Early November 2022, I received a simple email explaining me that due to external costs , the hosting price will be muliplied by 4 (= 400%) . This is unfair since I am custommer more than 11 years. Therefore, I decided to leave them and search another one
Dont touch them! They have just increaded their ww hosting package which was 40GBP every 6 months up to £200+ evey 6 months, an increase of over 400%!! They had the nerve to send a customer service email that politley presented the need for this 400% incremenet in service costs, all this in such a competitive market too.. jokers!
We've always had issues with our website. We've migrated to a new host, and Servage makes it seem like you can easily transfer a domain to another provider, but I believe they have built in a way for that to fail online so that you have to speak with them directly. During that conversation, they just tried to talk me into staying, which really just pissed me off. AFTER I got them to transfer my domain, they still made me jump through hoops to end services completely.
They allways have problems with servers. Slow servers, loosing data, deleting data by accident, loosing databases... I did not have a week without problems on their servers. If you want to sleep well, do not ever ever use their services. They have worst service in the world. I have lost lots of customers, google positons and money because of them.
Was with them for years. Over that time, I experienced loss of databases without them backing up, loss of websites without them backing up. Recently they moved to a new data centre and websites were down for over 2 weeks with no clear explanation. I run business on their hosting and therefore moved to a new host. 2 weeks without a web shop and without email is unacceptable if a company had set up their disaster recovery properly. Avoid.
I was customer of Servage for about 10 years. After their, so-called, migration you should keep away from this company. They are unable to resolve any issue. My company domain and email accounts are inaccessible for a month now. Not even when I called their customer support, the issue is still not resolved. Their admins are "closely inspecting the issue". Do not waste your money on this host provider. I to have migrated to a more reliable provider. Now I am wondering if Servage became fraudulent company??
I've been with Servage for 15+ years. Their service declined and declined. Now they terminated my account because they decreased the webspace allowance further, below my current usage (which was fine at the time I signed up). Even despite I prepaid my account until 2020. They did not give me a heads up that this would happen, nor did they offer a solution for me to stay with them. Customer service reply to all of this very unprofessional, and they did not show any gratitude for my fifteen plus years of being a customer.
May have got a high rating in the past, but for the last 4 months has been dogged with website and email outages with support being COMPLETELY useless - I have a 3 day old ticketing and chasing with no response on getting my emails working (not working for 15 days now). No ETA on fixing their problems. Totally rubbish. I would give this 0 stars, not even 1.