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Freeparking Review 2024 – Does It Live Up to Its Reputation?

Onajite Omare Onajite Omare Web Hosting Expert

Freeparking is a New Zealand company that offers website hosting solutions including VPS, VDS, e-commerce, and WordPress Hosting. It appears in the top five web hosting companies in New Zealand by market share.

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Freeparking is a website hosting provider based in New Zealand. The company, which has been operational for more than 18 years, also has a presence in the U.S., India, Australia, and the U.K.Freeparking is a website hosting provider based in New Zealand. The company, which has been operational for more than 18 years, also has a presence in the U.S., India, Australia, and the U.K.

Features and Ease of Use

freeparking 1

Freeparking web hosting solutions include VPS, VDS, WordPress, and e-commerce hosting, but doesn’t include dedicated server solutions. Some of the features you will find included in this vendor’s hosting packages are:

  • 140+ free one-click install apps
  • cPanel and Plesk control panels
  • Password Protect Directories
  • AWStats Website Statistics
  • Unlimited Sub-Domains
  • Unlimited Parked Domains
  • Unlimited Email Addresses
  • Unlimited Auto-Responders
  • Unlimited Email Traffic
  • Fully Redundant Load-Balanced Mail Platform

The starter hosting packages from Freeparking include 5GB web storage, 10GB web traffic, one hosted website, and ten MySQL databases. The premium hosting packages, on the other hand, include unlimited web storage, unlimited web traffic, five hosted websites, and unlimited MySQL databases.

Freeparking has one data center located in Auckland, New Zealand and their user interface is easy to use, allowing users to get updates pretty quickly as well as easily make changes to settings like DNS. Users who love self managing will love this interface.

One of the challenges you’re likely to face when using their hosting solutions is their email solution. This service is not as reliable; a considerable number of users have reported struggling to send emails for weeks. Incoming emails are also often rejected because the inbox is showing “Full” even when it has no emails.

Furthermore, it appears that Spamhaus has blacklisted their mail servers. Freeparking has shown little initiative in addressing the constant system attacks that numerous customers have raised concerns about.

Pricing and Support

Freeparking hosting solutions are reasonably priced. However, they offer SSL certificates as an add-on that users have to pay for separately. For customers that want to run websites that require an SSL certificate, buying it separately makes this hosting solution pretty expensive.

Freeparking hosting plans are listed in U.S. Dollars, but users are sent invoices quoted in their local currency. This can sometimes result in the vendor charging you more as they again convert the local currency on the invoice back to dollars.

In addition, expect the prices to rise significantly after your first billing period expires. The low prices are introductory and only apply to your initial purchase term. Freeparking also offers their customers a free domain for life for as long as the user remains their hosting customer. However, this offer only applies to .nz and standard gTLD domain names.

You can contact the Freeparking support team via email, their support phone numbers including a toll free one, or by submitting a ticket. They have a live chat option but it takes quite some browsing to find it on their website. Freeparking support services are not available 24/7. Email support is available weekdays from 8:30 a.m. to 7:30 p.m. and 8:30 a.m. to 5:30 p.m. New Zealand Daylight Time (NZDT) on weekends. Phone support is available weekdays from 8:30 a.m. to 5:30 p.m. and Saturdays from 10:00 a.m. to 2:00 p.m. (NZDT).

The quality of Freeparking’s support leaves much to be desired. While the support team is polite and does their best to help, they are often ill-equipped to handle most of the hosting issues that customers present. You may prefer to take advantage of the fairly comprehensive knowledge base offered by Freeparking that includes an FAQ section and video tutorials.



How does Freeparking match up to the competition?

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Freeparking seems to have the infrastructure necessary to host small and medium-sized business websites in New Zealand. However, their less than optimal support and challenges with their email hosting solutions may make them less preferable to other hosting vendors in New Zealand.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.


  • Easy to use user interface
  • Offers customers a free domain for life
  • Free SiteLock LITE Trial website security scanner
  • Reasonably priced introductory hosting prices


  • Incessant issues using their email solution
  • Support team is not available 24/7


Is Freeparking expensive?

Freeparking offers web hosting at an affordable price, but you can get a better deal elsewhere. For example, Hostinger offers more resources and faster speeds with much lower prices.

For the best deals on the top budget hosts, check out the latest discounts for 2024 on our coupon page.

What WordPress performance tools does Freeparking have?

Freeparking features a built-in caching system on its WordPress plans. Besides this, you will need to further optimize WordPress yourself using plugins.

Many of the hosts on our list of the best web hosting services for 2024 offer better speed-boosting tools for WordPress at comparable or lower prices.

Does it matter where you buy your domain name?

If you have a domain name that is registered elsewhere, you can use it without performing a domain transfer by pointing it to Freeparking’s nameservers. However, if you do choose to transfer, Freeparking will cover all domain fees for the lifetime of your hosting account.

What sort of money-back guarantee does Freeparking have?

Freeparking offers a 30-day money-back guarantee with every plan. You can cancel at any point during this period to receive a refund, excluding a NZ$15 administration fee.
Onajite Omare Onajite Omare
Onajite is a content writer and Website developer that is focused on helping businesses attract, engage, and convert customers on the internet. When she’s not writing content, crafting designs, or codes, she enjoys a good book.
User reviews
Based on 14 reviews in 1 languages
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Truly Horrific

Everything has already been said in other comments: Terrible service, customer support, and business practices. Avoid at all costs.

anonymus, New Zealand
March 11, 2024
Worst (lack of) service provider ever, Don’t bother with them.

Not even worthy of one star. Have been their customer for many years. And they used to be pretty good. But no longer. Absolute sh@e. Frontline support will talk to you sweetly, but have no idea how to fix anything. Higher technical support take days just to acknowledge issues and even longer to address it. I DO NOT RECOMMEND THIS COMPANY

Paul, New Zealand
December 07, 2023
Website constantly shuts down causing loss of sales

In the initial set up process, the sales rep sold me a service that was not needed. It took 2 weeks of arguments to a refund. The SSL for the sitewiz constantly expires prematurely so customers get an 'unsecured' page warning causing loss of sales. At renewal I had no time during product development to sort a new site service so had to renew. The 365 day subscription expired after only 2 months and 2 weeks causing all sales to stop. Will not renew again. Avoid this site service

anonymus, New Zealand
September 24, 2023
Terrible WordPress hosting

Very bad support very bad hosting. My website is down and when I went to talk to them they were not replying and they also blocked me on their chat support. Now I can't even talk to them my clients are very upset about their websites not working and when I tried to talk to them they blocked me. Don't waste your money with them.

John, New Zealand
September 20, 2023
Decline of FreeParking

I have been with Freeparking for more than 15 years for all my domains and hosting for all my businesses. It does appear to me that all this new “upgrade” and rebranding has lost the focus on the customer. I have tried now for weeks dialling the 09 925 5552 number, but just loops through the options. They keep telling me it's getting fixed, but I believe that they just don't want to talk to their customers. The upgrades obviously work for the company and not for the client. I will be slowly moving my business to a more customer focussed operator in the new year. It cost me money and more time recently trying to get my web developer logged into my c-panel only to be told that the “upgrade” does not allow new users. Now I have to pay additional cost again for webhosting because the "upgrade" does not allow transfers any longer - how convenient for them! Not good at all – sad to see the decline in a once great company to work with. Seriously unhappy

Billy Waterston, New Zealand
November 07, 2022
They are so bad it is almost laughable.

They charged me twice for a domain name and then refused to acknowledge it even though I showed the evidence on my bank statement then they charged me for a domain name that I didn’t want. I clicked a renew button and somehow managed to pay for a whole new domain name. They refused to refund or transfer the payment to the domain name I wanted. I have just read the other reviews here and can’t imagine how they can possibly have a 4.2 star rating when every single review is a reluctant 1 star. More trickery from these untrustworthy thieves. Go elsewhere!

Alla Kirkham, New Zealand
September 20, 2022

some of the worst service I have ever received from any company ever. Sad that I can't give them less than 1 star. Trying to find out why my emails that I send are ending up rated as spam, advised that most host has been blacklisted. Emailed them, stupid replies about being hosted with someone else, ring this person, etc. Appauling.

Bruce, New Zealand
August 08, 2022

Oh my gosh! I am going through the same thing. Its been two weeks trying to chase a refund because their service is terrible! And they keep referring me to different people on the phone...its been incredibly frustrating to the point of tears! AVOID FREEPARKING AT ALL COSTS! I have used them for 8 years and now it appears their customer focus and service is almost non existant.

anonymus , New Zealand
November 17, 2023

If you would like to be treated with derision and spend time in feedback loops of Catch-22 like scenarios that make you feel like you've done an accidental double drop of LSD while in your work place these are the guys for you. Freeparking should also be used by any masochist who enjoys feeling like they're being reduced to the 5 year old version of themselves and that any attempt to pose a logical question will be met with (a clearly scripted) monotone reply. EVERY time I call these guys (and wow, it's a lot of times) I come away feeling I need to check in with a therapist or request a script for some heavy anti anxiety meds. I'd love to know who set up this giant, cosmic expanse of a cluster fk - surely the CEO's, directors, owners are running their business this way so that they can listen back to recordings of "customers" going slowly more and more insane. I can't think of any other feasible reason to have a business set up this way.

Jeannine, USA
May 03, 2022
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery Read more reviews
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