Waxspace was founded in 2013 with “an ambition of providing customers [with] the best hosting experience.” Don’t they all aim for this?
With company headquarters in Washington, DC, Waxspace is a subsidiary of Delaware-based Cyleads LLC, and it has servers located all around the world.
Considering this is an American company, Waxspace’s website contains some surprisingly poor English in places.
Features and Ease of Use
Web hosting company Waxspace offers SSD Shared Plans and Linux Shared Plans. Somewhat confusingly, both types of plan are Linux based and come with similar features, so it seems simply a matter of whether or not you wish to be hosted on SSD storage. Either way, this vendor’s highly skilled technicians offer professional support to back up the Linux hosting plans. Windows hosting plans are “on the way.”
Waxspace provides high-performance, reliable servers with many user-friendly features including:
- 99.99% uptime guarantee
- Softaculous installer for 350+ scripts
- Premium website builder (for free)
- Website migration (for free)
- Full daily backups (for free)
- RAID 10 SSD storage
- cPanel control panel
- Free SSL certificates
- DDoS protection
While one part of the Waxspace website boasts about its 99.99% uptime guarantee, another section of the site boasts about a 100% uptime guarantee, but I won’t quibble about the 0.01% difference.
What is more important is the fact all hosting plans come with unmetered bandwidth, and several of them come with unlimited storage space. Depending on the plan you pick, you get various numbers of websites, MySQL databases, subdomains, and FTP accounts.
Pricing and Support
Waxspace’s prices range from less than a dollar per month (for simple non-SSD shared hosting) up to tens of dollars per month (for SSD-based dedicated servers), so there’s a price point for everyone. And all plans come with a “no-quibble” 30-day money-back guarantee that refunds your setup fees and monthly fees regardless of usage.
Waxspace claims its servers are so reliable that over 90% of its customers never need to contact the company. Nevertheless, it provides 24/7/365 professional support and invites you to call any time, any day, to speak with a highly skilled technician.
You can also reach out to support through the prominently displayed live chat feature. I gave it a try and found it satisfactory. However, I would have been happier if the support agent had provided me with the correct answer to my question about the money-back guarantee mentioned on their website.
