Features and Ease of Use
ServerLanka’s website hosting solutions include the following standard features:
- Softaculous one-click installer for 300+ scripts
- cPanel control panel
- Apache servers
- PHP support
- MySQL database
- Email accounts
- FTP accounts
- Unlimited bandwidth
- DDoS protection
ServerLanka’s data centers are equipped with the modern infrastructure that is monitored 24/7. The servers use CloudLinux with CageFS file system protection, pure SSD storage with RAID 10, and a high-speed 1 Gbps connection. Website loading speeds are therefore improved significantly.
The hosting packages come with unlimited subdomains, unlimited bandwidth, and various disk space allocations of between 1GB and 20GB. They use the simple and user-friendly web-based cPanel control panel that comes with the Softaculous one-click installer with more than 300 pre-installed scripts for novice webmasters.
ServerLanka performs automatic backups on a daily and weekly basis, with the R1Soft backup technology providing complete management of the data backups and restoration. These incremental backups provide high backup frequency without compromising server performance.
Pricing and Support
ServerLanka’s hosting plans are very cheap and come with sufficient standard features for small and medium-sized businesses. This vendor offers two billing cycles – monthly and annual – and often gives new customers highly discounted introductory offers. You also get a free domain, but also suffer a setup fee that can be quite exorbitant.
If you’re unsure about signing up, you’ll be pleased to hear that you get a 30-day test period within which you can request a refund if you’re not satisfied with the services. And there is an uptime guarantee of 99.9%.
The ServerLanka support team can be contacted by email or ticketing system, but there is no telephone and no email support. Furthermore, although the homepage has what looks like a link to live chat, clicking on this link leads to another page that simply says “SORRY! If you are the owner of this website, please contact your hosting provider.”
So it turns out that there is no live chat support at all, but on the plus side, the ServerLanka support team was quick enough to reply to the query I made via their online contact form. It took them less than six hours to say this:
If you’d like to support yourself, you’re out of luck since this vendor’s knowledge base is virtually non-existent.