Servage has been in business since 1998, which makes them a veteran of the web hosting industry. They currently host over 133,000 websites with an impressive customer satisfaction rate of 97%. Their website is available in English, Danish, German and Swedish, which certainly suggests an international customer base.
Features and Ease of Use
Despite the number of customers they have, Servage offers a tiny selection of services that includes shared hosting and domain registration. As standard, their single all-inclusive shared hosting plan includes the following key features:
- 99.98% server availability guarantee
- One free domain registration
- Unlimited add-on domains and email accounts
- SSL certificates available
- Unlimited data transfer
Their all-inclusive shared hosting plan is substantial, as it includes 24/7 support, 750GB storage, unlimited data transfer, unlimited FTP accounts, and 1000 MySQL 5.0+ databases. This is more than enough for most websites. They also throw in a free domain and SSL certificate. Unfortunately, I’m left a little underwhelmed by their one-click installer and website building tool, which both appear to be quite basic.
Servage owns and operates their own data center. This generally means faster resolutions of hardware-related technical issues and faster website loading speeds. Their data center is also rated Tier III, which means at least 99.982% uptime and less than 1.6 hours of downtime per year. Surprisingly, they don’t have a Service Level Agreement for uptime or availability, but I don’t see this as much of an issue given the Tier III data center status. They use RAID storage for faster disk read times and offer IPv6 support.
Pricing and Support
Servage only offers one plan. The price is quite high when compared to their international competitors, but it’s fairly-priced for their local market. That said, the inclusions are pretty solid, so for customers looking for a Germany-based server with a feature-packed plan, the price is well worth it. You can purchase their hosting for three, six, 12, and 24-month contracts, though you won’t get any discounts unless you purchase a two-year term. They don’t offer a money back guarantee or a free trial.
They have won awards for the quality of their customer service, which is available 24/7/365. They have an average response time of 20 minutes. You can get in touch by telephone, ticket, and email. Ideally, I’d like to see live chat; however, I was impressed by their response time to emails. They don’t appear to have a knowledge base unless it’s hidden behind the client login page, which is quite common for hosting companies.
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Don't ever use that hosting
They allways have problems with servers. Slow servers, loosing data, deleting data by accident, loosing databases... I did not have a week without problems on their servers. If you want to sleep well, do not ever ever use their services. They have worst service in the world. I have lost lots of customers, google positons and money because of them.
Was with them for years. Over that time, I experienced loss of databases without them backing up, loss of websites without them backing up. Recently they moved to a new data centre and websites were down for over 2 weeks with no clear explanation. I run business on their hosting and therefore moved to a new host. 2 weeks without a web shop and without email is unacceptable if a company had set up their disaster recovery properly. Avoid.
I was customer of Servage for about 10 years.After their, so-called, migration you should keep away from this company. They are unable to resolve any issue. My company domain and email accounts are inaccessible for a month now. Not even when I called their customer support, the issue is still not resolved. Their admins are "closely inspecting the issue".Do not waste your money on this host provider. I to have migrated to a more reliable provider. Now I am wondering if Servage became fraudulent company??
Unprofessional and ungrateful to loyal customers
I've been with Servage for 15+ years. Their service declined and declined. Now they terminated my account because they decreased the webspace allowance further, below my current usage (which was fine at the time I signed up). Even despite I prepaid my account until 2020. They did not give me a heads up that this would happen, nor did they offer a solution for me to stay with them. Customer service reply to all of this very unprofessional, and they did not show any gratitude for my fifteen plus years of being a customer.
Totally rubbish - avoid!
May have got a high rating in the past, but for the last 4 months has been dogged with website and email outages with support being COMPLETELY useless - I have a 3 day old ticketing and chasing with no response on getting my emails working (not working for 15 days now). No ETA on fixing their problems. Totally rubbish.I would give this 0 stars, not even 1.
Very very slow, and the support is very bad !
Very very slow, and the support is very bad ! They don't provide me my authcode to transfer my domains ! be careful with them! I am very disappointed