Reviews and expert opinion velia.net

Gwen Rodgers
Gwen Rodgers
Web Hosting Expert

As you’d expect from a subsidiary of market leader GoDaddy, velia.net’s dedicated server offerings are pretty good and are backed by a very responsive support team.

Overview

velianet mainvelia.net is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.

Part of the GoDaddy group, velia.net has been in business since 2003. It currently employs more than 30 people and provides services to 5,000 business customers around the world. The main website is in German and English, but the checkout flow is also available in Chinese. 

Features and Ease of Use

Screenshot 2019-08-08 at 15.55.55

This provider’s dedicated servers are designed primarily for enterprise-level clients. Their core features are:

  • 99.9% uptime guarantee
  • Backup services available
  • Up 100 Mbps port traffic included
  • A choice of operating system
  • KVM/IPMI remote access included

The six velia.net data centers are strategically located around the world, in the U.S.A. (St. Louis, Miami, and Los Angeles), France (Strasbourg), Germany (Frankfurt), and Hong Kong. However, I confirmed with customer services that velia.net doesn’t own the data centers. It’s not a showstopper for me, but I do think you’re more likely to get hardware issues resolved quickly and less likely to have resources oversold when your host owns its own data center(s). The good news is that velia.net owns all the equipment.

Customer services also confirmed a 99.9% uptime guarantee, which is around the industry average. However, digging into the terms of service reveals the sentence “…provides its services with an availability of 99.0% in the monthly mean,” and it doesn’t say what credits you’ll receive in the event of excessive downtime. 

Pricing and Support

velia.net

The dedicated servers start from an affordable base price. Prices increase in line with specifications, but they remain good value for money. You can configure your server at the checkout by choosing the operating system, storage, and RAM for additional monthly fees. 

There are no setup fees, and all purchases are made on a flexible month-to-month basis, which is good but means that there are no discounts for longer commitments.

Current customers have access to a client area, which may well include a decent set of self-support resources for all I know. The rest of us can contact the company via email or live chat. I was pleasantly surprised that my two mid-week, midday messages were answered instantly and expertly, for example.

How much does velia.net cost?
velia.net offers multiple plans priced highest to lowest. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which velia.net plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. velia.net can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from velia.net here.
How good is velia.net’s customer support?
velia.net is not ranked as one of our top web hosts. But that can also be a result of velia.net being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.3

User reviews

Based on 2 reviews in 1 languages
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1.0
ABDALLAH M.
Saudi Arabia
April 17, 2020
Very Bad company i am really upset

I bought the server and when I tried to access it does not work when I contacted the support they told me that the H.D failure as "Dear customer, After further investigation in the issue we highly suspect a failed drive here. I would like to boot a live system to check the smart values and to determine the serial number of the failed drive. Please note that this will lead to a downtime of about 30-60 minuts. Please confirm. Please note that if the drive is confirmed failed it might cause a dataloss (depending on the RAID level you have and on other criteria ) . Please confirm to us that you understand \accept the mentioned above so we can check further."then the server hacked after some days and I lose the client as this hack resultwhen I asked to cancel my account and refund me no reply for 5 days and I have to wait till the month end

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1.0
Lead Dev
Denmark
March 13, 2020
Stay away

I don't recommend this company to anyone. They are unable to process basic things like invoices automatically. Everything is manual, slow and constant mistakes/forgets happen. The worst part was that EVERY server is invoiced separately creating humongous overhead on operations and accounting to process all those invoices. If you have 50 servers do you want to have 50 invoices per month? its almost 2 invoices per working day, which is way too much. After reaching out to Vealia they were very unhelpful, and instead of getting proper guidance of they're convoluted processes, they told me that it's either impossible or I need something special. This way the case of making 1 generic invoice stopped, as usual by their employee just closing the ticket without any feedback or resolving the case. Constant payment problems caused our decision to not use this provider anymore, and I would advise everyone to stay away.

Comparison

How does velia.net match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
velia.net Compare 4.3 Compare
Bluehost Compare 2.5 Compare

Bottom line on velia.net

As part of the giant GoDaddy group, velia.net offers enterprise-level dedicated servers. This subsidiary doesn’t own or operate its own data centers, but it does own its own equipment, and its customizable servers come at acceptable prices. My main area of uncertainty was the uptime assurance.

velia.net might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Affordably priced plans
  • Customizable servers
  • Instant response via live chat
  • A GoDaddy subsidiary

Cons

  • Few customer service options (for pre-sales)
  • Uncertain uptime
Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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