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Reviews and expert opinion CrowdSpring

Emily Wang Emily Wang Graphic Designer

CrowdSpring is the 3rd largest marketplace for crowdsourcing design. But their relatively smaller community compared to their larger counterparts affords you a more hands-on team, with more personalized consultations for your project. As a result, they see a higher user satisfaction rate and a greater array of designs for you to choose from. Also unique to CrowdSpring is their naming service, which enables you to tap on the creative juices of over 100,000 contributors to pinpoint an extraordinary name for your brand.

Overview

crowdspring-overview

Ticking Off All The Right Points For Logo Design

CrowdSpring is a basic, solid, and reliable logo design content service. It delivers the logo of your dreams, while avoiding many hurdles. Their excellent brief, pricing system and community of experienced and skilled designers make this platform unbeatable.

Don’t expect too much sophistication or exceptional aesthetics! However, the prices and quality of design balance each other out. They often beat competitors’ prices, so we warmly recommend you to check them out.

Why choose CrowdSpring?

  • Terrific support
  • Community features
  • Competitive prices

Read on to learn what CrowdSpring is all about.

4.0

Features

There Are No Details Here

The CrowdSpring brief could use more detail, which is disappointing when you’re looking to give your contest participants as much information as possible. They do have one neat feature, though – the option to choose which file types you’d like to receive in your final package.

The designer profiles section has a number of filters that allow you to easily find the person you’re looking for.  Though the designers aren’t rated, they each have a portfolio, so you can see their work and invite them to join your project.

A few more features are available at the contest stage. This includes “presentation” pages for art directors and project managers or, more importantly, “focus groups” for getting your colleagues’ input.

4.0

Ease of use

crowdspring-ease-of-us

Little Things Make CrowdSpring More Complicated than It Should Be

The CrowdSpring website is easy, simple to navigate and makes the most out of a straightforward design to still give off a professional feel.
As a visitor you might find it annoying that most contests can’t be viewed unless you register, but when you’re a customer trying to conceal your new logo from competitors, this may actually be a plus.
The contest building interface is nice, and lists all your potential upgrades and add-ons on the order form itself – which also includes your brief. You can review your order before proceeding to the payment stage which will launch your contest. After you’ve rated, commented, shared your entries and finally picked a winner, you and the designer will have 30 days to finalize the order and make small changes before you receive your finished logo.

5.0

Support

crowdspring-supportCrowdSpring Tackles Support Head-On

The CrowdSpring award-winning support is just awesome. They have every contact avenue you can think of and then a couple of more, like a Facebook and Twitter account that clearly also functions as a customer service venue. The FAQ is about as detailed as it can be, there’s live support available on the order form and beyond and the website is helpful enough to list their office hours together with their phone number. Don’t be surprised if you get a reply on a Sunday, though – CrowdSpring is just that good.

  • Live Chat
  • Email Support
  • Support Center
  • FAQ
  • Phone Support
4.5

Pricing

An Overly Complicated System Hiding a Good Price

CrowdSpring’s pricing system is somewhat confusing. This is partly due to the fact it differentiates between project types. This increases your options for additional project management and packages, while influencing the number of entries and designers you can expect.

That being said, we believe CrowdSpring’s Silver option is actually very good. It will let you gain exposure to numerous designers, competing for cost-effective prices.

Comparison

How does CrowdSpring match up to the competition?

Fiverr Logo DesignCompare4.9Compare
Tailor BrandsCompare4.9Compare
CrowdSpringCompare4.4Compare
Get Custom LogoCompare1.5Compare

CrowdSpring REVIEW: BOTTOM LINE

PRO’S

  • Great Support
  • Nice Features
  • Good minimal price
  • Copyrights ownership

CON’S

  • Limited Brief
  • Confusing order form
  • No designer ratings

CrowdSpring is a reliable service, with many of the previous usability glitches gone since the redesign in September 2017. Their creative brief and quality of designs are satisfactory, but not remarkable. The one place where CrowdSpring truly stands out is their impeccable customer support. They also offer competitive prices, so getting a new logo becomes affordable even for a small business.

Emily Wang Emily Wang
Emily is a Web Designer and Art Director. She is experienced in creating Brand strategy and marketing collateral for both big and small organizations.
4.7

User reviews

Based on 60 reviews in 1 languages
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Their money-back guarantee is fake !

I've requested a refund as the quality of the work was not good. Their money-back guarantee is totally fake. They have confirmed me that I would be refunded in 3 weeks. After that, they never replied to my mail and I never got any refund. I'm stil trying to reach them for my refund.

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Apo Ekdal, Belgium
June 23, 2022
1
Don’t honour the money back guarantee

I'm waiting 2 months for a refund I was told I'd have within 3 weeks. No replies to emails or phone. The chatbot is inactive and their Facebook comment too - that just refers you back to the chatbot. I'd give no stars if that was available. Absolute amateur company. STAT AWAY!

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Liam Farrell, Ireland
March 31, 2022
1
Great experience

Great experience - from concept to site design to excellent Creatives for a great value. My only recommendation is to allow Clients to privately save/tag 'favorites' in addition to current star ratings - this would be much better for narrowing down top design choices (as there are several 4- and 5-star designs to sift through).

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Erik M, USA
May 28, 2021
5
first experience with Crowdspring

This is my first experience with Crowdspring, having being referred by a friend. It has been exactly what I need - a first-time author wanting to find a book cover design that was eye-catching and would be "the most important page in my book". The creatives were on to my brief immediately, giving me design idea after design idea. The process allowed for maximum input from me with each of them, a tweak here a tweak there, until we arrived at the perfect design. What a brilliant platform! And the crew at crowdspring were always just a note, an email away from guiding me through the project. I almost can't wait for my next book to be ready for me to start another fun project with Crowdspring.

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David C, USA
May 27, 2021
5
Very happy

Very happy with how easy the process was to get help in naming our business. Had a large volume of choices. Creatives were responsive to suggestions to improve names and picked a great business name. The creative was great to work with on this project. Creative and helpful to get a business idea matched to a name.

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Andy L, USA
November 18, 2020
5
really pleased with the process

We used Crowdspring 10 years ago for the visual identity design of our business. We came back as we are establishing a new business, and again were really pleased with the process from start to finish. Now that we have a name for our business, we’ll come back for the visuals when we’re ready.

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Brady J, USA
November 05, 2020
5
beyond happy I used them again

This was the second time I used Crowdspring. The first time I found a wonderful design right out of the gate. The second time I was having trouble finding the right designer and logo/artwork. The Crowdspring team listened and understood the problems I was having and worked with me to find a new designer and logo. I finally found one and I'm beyond happy I used them again!!

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Colleen M, USA
November 03, 2020
5
I’ve used it twice

I've used it twice at different times. For non-artists seeking a logo it's great. Many people 'think' they can do artwork, but don't try it at home get a pro applies they have to use your service. The crowdspring creative, Cindy did an excellent logo for my podcast, bold, explosive, attention getting. cuts through the clutter.

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Bruce C, USA
November 03, 2020
5
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