Features and Ease of Use
Skycomp sells a range of services, however, to give you an idea, its services include the following core features:
- Ongoing support and advice for all IT needs
- Canada-based data center
- Disaster recovery plans and implementation
- 24/7 server and network monitoring
- Cloud-based hosting packages
Skycomp is not a cookie-cutter hosting service. It doesn’t offer the typical pre-packaged hosting plans you’ll find with other providers, instead, the focus is on end-to-end support for all of your I.T. and technical requirements.
If you are looking for cloud hosting, Skycomp offers a private cloud that is reported to be “rock solid reliable and built to scale”, however, the website is vague in terms of the actual uptime SLA or guarantee. I can tell you the servers are located in a Canadian data center and there’s 24/7 network monitoring.
Other services provided by Skycomp include proactive monitoring, business continuity, CIO outsourcing, technical support, and so on. The company is clearly run by industry experts, with relevant experience in many related fields.
Pricing and Support
As Skycomp doesn’t sell pre-defined website hosting packages, you won’t find pricing details or terms on the website. Instead, you need to contact the company and design a plan which suits your business and technical needs, as well as your budget.
However, as this is a hands-on company offering tailor-made plans, it would be safe to assume the prices will be indicative of a premium hosting company (I tried to confirm with support but I did not hear back).
In terms of customer service, you can call or submit an online contact form, which is limited. There are no help documents available on the main website, however, I am unsure if there are more resources available to existing customers.
I did submit a contact form request to try to ascertain more information on the packages and pricing. Unfortunately, despite waiting a couple of days for a reply, I did not get one.