has one data center located in Auckland, New Zealand and their user interface is easy to use, allowing users to get updates pretty quickly as well as easily make changes to settings like DNS. Users who love self managing will love this interface.

One of the challenges you’re likely to face when using their hosting solutions is their email solution. This service is not as reliable; a considerable number of users have reported struggling to send emails for weeks. Incoming emails are also often rejected because the inbox is showing “Full” even when it has no emails.

What’s more, their mail servers seem to have been blacklisted by Spamhaus. Freeparking has not made any considerable effort to deal with the incessant attacks to its systems that many customers have complained about.

Pricing and Support

Freeparking hosting solutions are reasonably priced. However, they offer SSL certificates as an add-on that users have to pay for separately. For customers that want to run websites that require an SSL certificate, buying it separately makes this hosting solution pretty expensive.

Freeparking hosting plans are listed in U.S. Dollars, but users are sent invoices quoted in their local currency. This can sometimes result in the vendor charging you more as they again convert the local currency on the invoice back to dollars.

In addition, expect the prices to rise significantly after your first billing period expires. The low prices are introductory and only apply to your initial purchase term. Freeparking also offers their customers a free domain for life for as long as the user remains their hosting customer. However, this offer only applies to .nz and standard gTLD domain names.

You can contact the Freeparking support team via email, their support phone numbers including a toll free one, or by submitting a ticket. They have a live chat option but it takes quite some browsing to find it on their website. Freeparking support services are not available 24/7. Email support is available weekdays from 8:30 a.m. to 7:30 p.m. and 8:30 a.m. to 5:30 p.m. New Zealand Daylight Time (NZDT) on weekends. Phone support is available weekdays from 8:30 a.m. to 5:30 p.m. and Saturdays from 10:00 a.m. to 2:00 p.m. (NZDT).

The quality of Freeparking’s support leaves much to be desired. While the support team is polite and does their best to help, they are often ill-equipped to handle most of the hosting issues that customers present. You may prefer to take advantage of the fairly comprehensive knowledge base offered by Freeparking that includes an FAQ section and video tutorials.



How does Freeparking match up to the competition?



Freeparking seems to have the infrastructure necessary to host small and medium-sized business websites in New Zealand. However, their less than optimal support and challenges with their email hosting solutions may make them less preferable to other hosting vendors in New Zealand.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.


  • Easy to use user interface
  • Offers customers a free domain for life
  • Free SiteLock LITE Trial website security scanner
  • Reasonably priced introductory hosting prices


  • Incessant issues using their email solution
  • Support team is not available 24/7


Is Freeparking expensive?Freeparking offers web hosting at an affordable price, but you can get a better deal elsewhere. For example, Hostinger offers more resources and faster speeds with much lower prices. For the best deals on the top budget hosts, check out the latest discounts for June 2022 on our coupon page.What WordPress performance tools does Freeparking have?Freeparking features a built-in caching system on its WordPress plans. Besides this, you will need to further optimize WordPress yourself using plugins. Many of the hosts on our list of the best web hosting services for 2022 offer better speed-boosting tools for WordPress at comparable or lower prices.Does it matter where you buy your domain name?If you have a domain name that is registered elsewhere, you can use it without performing a domain transfer by pointing it to Freeparking’s nameservers. However, if you do choose to transfer, Freeparking will cover all domain fees for the lifetime of your hosting account.What sort of money-back guarantee does Freeparking have?Freeparking offers a 30-day money-back guarantee with every plan. You can cancel at any point during this period to receive a refund, excluding a NZ$15 administration fee.

Onajite Omare Onajite Omare
Onajite is a content writer and Website developer that is focused on helping businesses attract, engage, and convert customers on the internet. When she’s not writing content, crafting designs, or codes, she enjoys a good book.

User reviews

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If you would like to be treated with derision and spend time in feedback loops of Catch-22 like scenarios that make you feel like you've done an accidental double drop of LSD while in your work place these are the guys for you. Freeparking should also be used by any masochist who enjoys feeling like they're being reduced to the 5 year old version of themselves and that any attempt to pose a logical question will be met with (a clearly scripted) monotone reply. EVERY time I call these guys (and wow, it's a lot of times) I come away feeling I need to check in with a therapist or request a script for some heavy anti anxiety meds. I'd love to know who set up this giant, cosmic expanse of a cluster fk - surely the CEO's, directors, owners are running their business this way so that they can listen back to recordings of "customers" going slowly more and more insane. I can't think of any other feasible reason to have a business set up this way.

Jeannine, USA
May 03, 2022
Not even one star

Been a client for many years. Suddenly my registered domain name has been lost and the support team did nothing. No answer but an e-mail asking if I was happy with the way they handled the problem. I answered of course no. After that silence. It's been a year.

Paris Asvestas, Greece
January 13, 2022
These guys suck

Terrible. Spend your money elsewhere as these guys are completely incompetent. Three times now I have had to contact support to fix what should be a basic issue (the website wouldn't publish and when they got back to me each time they said it was fixed but it didn't save the changes I had made in the editor). Good thing I'm using a free trial as I definitely would not give these fools a cent.

Jack White, New Zealand
May 06, 2021
Appalling service from Free Parking

It is a constant battle with the team behind the Free Parking group. They respond with less than intelligent answers and seldom actually fix any problems I ask about. I tend to do workarounds. It appears it is the same incompetent support group that runs Discount Domains and I get the same responses. I am so frustrated about managing all the domains we have for us and various clients that I am embarking on moving them all to a new registrar offshore. It's a lot of work, but it beats this crazy service on any given day and knowing I will be rid of them soon.

anonymus, USA
April 05, 2021
Absolutely terrible service

I am a reseller and Freeparking has suspended all my accounts 3 times all caused by errors at their end. Then I get passed from person to person for hours. Their tech help and accounts are useless. Worst company I have ever dealt with. Avoid.

anonymus, New Zealand
April 01, 2021
Failed to deliver

Provided great service for one year but come time to renew my subscription they were incompetent as a host. Would not recommend using this company to host your website. They could not provide basics services such as login support. Invoicing was confusing

Robert Lee, Thailand
March 21, 2020

My business has been with Freeparking on an E2 plan for many years with no apparent issues, and a few weeks ago we decided to upgrade to their Sitewiz e-commerce plan. BIG MISTAKE. Since then we have experienced ongoing issues trying to publish a new website on our longstanding domain name, that has required hours of emailing and calls to fix, our website inexplicably goes down with no warning (forcing me to halt ongoing promotions) and I constantly find myself being unable to log into the site-builder to make changes. When I hit them up about it the last time, they blamed "network issues", and because the 'up-stream support' for their site-builder is based in Europe, good luck getting things resolved quickly due to the time difference... These people do not seem to realize that businesses depend on a certain quality of service to operate, and there appears to be no end in sight. There has been no mention of compensation despite the fact that we are paying for a service we effectively cannot use. We are now seriously considering throwing in the towel and moving to another provider.

Steve, New Zealand
September 01, 2019
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