Established in 1999, The Malaysian is an “old hand” in hosting. As its name suggests, it is based in Kuala Lumpur, Malaysia, and it offers a variety of internet services such as web hosting, VPS hosting, web design, professional email services, and marketing.
The Malaysian’s English-language website is elegant and informative. Prices are displayed by default in Malaysian ringgit, but you can switch to U.S. dollars at the checkout.
Features and Ease of Use
The Malaysian offers one web hosting plan, one email hosting plan, and three fully managed VPS plans. The features of the web hosting package include:
- 1 GB disk space
- 10 GB bandwidth
- 99.9% network uptime
- cPanel control panel
The Malaysian’s website could be a little too simple for its own good, and its hosting offerings lack diversity. The basic features and resource levels may be suitable for beginners, bloggers, and small businesses, but not for bigger businesses with heavy traffic. The 99.9% uptime is (at best) in line with the industry average.
On the plus side, the popular cPanel control panel is provided for you to manage all aspects of your hosting via a user-friendly (and possibly familiar) user interface.
If the single shared hosting plan isn’t sufficient for your needs, you should choose a fully managed VPS for more scalability. The VPS plans include root access for full control of your server, plus 75 GB to 200 GB web space, 1 TB to 3 TB bandwidth, two dedicated IP addresses, and 1 GB to 3 GB RAM.
Pricing and Support
Even The Malaysian’s VPS plans are affordable. There are no setup fees or any hidden charges, and you get a 30-day money-back guarantee on all products that gives you a month to decide if this really is the host for you. Subscriptions are billed on an annual basis, and you can pay via PayPal, credit/debit card, or check.
You can contact the customer support team via email, ticket, telephone, or live chat, and you should expect to get a response within one business day. My pre-sales experience was a little different since I had still not received a response after three days. If you have to resort to self-support, you will find a frequently asked questions page and a very comprehensive knowledge base: