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Reviews and expert opinionThe Malaysian

Mark HoldenMark HoldenWeb Hosting Expert

The Malaysian is a Malaysian host, so no surprises there. What is slightly surprising, is the limited range of hosting plans offered by such a longstanding provider. While there’s nothing really wrong with this company, I’d feel better if I’d been able to summon a pre-sales response.

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Overview

Screenshot 2019 09 27 at 16.14.56Established in 1999, The Malaysian is an “old hand” in hosting. As its name suggests, it is based in Kuala Lumpur, Malaysia, and it offers a variety of internet services such as web hosting, VPS hosting, web design, professional email services, and marketing.

The Malaysian’s English-language website is elegant and informative. Prices are displayed by default in Malaysian ringgit, but you can switch to U.S. dollars at the checkout.

Features and Ease of Use

The Malaysian offers one web hosting plan, one email hosting plan, and three fully managed VPS plans. The features of the web hosting package include:

  • 1 GB disk space
  • 10 GB bandwidth
  • 99.9% network uptime
  • cPanel control panel
  • Webmail
  • Antispam

The Malaysian’s website could be a little too simple for its own good, and its hosting offerings lack diversity. The basic features and resource levels may be suitable for beginners, bloggers, and small businesses, but not for bigger businesses with heavy traffic. The 99.9% uptime is (at best) in line with the industry average.

On the plus side, the popular cPanel control panel is provided for you to manage all aspects of your hosting via a user-friendly (and possibly familiar) user interface.

If the single shared hosting plan isn’t sufficient for your needs, you should choose a fully managed VPS for more scalability. The VPS plans include root access for full control of your server, plus 75 GB to 200 GB web space, 1 TB to 3 TB bandwidth, two dedicated IP addresses, and 1 GB to 3 GB RAM.

Pricing and Support

Even The Malaysian’s VPS plans are affordable. There are no setup fees or any hidden charges, and you get a 30-day money-back guarantee on all products that gives you a month to decide if this really is the host for you. Subscriptions are billed on an annual basis, and you can pay via PayPal, credit/debit card, or check.

You can contact the customer support team via email, ticket, telephone, or live chat, and you should expect to get a response within one business day. My pre-sales experience was a little different since I had still not received a response after three days. If you have to resort to self-support, you will find a frequently asked questions page and a very comprehensive knowledge base:

Screenshot 2019 09 27 at 16.47.05

Pricing

4.1

Comparison

How does The Malaysian match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
The MalaysianCompare4.1Compare
BluehostCompare2.5Compare

User reviews

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The Malaysian REVIEW: BOTTOM LINE

Since this host has been in business for a long time, my expectations were high, and unfortunately, they weren’t quite met. The range of options is rather limited, and I couldn’t summon any pre-sales support response, but otherwise, there is probably nothing really wrong with this company.

Pros

  • Could be good for beginners
  • Comprehensive self-support resources
  • 30-day money-back guarantee
  • Live chat

Cons

  • A limited range of hosting options
  • Unresponsive pre-sales support

For affordable Malaysian hosting, visit The Malaysian.

Mark HoldenMark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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