Features and Ease of Use
As Xicon Cloud is a business hosting provider, you shouldn’t expect the same types of features and services as with other web hosting companies. Rather, Xicon Cloud’s business model is built on setting up powerful, custom solutions exactly according to the needs of their customers and partners.
Most of their solutions are built on Microsoft Windows machines using Microsoft technologies such as Exchange, Office 365, and so on. They provide virtualized systems accessed using Citrix or Microsoft RDS with optional XenApp or XenDesktop setups. Other technologies they use are SpamTitan for antivirus/spam protection, web filtering tools, and firewalls, along with multiple encryption methods for sensitive emails, backups, or other business information.
Their U.K.-based data centers also conform to crucial quality assurance standards, like ISO 27001 and PCI-DSS for secure payment processing.
As an approved NHS supplier, Xicon Cloud can provide private hosting solutions as well as assist clients in getting the necessary clearance to properly handle Patient Identifiable Data (PID). They also provide connectivity services across the U.K with point-to-point or MPLS solutions.
Pricing and Support
Xicon Cloud provides a decent range of business-centric hosting solutions. As they cater to businesses with highly specialized needs, they don’t provide any pre-made packages. The pricing models they provide when you request information are straightforward, but will most likely only be used as a stepping stone to the custom solution that you’ll tailor-make with them.
Your pricing plan will be completely scalable so that your solution can grow with your business. There are also monthly options available so that you don’t need to commit long-term. The price you pay will depend heavily on the type of hosting service, the business applications you run on it, and the scale you need. For example, a Exchange solution can be charged per user.
Of course, Xicon Cloud offers 24/7/365 technical support and server monitoring. Whatever type of hosting you signed up for, you can rest assured that you’ll receive a team of support staff with expertise in that specific software or application. You can also employ a range of managed services specific to your hosting solution and speak with them to come up with a custom arrangement. They offer multiple support channels, such as phone, live chat, email, and ticket support, and are very active via social media. However, as they cater for business, they don’t really provide tutorials or other documentation.