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Reviews and expert opinion Discount Domains

Mark Holden Mark Holden Web Hosting Expert

Discount Domains is a New Zealand-based domain registrar and a trusted web hosting service that provides affordable hosting packages and a number of add-ons, in addition to professional support and 24/7 monitoring.

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Founded in 2003, Discount Domains provides premium web hosting, email hosting, domain registration services, and SEO to over 13,000 clients. Their servers are located in New Zealand.

Features and Ease of Use

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Discount Domains gives you everything you need to create your website or blog and even manage your emails and databases. Here is a rundown of their features:

  • Plesk control panel
  • Domain registration
  • Softaculous app installer
  • Horde email accounts
  • Online file manager
  • Backup and restore
  • DNS settings
  • PHP, Perl, Ruby, Python, JavaScript
  • Let’s Encrypt SSL
  • FTP access

Building a website or blog has never been easier for newbies, but with Discount Domains’ web builder, you can build a full website in minutes with their drag-and-drop interface. Choose from 100s of responsive and customizable themes with built-in e-commerce features that let you sell products and accept payments in store. Once you create pages, you can embed photos and videos and integrate a free shopping cart on your e-commerce website.

Every hosting account comes with the innovative Plesk control panel, a user-friendly hosting platform for developers, techies, and agencies. It comes with a dashboard that lets you build and manage multiple websites, monitor performance, and run updates. Designed with flexibility and control in mind, their Plesk-powered hosting also lets you install third-party and open sources apps. You can easily extend the features and tools of your control panel by integrating over 100+ extensions.

Pricing and Support

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I find it grossly misleading, if not untruthful, for Discount Domains to claim their hosting packages are cheap when they’re clearly expensive (including their add-ons) compared to other comparable services. All of their four web hosting plans and add-ons have yearly billing cycles. The one good thing worth mentioning with regards to their pricing is that they don’t charge any setup fees. If you’d like to upgrade, you can do so quickly and easily too from their user-friendly customer portal. There’s no need to call support as provisioning is instant.

Locally-owned and operated, Discount Domains leverages the talents of trustworthy Kiwi professionals in every area of hosting. They have Linux admins, computer technicians, and network engineers who can assist you with a myriad of issues. Call their telephone support line between 8:30 a.m. – 5:30 p.m on Monday-Friday, open a ticket, or use their online contact form; they’ll help you promptly. If you’re a hands-on person like me, you’ll appreciate being able to check their FAQs and knowledge base for answers to simple hosting issues.




How does Discount Domains match up to the competition?

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User reviews

Based on 6 reviews in 1 languages
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Disgruntled customer
June 08, 2021
Agree with all the reviews here

Yes Discount Domains Customer service is appalling. They charged an additional year, apologized for it & said it would be refunded then went back on their word. Emails to & fro wasting time then they had the audacity to say “as a courtesy, they will refund as per the Terms & Conds. Would change companies if it was easy. Very poor service.

Phil Murphy
New Zealand
March 03, 2021
Avoid – Terrible service

Failed to inform me about domain expiry. Charged me extra fees for renewal but refused to refund those upon request. Provided me emails logs proving they had failed to contact me as per their own T&Cs. Blamed me for not updating my contact details, when they have literally not changed in 10 years - they lost them in a system migration (yet my login is literally my email address and they still couldn't find it). Refuse point blank to consider any refund or rectifying action. Escalation met with the same "No" response, without ever demonstrating they had actually done their job properly.

New Zealand
January 04, 2021

Was automatically transferred from Umbrellar who were great to deal with to Discount Domains. Absolute rubbish company. Cut my business site without any contact, poor website and poor customer service. Do not recommend and looking for NZ based alternatives.

New Zealand
December 13, 2020
Terrible Service, Terrible Product

We have used discount domains for three years now and they are worse every year we stay with them, Year 1 they worked as described, year 2 the server looked to be down for upgrades every few months and no emails received in that time it was down, year 3 they have their server down at least every month without warning and we only find out when no emails received, when calling support you either cant get through or they tell you they are working on it. Could deal with it OK if it wasn't every month. Will be switching because of these issues.

August 08, 2020
Gone to the pack

We have used Discount Domains for over a decade. They used to be very helpful and quite on the ball with support, corrections to billings and advice. In the last year, it is like the entire company moved to a new country and the people supporting the business are knowledgeless. Not only that, the system is now less informative with the domains we have in our account and how they are renewed. They have become painful to deal with and I will be moving all our domains to another supplier.

Small Business Owner
New Zealand
August 26, 2019
Beware of Discount Domains

I have used Discount Domains for domain registration and hosting for several years, without any drama. This week however I received invoices totaling over $2,000 for hosting services which I haven't used. Apparently I needed to notify them that I did not want to continue with their hosting services, and since I didn't they have invoiced me for every year that I haven't used their services since then. Not just an invoice but a letter demanding immediate referral to a debt collection agency if not paid within 7 days. I never received a statement or any prior notification that this was about to occur. I feel severely taken advantage, as this is putting my sole trader business under considerable strain.

Discount Domains REVIEW: BOTTOM LINE

Whether you want to register a domain or set up a website in New Zealand, Discount Domains can help you get your personal blog or small business websites up and running in no time.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.


  • User-friendly control panel
  • True local support team
  • Stable and reliable hosting
  • Fast provisioning and upgrades


  • No mention of uptime
  • Add-ons are quite expensive
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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