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Reviews and expert opinion Well-Web

Gwen Rodgers Gwen Rodgers Web Hosting Expert

Now with 23,000 customers, Well-Web has been offering Russia-based SSD and HDD hosting since 2015. Its hosting plans are more developer-friendly than beginner-friendly.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
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Overview

Screen Shot 2019 06 19 at 1.39.15 PMTo compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.

Russian website hosting provider Well-Web has been in business since 2015. It hosts more than 60,000 websites for almost 23,000 customers from 6 worldwide data centers.

Web-Web’s website is available in English and Russian, with a currency converter for Russian rubles, euros, and U.S. dollars.

Features and Ease of Use

Screenshot 2019 06 25 at 09.18.20

Well-Web sells a range of hosting services, from SSD and HDD shared hosting to dedicated server rentals and VPS packages. Its plans come with the following core features as standard:

  • 99.97% uptime record
  • Automatic daily backups stored offsite
  • Free .ru, .win. or .fun domain with annual plans
  • Up to unlimited add-on domains
  • Free SSL certificates
  • Up to 30 GB SSD storage

Hosting plans support all versions of PHP, and you can even install a different version on each domain. You can choose between various technology bundles, e.g., Apache and PHP, Apache, Nginx with PHP, or Nginx with PHP-FPM. Although it’s not advertised on the vendor’s website, I confirmed with customer support that you can access shared hosting via SSH and can schedule Cron jobs.

The situation is a little less favorable for beginners. Customer support confirmed to me that there is no website builder, and the one-click installer is only available for WordPress. All plans come with daily incremental backups, with the ability to save backups into DropBox with one click.

Well-Web uses (but doesn’t own) Tier III data centers in multiple worldwide locations; e.g., the Netherlands, Russia, Germany, the U.S., and Singapore. For your server, you can choose between cheaper HHD storage or faster and more reliable SSD storage.

Pricing and Support

Plans are priced a tad higher than other Russian and international competitors, especially when you consider that the beginner-friendly features are quite limited. However, you do get a free domain (.ru, .win. or .fun) and a free SSL certificate to sweeten the deal. If you find a better price somewhere else, Well-Web will give you a 50-day discount as a gift.

Plans can be purchased on billing cycles from one to thirty-six months, with larger discounts for longer commitments. If you do make a major commitment, the 30-day money-back guarantee should get you out within the first month if things don’t go well.

24/7 customer service can be accessed via ticket, telephone, and live chat. I used the live chat a couple of times, and each time, the helpful and efficient agent picked up immediately:

image2 12

For self-support purposes, there are only three frequently asked questions.

4.0

Pricing

Well-Web Web Hosting
A Free Domain is included when purchasing any hosting service from Well-Web

Comparison

How does Well-Web match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
Well-WebCompare4.0Compare
BluehostCompare2.5Compare

Well-Web REVIEW: BOTTOM LINE

Well-Web’s hosting plans are slightly overpriced compared to the competition, but its customer service is far better than many similar hosts. Features are far more geared towards advanced users, and beginners will likely be disappointed by the lack of a website building tool.

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.

Pros

  • Very helpful live chat agent
  • 30-day money-back guarantee
  • Choice of SSD or HDD storage
  • All versions of PHP supported

Cons

  • Slightly overpriced plans
  • Few beginner-friendly features

FAQ

Does it matter where you host your website?You should choose a web host with a data center near your target audience. This will give your users a better experience. While Well-Web is a Russian company, it also has data centers in Europe and the US.How much does Well-Web cost per month?Well-Web web hosting is cheaper than that from many other Russian web hosts, but a host like Beget gives you more value for money. You can also get cheaper plans that give you more value from international hosts through our coupons page.Do all Well-Web plans include a free domain?You do get a free domain with all Well-Web annual hosting plans, but it’s a .ru, .win, or .fun domain. You have to pay extra for premium extensions like .com. If you’re going to be paying for a domain name anyway, you should have a look at the latest deal from the providers on our list of the top 10 web hosts for 2022.What sort of money-back guarantee does Well-Web offer?If you sign up for Well-Web and aren’t satisfied with your hosting experience, you can get a full refund within 30 days on long-term plans. But you can also purchase a one-month plan if you prefer to test it out short-term before you commit to a more substantial plan length.

Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
4.4

User reviews

Based on 7 reviews in 2 languages
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Awful service, the worst hosting ever :(

This company is using fake reviews and cheap prices to attract customers. When you are on board, there is no service, your sites can be down for Days, not hours. With no support. Overselling. No own servers. I made a bug mistake working with them, hope my review will help. Be careful working with this company.

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Mariya, Estonia
December 06, 2019
1
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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